Customer Service Team Lead

AMIYA WOODARD

*********@*****.*** 678-***-**** Atlanta, Ga 30331

Summary I'm adept in customer service, experienced in fast food and very proficient in money handling. I was quickly promoted to team lead within a month at Zaxby's because of my leadership skills and how fast i learned the kitchen. I'm able to move in fast-paced environments. I have my high school diploma and am currently pursing my college education. Skills Cash Handling

Customer Assistance

Customer Service

Order Taking

Refunds and exchanges

Cold weather endurance

Airport safety regulations

Deicing expertise

Experience Deicer 10/2024 - Current

IDS Atlanta, GA

Monitored aircraft wings for any signs of icing or freezing rain accumulation prior to take-off or landing.

Conducted daily safety meetings with crew members to review operational procedures and safety protocols.

Doing POI's on Deicing truck

spraying type I and type IV on planes

Cashier 05/2023 - 12/2023

Beauty and More Atlanta, USA

Approached and solved problems with initiative and sound judgment Engaged customers in pleasant conversation while completing cash register transactions Bagged, boxed or wrapped products for customers

Provided information to customers on products or services Cashier 04/2020 - 06/2021

American Deli Fairburn, USA

Bagged, boxed or wrapped products for customers

Trained new retail team members in customer service and company policies Cashier 02/2021 - 05/2021

KFC Union City, USA

Bagged, boxed or wrapped products for customers

Worked quickly and flexibly to keep up with high volume of food orders per shift Line Cook 09/2020 - 12/2020

Zaxbys Union City, USA

Chopped vegetables, created sauces and prepared garnishes for common recipes Produced excellent food quality and presentation within target timeframes Restocked and prepared stations to support kitchen operations Cleaned spills and disposed of leftover food for orderly food stations A

W

Taught cooks how to prepare consistent dishes of optimal quality and following recipe specifications

Education Bachelor of Science (B.S.): Health Science Expected in 05/2026 Albany State University Albany, Ga

Community

Service

14 hours of community service. I helped at 2 events while being in college and I'm looking to achieve more community service hours.

Languages Native English

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