Office Administration Administrative Assistant

PROFESSIONAL SUMMARY

A detail-oriented and versatile professional with a broad skill set seeks career advancement and professional growth opportunities. Demonstrates exceptional clerical abilities and adeptness in overseeing multiple tasks concurrently, proven expertise in office administration, record keeping, report preparation, and delivering customer-focused services.

WORK EXPERIENCE

Payroll Clerk August 2024 - present

Grand Bahia Principe, St. Ann

●Governed the general office administration within the unit.

●Assisted with the salary and gratuity payroll process.

Supported the process of special payments and incentives where applicable.

●Handled employee queries and processed payroll corrections.

●Assisted with staff and executive insurance plans, including auditing invoices and approving payments.

●Assisted with employee pension plans, including enrolment, distribution of packages, and correcting errors.

●Checked all system entries and applied corrections where necessary.

●Organized and filed all payroll documents.

●Assisted with staff records, including removing inactive employees from the system and approving new hires.

●Checked and communicated all shift discrepancies to the relevant departments for rectification.

●Maintained loans and guarantor databases.

●Coordinated communication within the Human Resources Department and among staff members on matters related to the unit.

Administrative Assistant June 2022 – July 2024

Warmsville Investigation Security and Enquiry Consultancy Company Ltd, St. Ann

●Composed, distributed and received a high volume of internal and external communications including emails, memos, letters, faxes, forms and minutes.

●Practiced efficient Supplies Inventory Management by tracking inventory levels, reorder points, and consumption patterns, streamlining the procurement process, and minimizing costs associated with excess inventory by approximately 15%.

●Provided support to management by preparing regularly scheduled reports, most requiring a basic understanding of accounting systems and procedures.

●Worked with sensitive information with discretion to maintain confidentiality and ensure compliance with privacy policies and regulations.

Debt Recovery Agent September 2023 – July 2024 Warmsville Investigation Security and Enquiry Consultancy Company Ltd, St. Ann

●Managed a complete debt collection portfolio of 400+ debtors; serviced by skip tracing, making outbound calls, sending messages, letters, and emails.

●Developed strategies to convert delinquent beneficiaries to current through negotiations and payment plans, resulting in an average monthly collection of over $2,000,000.

●Tactfully resolved challenging situations professionally and with emotional intelligence, often with irate customers.

●Accurately documented all collection attempts in the form of a monthly report.

Teacher March 2022 – June 2022

St. Ann’s Bay High and Preparatory School St. Ann

●Prepared materials and equipment for classroom activities in an organized manner.

●Graded papers, lessons, tests, quizzes, and other assignments, relaying information to parents and the school board when necessary.

EDUCATION

Northern Caribbean University, Jamaica (Pending)

Bachelor of Science in Tourism and Hospitality Management (Travel Emphasis)

Northern Caribbean University, Jamaica (2017-2022)

Associate of Science in Nutrition and Dietetics

St. Ann’s Bay High and Preparatory School (2013-2017)

CSEC Certificates in Mathematics, English A, Information Technology, Office Administration, Human Resource Management, Food, Nutrition and Health, Agricultural Science, Social Studies, Human and Social Biology.

CERTIFICATION

HEART/NSTA TRUST (Pending)

Supervisory Management

HEART/NSTA TRUST (2024) Customer Service

HEART/NSTA TRUST (2024)

Quality Assurance Delivery

Warmsville Investigation Security and Enquiry Consultancy Company Limited (2022) Effective Debt Collection

RELEVANT SKILLS

Arranging meetings, appointments, and executive travel Adaptability

Proficiency in Microsoft Office Suite Client and employee relations

Email and telephone etiquette Time management

Database management Advanced clerical knowledge

Teamwork and collaboration skills Multitasking

VOLUNTEERISM AND LEADERSHIP EXPERIENCE

Adventist Youth Assistant- St. Ann’s Bay SDA January 2024-present

Assistant Church Clerk - St. Ann’s Bay SDA January 2024-present

Assistant Communications Secretary - St. Ann’s Bay SDA January 2023-present

Events Planner - Northern Caribbean University Nutrition August 2018-May 2019

and Dietetics Club

Chaplin - Northern Caribbean University Nutrition August 2019-May 2020

and Dietetics Club

Head Girl – St. Ann’s Bay High and Preparatory School September 2016-July 2017

REFERENCES

Available upon request

Contact this candidate