Customer Service Agent
Resume:
Jessica H. Davis
Customer Experienced Agent
**********@*****.***
TX 75603
Education
Bacholer of Science/ Business
Management/Accounting at
Park University, Cherry Point
NC.
2004 - 2022
Languages
English
Profile
Highly skilled and empathetic Customer Service Agent with 6 months of experience in a call center environment and over 10 years of customer service expertise across various industries. Renowned for consistently delivering exceptional service experiences through active listening, clear communication, and effective problem-solving.
Employment History
Customer Experience Agent at Alorica, Humble Texas/ Work At Home Nov, 2024 - May, 2025
• Maintain a professional attitude within the company
• Consistently maintaining a high QA score above the minimum required
• Handled an average of 20 plus calls per day depending on call volume, demonstrating efficiency and strong time management skills.
• Provided friendly, helpful, and empathetic support to members, enhancing customer satisfaction.
• Process OTC orders and submit claims, ensuring accurate and timely transactions.
• Activate EBC cards and assist members with online account login, improving user experience.
• Answer member inquiries about benefits, providing clear and accurate information.
• Successfully passed all assessments required during training, showcasing strong learning abilities.
Substitute Teacher at Tatum ISD, Tatum Texas
Aug, 2017 - Mar, 2019
• Adhered to strict school policies and procedures for students with disciplinary issues
• Provided classroom assistance to grades PreK-5th grade
• Worked 75% of the time in the Special Ed classroom and did this until Covid of 2019
Teller at Austin Bank, Kilgore
Jun, 2008 - Apr, 2012
• Processed a wide range of financial transactions, including deposits, withdrawals, payments, and transfers, with accuracy and attention to detail.
• Maintained and balanced cash drawers daily, ensuring compliance with bank policies and security standards.
• Delivered excellent customer service by answering account-related inquiries and resolving issues promptly and professionally.
• Verified customer identification and followed procedures to prevent fraud and protect confidential information.
• Promoted bank services by identifying customer needs and referring them to appropriate banking personnel or products.
• Maintained the ATM's for the bank by doing weekly balances/adding cash to the ATM's
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