Legal Assistant Call Center

VALENTINA VDOYDCHENKO 416-***-****

*** ******** ***. **** ***, Toronto, Ontario, M3H 2T3

**********************@*****.***

PROFESSIONAL EXPERIENCE

Resolutions Officer at KMB LAW 400 - 85 Enterprise Blvd, Markham, ON, Canada 2024

With Keyser Mason Ball, LLP legal team Creditor Services Group, negotiated payment arrangements for the TELUS and KOODO mobile clients, prepared legal cycle documentation, pre-legal communication with clients’ customers, ensured and secured the funds via negotiation, reconciliation, and made the agreements to suit the parties well under the provincial and national legislature

Legal Assistant/Accounting 2017-2020

MJR Capital Services, collection agency legal department, Mississauga, Ontario

Legal support to the lawyer in the collection agency call center, service cycle legal documentation preparation following Canadian and Provincial legislature

Preparation of Legal Demand Letters, Affidavits of Service, servicing upon clients,

Preparation and sending to court documentation such as judgments, writs, requests to clerk,

e-filing docs to court, motion materials, and other supporting documentation also dealing with major Canadian banks' confidential client information and interest rate calculation

Logistics Coordinator / Customs pre-clearance 2014-2017

Emprize Transport Inc. 31 Bessimer Court, Unit 1, Toronto, Ontario

Customs clearance for outbound/inbound Canada/USA borders shipments

Interacted by phone and in person between various vendors, clients, drivers, custom brokers, freight brokers, and dispatch to ensure the shipments were accepted and released in a timely and accurate manner; was using BorderConnect website, creating ACE/ACI Manifest for PARS/PAPS

Excellent organizational skills, planning, time management, attention to details, high level communication skills, team player, professional, friendly, client-service oriented

Accounting clerk 2011-2013

Bank of Nova Scotia, 1 St. Clair Ave. East, Toronto, Ontario

Reviewing organization operations i.e. daily branch transaction report and balance

sheets, investigation and reconciliation reports inquiries

Negotiating, planning and assisting customers with correct payment resolutions on one

or multiple credit card(s) or overdue accounts

Received international money transfers with conversion rate, deposited to accounts

Provided administrative and customer service by other team members requests, receiving incoming phone calls or helping walk-in customers, resolving service and maintenance-related inquiries, researching and answering questions regarding account status

Directing sales opportunities to the appropriate sales officer

Verifying clients’ ID status as standard work procedure before picking up credit cards and other financial card services, look up and verify customers’ signature cards to confirm by other branch request and send via fax, or if servicing by will

finding additional customer contact information or transactions retrieved

past information from the microfiches database

Daily branch closing procedure

Office Administrator 2010-2011

Lending Tree Mortgage Company, HWY 7 and Lesly, Thornhill, Ontario

Client intake and assessment, called leads provided by real estate agents, registered clients, scheduled online appointments and in person, collected and input clients’ data into computerized systems. completed mortgage application files for walk-in clients and over the telephone, checked credit scores with Equifax or TransUnion and related income documentation and forwarded to underwriters, managed organization operations & provided administrative support to the office team

Managed general email and phone inquiries, ensuring acceptable response times, routed incoming mail, courier deliveries, and other materials; Maintained inventory of the materials and supplies

EDUCATION

Accounting Clerk Certificate, Toronto, Ontario 2011

Legal Assistant Diploma, Toronto, Ontario 2005

Information Technology, TAFE Australia 2001

Business Administration, Marketing & Economics 1998

Saint-Petersburg State University, Russia, and Canada Christian College, Toronto

COMPUTER SKILLS

MS Windows etc., Word Perfect, MS Word, Excel, PowerPoint, Conveyancer, Teraview, PCLaw 50 wpm, various internal databases

Strong skills in working with various business applications/technology

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