Customer Service Call Center
Resume:
ERICKA
ELAINE JARRETT
E
E Atlanta, Georgia ****1,
*************@*****.***
PROFESSIONAL SUMMARY
To use my experiences to help me accomplish my goals and to build character. SKILLS
• Typing 35-45 wpm • Wheelchair • Weight scale
• Mechanical lift • Safety belt • Stethoscope
• Thermometer • Knowledge of CPR • Medical management
• Commercial and private insurance • ICD-9 • ICD-10
• CPT coding • Receive co-payments • Collections
• Medical terminology • Medical scheduling • Excellent customer service skills
• Medical records • Microsoft Word • Excel
• SMS • IDX • Oracle
• Epic • HIMR • MCS
• AS400 • Knowledge of HIPAA • HEDIS
• Strong data entry skills • Switchboard experience EXPERIENCE
Customer Service Return November 2021 - Current
Amazon Atlanta, GA
• Assisted customers in resolving issues with their accounts or orders
• Created reports of customer service activities for management
• Audit return orders
• Problem Solving return orders
Healthcare Service Coordinator January 2025 - March 2025 Chase Professional Staffing Atlanta, Georgia
• Build case for inpatient/outpatient pre authorization for approval or denial
• Handle inbound calls and outbound calls regarding status of patient authorization Submit letter by fax to nurse or provider regarding status and etc.
(Sonders Healthcare)
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Account Receivable Clerk March 2018 - November 2021 Hire Dynamics Atlanta, GA
• Company Overview: (Duke Energy)
Answer inbound calls in call center, assist customer energy account, set-up new accounts, disconnect service, process credit cards and ACH/wire payments, overview accounts, run credit check, collection, make payment arrangements, sales
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• (Duke Energy)
Medicare Part B Claims Rep. December 2017 - January 2018 Office Team Atlanta, GA
• Company Overview: (Cahaba GBA)
Handle inbound calls in call center from providers and patient regards to status of medical insurance claims, follow -up on unpaid claims and underpaid claims, submit claims to resubmissions insurance carriers, managed/updated providers information, assisted with the Appeal Process, interprets and understands health insurance appeal and provider dispute resolution processes, applicate clinical guidelines, etc
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• (Cahaba GBA)
Medical Records Clerk October 2017 - February 2018 Remx Staffing Atlanta, GA
• Company Overview: (CIOX)
Processing electronic medical records, receive medical records request from various facilities and process the requests using ESMARTLOG and Smart Link, verifies patient identity and confirms valid authorization request to ensure the requesting party have legal rights to the patient records, etc
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• (CIOX)
Benefits Specialist September 2016 - December 2017 Hire Dynamics Atlanta, GA
• Company Overview: (Chimes Solutions)
Answer high volumes inbound calls in call center, assist employees with all aspects of benefits and insurance, educational overview, making changes to plans and enrollment
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Assist employees in the processing of benefits such as COBRA, Medicare, post payment, assisted with claims, collection, death benefits and retirement planning
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• Updated employee files, entered data into computer systems
• (Chimes Solutions)
Call Center Customer Service Rep November 2015 - August 2016 Remax Staffing Alpharetta, GA
• Company Overview: (Coach Outlet)
Answer high volume inbound calls in call center, assist customers with placing orders, status, policy, returns, processing payments with credit card, verify email address, demographics, etc
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• (Coach Outlet)
Scheduler Document Specialist January 2014 - May 2015 Remx Staffing Alpharetta, GA
• Company Overview: (Outcome/Altegra Health Care)
• Verify demographics, schedule and request charts Customer account auditing, invoicing, data entry, schedule appointments, verify data, fax, copy, answer incoming and outgoing calls
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• Process outgoing mail UPS
• Handle 60-80 incoming/outgoing calls per day
• (Outcome/Altegra Health Care)
Certified Nursing Assistant August 2010 - December 2013 Governor's Glenn Forest Park, GA
Record and took temperature, blood pressure, pulse and respiration rates, fluid, food, intake and output, cook food, serve food, bath, dresses, undresses, empty bedside commode, empty bedpan urinal, transport patient using wheelchair, drape patient, light house keeping, wash, dry, fold clothes, run errands for patient
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Certified Nursing Assistant May 2010 - January 2012 Home Nurse, Inc. Sunnyside, GA
Record and took temperature, blood pressure, pulse and respiration rates, fluid, food, intake and output, cook food, serve food, bath, dresses, undresses, empty bedside commode, empty bedpan urinal, transport patient using wheelchair, drape patient, light house keeping, wash, dry, fold clothes, run errands for patient
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Nursing Internship April 2009 - May 2009
Austell Healthcare Center Austell, GA
Record temperature, blood pressure, pulse and respiration rates, fluid, food, intake and output, feed patient, serve food, bath, dresses, undresses, transport patient using wheelchair, drape patient, answer signal lights, etc
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Administrative Assistant October 2004 - December 2009 New Era International Atlanta, GA
• Processed invoices
• Supported human resources department by updating employee files and handle payroll
• Assisted with calls
Intern/Medical Collection/Review Spec. January 2004 - February 2004 Medical Business Service Atlanta, GA
• Kept account organized,review patient account claims collection payments and etc. Reservations/Customer Service June 1998 - January 1999 AirTran Airlines Atlanta, GA
• Handle large volume of calls in reservation center
• Book flights and cancel flights and etc.
Customer Service Rep. June 1996 - January 2004
Ranstand Temp Service Atlanta, GA
• Company Overview: (Vencor Hospital, Grady Hospital, Emory Women's Clinic, BellSouth)
• (Vencor Hospital, Grady Hospital, Emory Women's Clinic, BellSouth) EDUCATION
Certified Nursing Assistant May 2009
Elite Medical CNA Training School, Marietta, GA
Graduated
Medical Insurance Billing & Coding February 2004
Georgia Medical Institute, Decatur, GA
High School January 1989
Benjamin E. Banneker High School, College Park, GA Graduated
REFERENCES
Available upon request.
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