Customer Service Delivery

Location:

Posted:

May 06, 2025

Resume:

Professional Discretion ꟾ Requirement Analysis ꟾ Team Leadership

A highly motivated and goal-focused leader with proven excellence in optimizing daily customer-oriented and administrative operations in varied industries. Expertise in proactively conducting need analysis and establishing data-informed measures. Exceptional ability to achieve cost-efficiency and timelines through effective resource control, using modern technology for workflow monitoring. Well-versed in facilitating communication to help promote team collaboration and productivity. Skilled in compiling, analyzing, and disseminating information with accuracy. Seeking to strengthen overall operational interface through realistic and measurable goal setting and management.

6910 Vaughn Point Drive Apt G Montgomery, AL 36116

334-***-****

********@*****.***

LAKESHA SANKEY

EDUCATION

PROFESSIONAL ATTRIBUTES

Master of Business Administration

American InterContinental University, Hoffman Estates, IL 2010

Concentration: Organizational Psychology and Development

Bachelor of Science in Psychology and Sociology

Troy University, Montgomery, AL 2006

Organizational Excellence: Capable of taking initiatives and adjusting strategies to address challenges, enhancing operational efficiency, service delivery, and improving customer experiences

Stakeholder Engagement: Proficient in fostering trust by establishing effective dialogue and feedback mechanisms to resolve issues, mitigate risks, and enhance operational success

Empathy and Emotional Intelligence: Strong ability to understand and respond to queries of clients from different backgrounds, creating a supportive environment with a focus on customer satisfaction and team goals

PROFESSIONAL EXPERIENCE

Home Depot, Montgomery, AL

Head Cashier/Front End Supervisor 2009 - Present

Trained new cashiers on operational functions, leveraging strong time management skills to schedule breaks and maintain workflow efficiency effectively

Delivered exceptional customer service at the cash register, ensuring accuracy in balancing registers, maintaining cash logs, and processing all sales transactions, including authorizing refunds and handling cash exceptions

Gained comprehensive knowledge across various departments to assist customers and team members effectively, enhancing overall store operations

Implemented best practices for cash handling and customer interactions, leading to increased customer loyalty and positive feedback

RECOGNITION

Recognized as the Associate of the Year Award for exemplary performance and dedication to customer satisfaction

Featured in the Midsouth Regional Playbook for outstanding customer service, as recognized by the Regional Vice President

Received numerous accolades from customers for exceptional service, including heartfelt notes highlighting the positive impact on their shopping experience

Receiving Supervisor May - Aug 2020

Optimized merchandise processing by streamlining receiving and unloading operations according to established Home Depot procedures, resulting in improved efficiency and inventory accuracy

Led training & professional development sessions for Receiving Associates, guiding them on Home Depot's receiving procedures and safety standards

Proficiently operated powered lift equipment, including electric pallet jacks, slip sheet machines, reach trucks, order pullers, and forklifts, enabling efficient freight movement and reduced processing time

Enhanced safety compliance through strict adherence to Home Depot’s safety guidelines, creating a safer work environment and reducing workplace incidents

Improved inventory management by implementing systematic checks and ensuring precise item placement, supporting accuracy, and enhanced store availability

Coordinated effectively with team members to meet daily operational goals and ensure consistent flow in receiving areas

Strategic Planning & Implementation

Critical Thinking & Analysis

Gap Analysis & Process Improvement

Relationship Building

Stakeholder Engagement

Independent and Team Work

Strong Verbal and Written Communication

Attention to Detail

Informed Decision-Making

Documentation & Reporting

Prioritization & Time Management

Problem-Solving

Inventory Management

CORE COMPETENCIES

Point of Sale (POS) Systems

Microsoft Office Suite

Customer Relationship Management (CRM) Software

Data Analysis

Project Management Tools

Regulatory Compliance

Workday

Kronos Payroll

Reporting Tools

Certified Equipment Operator: Electric Pallet Jacks, Slip Sheet Machines, Reach Trucks, Order Pullers, Forklifts

TECHNICAL EXPERTISE

State of Alabama, Montgomery, AL

Administrative Support Assistant II 2004 - 2018

Oversaw administrative operations, ensuring compliance with state regulations and enhancing service delivery

Developed and implemented efficient processes for data management and client communication, resulting in improved response times and customer satisfaction

Trained and mentored junior staff, fostering a collaborative team environment and promoting professional development

Streamlined workflows to optimize efficiency, contributing to significant reductions in processing times

Managed complex scheduling and logistics for high-priority projects, ensuring timely completion and adherence to deadlines

Conducted comprehensive training sessions, equipping team members with essential skills and knowledge

Maintained accurate records and reports, supporting data-driven decision-making and organizational transparency

ADDITIONAL EXPERIENCE

Motherhood Maternity, Montgomery, AL Sales Associate/Key Carrier 2004

Electronic Data Systems, Montgomery, AL

Specialized Clerk 2000 - 2003

REFERENCE

Available upon request.

TECHNICAL SKILLS