Project Manager A Team

Contact

)662-***-**** (Mobile) **********@*****.***

www.linkedin.com/in/david-quinn-aaa1b849 (LinkedIn)

Top Skills

Customer Relationship Management (CRM)

Nonprofit Organizations Databases

Languages

English

German

David Quinn

Greater Jackson Area

Summary

US Military Veteran with more than 15 years of IT professional experience in providing Windows/Linux Operating Systems support, server installations, hardware/software troubleshooting, software development, monitoring and performance solutions. Results-oriented professional with excellent communication and interpersonal skills to convey technical solutions for networks and mixed environments. Ability to customize, develop and support open-source applications and software for end users. Skilled in adapting innovative technology and application software for attaining competitive advantages.

Experience

Advancement Group

IT Field Support Technician (Independent Contractor)

April 2022 - Present (2 years 10 months)

Advancement Group is an IT services provider company that focuses on connected workforce and business management solutions in government and private sectors. We are determined to bring innovation with values and help organizations transform and accelerate daily operations. Driven with passion and greater hope to help you navigate our modern world.

University of Mississippi Medical Center

1 year 5 months

Epic Analyst Coordinator/Analyst Intermediate

June 2022 - March 2023 (10 months)

Field Support Spec-Assoc

November 2021 - June 2022 (8 months)

Jackson, MS

POC for vendors to do installation, configuration and Tier 2 support of portions of the end user computing environment (e.g. printers, desktop). Established standard operating procedures for vendor, personnel, and monitor compliance.

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Developed vendor performance metrics and review performance with vendor management.

Trustmark Bank

Information Technology Specialist

March 2020 - May 2021 (1 year 3 months)

Jackson, MS

Responsible for managing user account using Active Directory to add, remove, or to make adjustments to user accounts. Determined, resolved, and documented problems pertaining to computer hardware and software. Developed guidelines, procedures and methodologies for other PC Technical Analysts. Traveled to company branch locations around the state to upgrade, repair or to set up out the box new computer equipment. Provided Level II support for Windows desktop operating systems, LAN/WAN technology. Shipped and ordered inventory as needed for operations.

Dell Technologies

Senior System Analyst

February 2014 - October 2017 (3 years 9 months)

Assisted the IT team to perform a full inventory assessment and remediation of all employee computers. Provided Tier I and Tier II support by troubleshooting desktops and laptops specializing Dell and Windows systems. Installed and set-up antivirus and backup software. Deployed necessary equipment and reimaged laptops. Worked on Active Directory, Windows Server 2008, moving and adding users to the proper location and assignment of permissions.

Conduent

Information Management Specialist

May 2015 - September 2017 (2 years 5 months)

Madison, MS

Performed top duties of Level 1 & Level 2 helpdesk technician (with 1400 end users). Install, configure, troubleshoot Windows 7 Professional/Enterprise operating systems to keep users’ desktops and workstations functioning at peak performance. Install, configure, problem-solve Microsoft Office

2010 and other 3rd party applications to assist employees with various work-related tasks. Build, configure, trouble-shoot, and manage personal computers, laptops as needed to keep current inventory up-to-date. Follow Information Technology department network, disaster recovery and procedure documentation.

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NextGen Healthcare

3 years 8 months

Systems and Network Analyst

April 2009 - November 2012 (3 years 8 months)

Madison, MS

Facilitated the management of client expectations during the implementation process including discussions with Project Manager regarding potential delays in the implementation as a result of missed or incomplete milestones. Used data to determine next steps and/or by Project Manager or Coordinator to resolve client issues/requests. Sustained detailed product knowledge for existing versions and new versions of NextGen software.

EHR Trainer and Specialist

April 2009 - November 2012 (3 years 8 months)

US Army

8 years

Human Resources Specialist

1996 - 2004 (8 years)

Bamberg, Germany

Army MOS 11M

March 1996 - March 2000 (4 years 1 month)

Bamberg, Germany

Education

Mississippi State University

Pre-Masters in Entrepreneurship (Center for Continuing Education)

DeVry University

Bachelor of Science - BS, Information Technology and Management

ITT Technical Institute

Associate of Arts (A.A.), Computer Network Systems

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