Operations Manager Customer Service

Sharron Lawrence

************@*****.*** 919-***-**** Raleigh, NC

SUMMARY

Seasoned Operations Manager with 31 years of diverse experience, including financial management and logistics coordination. Skilled in maintaining equipment, overseeing production, and providing exceptional non-clinical patient support. Seeking a Customer Service Rep role to leverage expertise in efficient operations and client-facing communication.

WORK EXPERIENCE

KDS Express LLC, Raleigh, NC Raleigh, NC

Operations Manager/Driver 2014 - Present

• Oversee financial operations, including the maintenance of comprehensive records such as payment transactions, invoices, and annual financial statements.

• Coordinate business operations, ensuring efficient production workflows and cost-effective pricing strategies.

• Facilitate timely cargo deliveries by managing accommodation arrangements and transportation logistics. Vusor Raleigh, NC

Customer Care/ Prep Coordinator 2009 - 2018

• Take driver calls/emails and make sure appointments are confirmed. Use applications Slack, Zendesk, Sterling, HERMES, Humanity, Fountain, Khonsu, Routable and Telegram to make sure all customer accts. are accurate & up-to-date. Make sure packages are placed on routes accurately & organized for deliveries. Monitor to make any necessary changes to routes etc.

Tammy Lynn Center, Raleigh, NC Raleigh, NC

Rehabilitation Technician 2005 - 2008

• Facilitated patient access to care by providing timely transportation to appointments and preparing treatment areas and equipment.

• Enhanced practice operations by delivering routine patient care and managing clerical duties, including activity logs and call direction.

Gunther’s Transport, Hanover, MD Hanover, MD

OTR (Over the Road) Truck Driver 1999 - 2004

• Ensured the punctual and secure delivery of freight across extensive routes, adhering to strict schedules and optimizing delivery processes.

• Conducted comprehensive loading and unloading operations, maintaining a high standard of safety and efficiency in material handling.

• Diligently maintained accurate logs and compliance documentation in alignment with regulatory requirements, contributing to an exemplary record of operational adherence. U.S. Army National Guard, Fort Lee, VA/Fort Jackson, SC Fort Lee, VA/Fort Jackson, SC Food Service/Administrative Specialist 1993 - 1999

• Adhered to strict dietary and nutritional guidelines tailored to mission requirements and environmental constraints, ensuring optimal sustenance for team members.

• Coordinated with external suppliers to procure essential recovery foods and supplements, supporting prolonged mission endurance and personnel well-being.

• Managed the organization and classification of sensitive information, upholding stringent operational security standards.

EDUCATION

Greyhound Driver’s Training School

Certificate, Transportation

Pleasantville, NJ

2016

SKILLS

Skills: Communication • Problem-Solving • Empathy • Technical Proficiency • Data Entry • Multitasking • Patience • Conflict Resolution • Product Knowledge

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