Customer Service Medical Assistant

DL

DESEREY LOPEZ

************@*****.*** 432-***-**** Odessa, TX 79761

Dynamic professional with a proven track record at Crunch Fitness, excelling in customer service and team building. Skilled in conflict resolution and employee training, I enhanced team performance and drove operational excellence. Adept at analyzing market trends, I implemented strategies that significantly improved service quality and team efficiency.

Hardworking medical assistant professional offers great people skills, organized file management and deep understanding of patient protections. Enhances office operations by staying on top of patient and staff needs. Experience with electronic recordkeeping and insurance documentation. Customer service

Team building

Employee training

Conflict resolution

Quality assurance

Clear communication

Documentation and reporting

Safety procedures

Time management

Networking strategies

X-ray procedures

HQ clinics Odessa, TX, Texas

Chiropractor Assistant

02/2024 - Current

Organized patient charts and paperwork for the chiropractor's review. Monitored and ordered office supplies to ensure efficient operation. Documented exercises completed by patients to support charting and billing.

Conducted follow-up calls to assess patient progress post-treatment. Contacted medical facilities to schedule patients for admission. Greeted patients in a friendly manner, making sure their needs were met. Educated patients about proper stretching techniques for improved joint mobility.

Managed patient scheduling and maintained organized appointment calendars.

Explained treatment procedures and physicians' instructions. Integrated Pain Associates Odessa, TX,

Texas

Medical Assistant

02/2022 - 12/2022

Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency. Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.

Administered injections, medications and treatments as directed by the physician.

Organized patient charts before each day's clinic sessions began. Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.

Kept examination rooms clean, stocked with necessary supplies and Summary

Skills

Experience

prepared for incoming patients.

Provided assistance to medical staff in performing minor surgical procedures.

Prepared laboratory specimens for analysis and organized lab results for review by the physician.

Communicated with pharmacies for prescription refills on behalf of supervising physician.

Participated in team meetings to improve workflows and contribute to improving patient population outcomes.

Responded to patient callbacks and phone-in prescription refill requests. Measured vital signs and took medical histories to prepare patients for examination.

Organized charts, documents and supplies to maintain team productivity. Crunch Fitness Odessa, Texas

Crunch Manager/Assistant Front Office

Manager

01/2020 - 04/2021

Enforced customer service standards and resolved customer problems to uphold quality service.

Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.

Analyzed market trends and competitor activity to inform business strategy.

Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Maintained up-to-date records of employee attendance, payroll information, vacation requests.

Delegated work to staff, setting priorities and goals. Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Odessa High School Odessa, TX

06/2016

Odessa College Odessa, TX

Some College (No Degree)

Spanish:

Native/ Bilingual

Phlebotomist

Medical Assistant

CPR

References available upon request.

Education and Training

Languages

Certifications

References

Contact this candidate