Pharmacy Technician Customer Service

***** **** ***, *** *** APT***, MORENO VALLEY, US, 92551 •

****************@*****.*** • 951-***-****

MICHELLE WARD

PROFESSIONAL SUMMARY

Pharmacy Technician with over 11 years of extensive expertise in patient care and pharmaceutical knowledge. Demonstrates proficiency in medical terminology, insurance processing, and healthcare compliance, ensuring accurate prescription processing and patient monitoring. Known for strong customer service skills and a dependable work ethic, committed to enhancing patient experiences and healthcare delivery.

EMPLOYMENT HISTORY

PHARMACY TECHNICIAN EXTERNSHIP Feb 2023 - Mar 2023 Walgreens Adelanto, CA

• Filled prescriptions and assisted customers ring up their medications. CAREGIVER / MED TECH Nov 2012 - Jan 2023

In Home Support Services (IHSS) Palm Springs, CA

• Assist with G-tube feeding, activities of daily living and passing/administering medications. CERTIFIED NURSE ASSISTANT Feb 2018 - Jan 2020

Eisenhower Hospital Rancho Mirage, CA

• Monitored patient's vital signs and diet.

• Assisted with personal grooming.

• Answered phones.

CERTIFIED NURSE ASSISTANT

Vibra Rehabilitation Hospital Rancho Mirage, CA

• Monitored patient's vital signs and diet.

• Assisted with personal grooming.

• Answered phones.

SECRETARY Jan 2023 - May 2025

TNR-ABRC MORENO VALLEY

CARETAKER Nov 2011 - Oct 2024

in home support services Moreno Valley

EDUCATION

PHARMACY TECHNICIAN PROGRAM Jun 2021 - Oct 2022

California Nurses Educational Institute Palm Springs, CA Graduated program

calling clients setting appointments for house inspections and also scheduling appointments for medical clinics. Managed scheduling and correspondence for senior management, ensuring seamless communication and boosting operational efficiency.

Implemented an electronic filing system that reduced document retrieval time, leading to enhanced productivity across the office.

Assisting clients with dressing, feeding Provided compassionate care to clients, enhancing their quality of life and fostering trust through attentive support.

Managed daily living activities for clients, leading to substantial improvements in their independence and overall well-being. Conducted regular assessments of client needs, enabling tailored care plans that addressed individual challenges effectively. Collaborated with healthcare professionals to ensure comprehensive care strategies, improving client health outcomes. Maintained accurate records of client progress and care services, ensuring compliance with healthcare regulations and enhancing service delivery.

Provided compassionate companionship to clients, fostering trust and enhancing emotional well-being through attentive listening and engagement.

DIPLOMA 1992

Arcadia High School

SKILLS

Pharmaceutical Knowledge, Medical Terminology (Beginner), Prescription Processing, Inventory Management, Patient Care, Insurance Processing, Customer Service, Healthcare Compliance, Medication Administration, Patient Monitoring.

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