Program Manager Project

Shahnawaz Ansari, MS, PMP, ITIL, SAFe

***A St Martins Lane

Severna Park, MD 21146

Tele 410-***-**** (H)

443-***-**** (Cell)

Fax 410-***-****

Email ***********@*******.***

LinkedIn: https://www.linkedin.com/in/shahnawaz-ansari-a01b4625/

Senior IT Program/Project Manager: Professional Summary

A former senior diplomat, a PMP, SAFe, and ITIL V3 accredited Program/Project Manager with over a decade of project management experience in Washington DC area; Have extensive experience in managing Full Life Cycle development of software; pioneering role in mega software project development and management in one of the most complex and demanding environment (The DIRECT Loan Servicing System of the US Department of Education); outstanding career in the Indian Air Force, in senior management positions including the Chief Information Officer, a prestigious deputation to a senior diplomatic assignment at the Indian Embassy in Washington DC; Managed project teams up to 200 FTEs, and budget up to $265 million. US citizen with active DoD TOP SECRET/SCI and DoE Q clearance. Since 2005 till date part of my duty has been Scrum Master. Lead complex projects, align with agency goals, guide junior staff, interface with government PMs, and deliver POAMs, risk registers, and reports

Professional Experience

VP/Program Manager: ANG Management Technology Support

Federal Aviation Authority (Nov 2023 – Current)

As Program Manager required to Improve and expand delivery of automation systems services to ANG-A as follows:

Improve the delivery of ANG Federal Aviation Administration's (FAA) Knowledge Services Network (KSN) SharePoint site collection analysis and reporting services to Government Responsible Individuals (GRIs);

Facilitate achievement of ANG strategic goals and aid executive decision making through implementation of an information technology (IT) tool which will compile business plan reporting information in a concise and effective manor and present it in an easily accessible electronic format;

Improve the delivery of data analysis and reporting services as they pertain to KSN SharePoint site collections;

Enhance the communication, collaboration and position management capabilities of the ANG Front Office, to achieve more effective and efficient performance of its mission;

Enhance the tracking, reporting and analyzing of all pre-award and post-award activities including contract and procurements actions along with customer and vendor information and other management functions of the ANG Procurement Division, to achieve more effective and efficient performance of its mission; and

Maintain and enhance the tools and systems used by the Business and Financial Management Services Division to provide accurate, standardized and timely presentation of financial data across the ANG organization, to efficiently and effectively carry out its mission.

Systems development, maintenance, and enhancement support to ANG. Specifically, automation, management, analysis, and reporting of data associated with databases (e.g., Procurement Forecasting Tool, Financial Dashboard, Business Planning Dashboard) and KSN (Microsoft SharePoint):

IT support for ANG Government Responsible Individual(s) (GRI) with administering and maintaining the organization’s IT systems and SharePoint websites;

Design and technical writing support, to include requirements documentation and product design;

Planning and requirements management, deployment, testing, documentation, and training support for customized applications, NextGen SharePoint Sites, and other IT systems;

Complex analytical and troubleshooting support related to customized applications and IT systems

Data Analysis and Visualization.

Embed, enhance, operate integrated Cybersecurity as an integral part of systems and software.

Maintain, enhance, and operate Service Desk and the ANG portfolio using ServiceNow PPM expertise (Demand, Project, Resource, Time Cards).

Support Business Development, Capture Management, Response/review of proposal, RFP, and RFI.

Managed end-to-end business processes delivered by pre-configured best practice processes and industry-specific scenarios using SAP 4/ HANA.

Lead complex projects, align with agency goals, guide junior staff, interface with government PMs, and deliver POAMs, risk registers, and reports

VP/Program Manager: Modernization of Comptroller of Maryland (COM) Integrated Tax System

State of Maryland (Mar 2022 – Oct 2023)

The Modernization of Comptroller of Maryland (COM) Integrated Tax System (COMPAS) program is to replace the current Mainframe based legacy system by modern Commercial-off-the-Shelf (COTS) Integrated Tax System (ITS), replacing COM’s existing tax administration, tax processing, imaging, accounting, collections, and Abandoned Property systems.

On behalf of State of Maryland provided PMO support to the project and supervision of COTS vendor performance. Ensured that the COTS vendor provides the following services.

Enhance manual business processes to use existing and emerging IT applications.

Improve infrastructure to enable efficient implementation of these new technologies.

Enforce tax laws essential to the fair treatment of all taxpayers.

Self-sufficiency in supporting the system.

Rapidly add new taxes/fees. Consolidate all taxes and fees with streamlined processing and improved customer service.

Maximize efficiency and outcomes for audit, collection, reporting and estimating functionality.

Centralized access to all returns and reports filed, account and payment information, correspondence & related documents, and comprehensive content management capability.

Improved fraud detection, prevention, and recovery programs

Maximize and centralize compliance with security standards, internal controls, and policies.

Automate and centralize business processes including collections, improve utilization of resources.

Evaluated and reported on performance metrics to measure FITARA compliance and effectiveness across IT projects.

Provide online self-service applications with intuitive functions and transparency to taxpayers to manage their accounts.

Improve efficiency for imaging, document processing and document management.

Improved electronic filing for Modernized eFile, online individual, business, and fed/state employment tax filings.

Improve Abandoned Property administration, reporting, claims and offsets.

Retire Mainframe and COBOL based Tax Administration and replace with a MS Azure Cloud based state of art COTS product.

Extensively use Jira/Confluence for Task Management/Monitoring, and Project Status Monitoring and Reporting

Collaborated with various departments to align BPM initiatives with organizational objectives and drive process innovation.

Use Agile/Scrum Methodology to execute the project.

Design/Develop/Review/Deploy/Update/Implement Embed and integrated Cybersecurity as an integral part of the COTS product.

Extract, Transform, and Migrate Legacy data on mainframe in VSAM files, DB2, Sybase, and Oracle format to cloud-based COTS product using SQL Server.

Design/Develop/Review/Deploy/Update/Implement Software using Python, C/C#/C++/Java (full Stack)

Installed, Tested, and operated Tax Fraud Detection and Reporting System, and applied the Federal Information Technology Acquisition Reform Act (FITARA).

Used Guidewire to automate their back-office processes

Design/Develop/Review/Implement Shell Scripts using Linux/BASH/PowerShell.

Senior Cloud Engineer/Senior Project: Manager) Modernization HR Portfolio

U S Dept. of Navy (Mar 2020 – Feb 2022)

Provide Technical and Project management support to MyNavy HR portfolio consists of 55 systems that deliver personnel, pay, training, and recruiting capabilities by delivering enterprise-wide information systems through IT requirements management, enterprise architecture, and resourcing for networks and systems. The following are the salient responsibilities.

Support Business Development, Capture Management, Response/review of proposal, RFP, and RFI.

Managed US Navy Mobile Applications from cradle to grave (i.e. induction, maintenance, enhancement, and retirement)

Provide engineering support to Design, Development, Enhancement, Deployment, and Retirement of Mobile Apps for US Navy.

Provide Engineering/Project Management support using DevSecOps.

Provide a senior engineering level expertise and knowledge on a broad range of engineering disciplines to include cloud concepts, CRM functionality, agile software development, and telephony interfaces, and SalesForce.

Assist with the design and deployment of new applications and enhancements to existing applications, software, and operating systems.

Design/Develop/Review/Implement Shell Scripts using Linux/BASH/Powershell.

Extensively use Jira/Confluence for Task Management/Monitoring, Project Status Monitoring and Reporting

Provide engineering support of modern application development SOA, services/micro services, Application Program Interface development, API gateway, data management, and/or application cloud migration. Assist with the implementation of ICAM (Identity, Credential, and Access Management) which provides enterprise-class services for managing digital identities, credentials, and access to systems and applications

Perform cost-benefit and return on investment analyses for proposed systems to aid management in making implementation decisions.

Conduct research on software and systems products to justify recommendations and to support purchasing efforts and create White Papers

Extensively use SharePoint for Document Sharing, and Intra/Inter Project Communication

Use Agile/Scrum Methodology to execute the project.

Design/Develop/Review/Deploy/Update/Implement Software using Python, C/C#/C++/Java (full Stack).

Extensively used ServiceNow PPM expertise (Demand, Project, Resource, Time Cards), Flow Designer, JavaScript/GlideScript, REST/SOAP APIs, dashboard configuration

AWS Related accomplishments

Creation of White Paper for Closing down Naval Cloud Access Point (CAP) and using DISA based CAP for access to AWS from within Naval Applications

Managing 50+ Cloud based apps used by Sailors from cradle to grave.

Review of 50+ US Navy HR Systems of PMW240, residing on-premise. Creating a phased strategy and timetable to Migrate them to AWS based on complexity, level of efforts, business importance, and budget.

Creation of a Strategy Document for shutting down Naval New Orleans Datacenter and application migration to AWS (where technically possible). The following were the highlights.

Identification of Legacy Systems Hosted in the NOLA Datacenter, and technical feasibility of AWS Migration.

AWS Cloud Migration Options, Cloud Migration Approaches, Data Migration Strategies based upon Migration Complexity, Strategic Data Migration Plan, Migration Methods, Database Migration: Suggested Process and Timeline.

Cloud Migration Checklist, Identification of Key Mistakes of Cloud Migration Project, and Best Practices for Cloud Migration sponsored by AWS.

Senior Project Manager

National Nuclear Security Agency (NNSA) (Oct 2019 – Feb 2020)

Managing a Multi-Year, $240 Million Cloud based IT Infrastructure Modernization Project. The following are the salient responsibilities.

Design and Deployment of a hybrid cloud platform for the

Enterprise Secure Computing (ESC) program for application hosting at Lawrence Livermore National Laboratory (LLNL)

Enterprise Security Network (ESN) 2.0 West Coast communication hub and East Coast Data Center for classified application hosting

Cloud environment testing for mission software.

Joint Technology Demonstrator project for weapons activities at Kansas City Nuclear Security Campus (KCNSC)

Current Application discovery and rationalization

Migration and Hosting of On Premise multi location applications to centralized Cloud Microsoft Azure stacks, Hybrid Infrastructure

Establishment of Enterprise Services and Enterprise Desktop Services

Security Enhancements

Extensively use Jira/Confluence for Task Management/Monitoring, and Project Status Monitoring and Reporting

Created and operated in DevOps/DevSecOps environment tools focused on automated security analysis against the build output artifact. Important security practices include software component analysis, static application software testing (SAST), and unit tests. Tools were plugged into an existing CI/CD pipeline to automate these tests.

Extensively use SharePoint for Document Sharing, and Intra/Inter Project Communication

Used Agile/Scrum Methodology to execute the project.

Used adjudication and clearance processes expertise.

Support Business Development, Capture Management, Response/review of proposal, RFP, and RFI.

Director (New Business)

Quality Technology Inc. (QuTech) (Apr 2018 – Sep 2019)

The following are the salient responsibilities.

Higher Leadership

Oversee bid strategies, pricing, teaming, and proposal strategies and manage the transition from business opportunity to proposal development to award.

Translate complex cultural, operational and technical terms into “common sense” concepts

Gets appropriate contracts signed by all parties involved in a new business deal.

Create & Submit Proposal

In our Response to RFP/RFI offered the potential clients 7Cs of DevOps/DevSecOps i.e. Continuous (Planning, Development, Integration, Deployment, Testing, Delivery & Monitoring, and Feedback). Responsible for generating and winning all new business,

Coordinates and manages the bidding and proposal process.

Assigns sections of the proposal to the appropriate experts on the team.

Holds meetings to ensure the work on the proposal is moving forward quickly enough to meet the deadline.

Effectively communicate the company’s solutions and services in a manner which meets the clients’ requirements.

Create collaborative Proposal Repository. Plan, document, and manage the internal and external capture project efforts.

Understands every aspect of a business opportunity including the scope of the project, resources be needed, the impact on schedules, competitive pricing and budget concerns.

Works with proposal developers to ensure that a top-notch proposal is submitted to the prospective client.

Client Relation Development

Establishes and builds relationships with prospective and existing clients.

Develops a plan for making regular contact with prospective client targets.

Initiate contact with appropriate client representatives, execute targeted face to face meetings to introduce services and solutions offerings, and build relationships.

Expands the client base while maintaining existing clients.

Used DOD adjudication and clearance processes expertise.

Business Intelligence

Studies key competitors.

Align marketing intelligence with a win strategy.

Conduct competition analyses and assess pricing strategies.

Operation Help Desk

Maintain, enhance, and operate Service Desk for the SSA portfolio using ServiceNow PPM expertise (Demand, Project, Resource, Time Cards) for project planning, tracking, and delivery

VP/Senior Program/ Senior Project Manager(Agile) – Unemployment Insurance Modernization

State of Maryland (Nov 2015 – Mar 2018)

Managed $80 Million, multiple years Project for Modernization of Unemployment Insurance, a web-based system, with all data and application residing on Cloud (Microsoft Azure). Core system a COTS product needing extensive enhancement.

The following were the salient responsibilities.

Using the five critical components i.e., collaboration, communication, automation, securing tools and architecture, and testing created and operated the project in DevOps/DevSecOps environment.

Identification, Collection, Collation, Update, and finalization of all Requirements (both functional, and non-functional)

Conducting Fit-Gap Analysis to identify requirements that can be met out of the box, and those needing customization and major development efforts.

Review and monitoring of over 500 Deliverable Documents (created by the Software Vendor) for completeness, quality, and timely submission.

Review, monitoring, and mid-course correction of schedule and budget

Design, Development, and Testing of enhancements, new interfaces, and new functionality using AGILE methodology with 20 iterations.

Data mapping of existing Legacy Data Source residing on Mainframe on DB2 & VSAM files. Data extraction, modification, and loading of Legacy data to the new system (SQL Server based) using ETL based tools. Closing Legacy Datacenter and migration to Cloud based Virtual Datacenter

Conducting User Acceptance Testing, User Training, System Deployment

Conducting Cost/Benefit analysis, and review of FISMA compliance

Extensively use Jira/Confluence for Task Management/Monitoring, and Project Status Monitoring and Reporting

Extensively use SharePoint for Document Sharing, and Intra/Inter Project Communication

Use Agile/Scrum Methodology to execute the project.

Lead complex projects, align with agency goals, guide junior staff, interface with government PMs, and deliver POAMs, risk registers, and reports

Installed, Tested, and operated Claim Fraud Detection and Prevention System.

Operated on workforce development system and unemployment compensation using knowledge of Department of Labor Employment and Training programs to include one or more of the following: Wagner-Peyser, Workforce Investment Act, Trade Adjustment Assistance.

Used Guidewire to automate their back-office processes.

Design/Develop/Review/Deploy/Update/Implement the integrated Cybersecurity as an integral part of the COTS product via non-functional requirement.

Design/Develop/Review/Implement Shell Scripts using Linux/BASH/PowerShell.

Used adjudication and clearance processes expertise.

Support Business Development, Response/review of proposal, RFP, and RFI.

Head of PMO and Senior Program/ Senior Project Manager

Focus Management Inc. – (Aug 2011 – Oct 2015)

As Head of Project Management Office (PMO)

Was responsible for the overall project management function, providing leadership, coordination and management of PMO processes and functions. A few specifics are listed below.

Defined and maintained standards for the project management teams using Project Management Institute (PMI) guidelines, Quality Standards and Company requirements.

Process improvements and Lead CMMI level 3 certification initiative

Created, Updated, and enforced company Standards, Policies and Procedures.

Updated/Upgraded/Created/enforced compliance of a comprehensive Change Management System encompassing process, product, documents, and resources.

Provide leadership to ensure proper investments in tools, processes and people are done to govern Project Portfolio, Risk Reviews, Document Controls and Project Management Training

Provide leadership to ensure assigned staff successfully achieved required goals and objectives.

Develop new business. Write Request for Proposal (RFP), Request for Information (RFI), and Capability Statements for new businesses.

Conduct Planning (both strategic and tactical) for the programs.

Identify, interview, select, and hire project staff. Assess training needs, select training tools for team members. Identify, implement, and monitor areas for internal improvement.

Acted as Expert in DoD budgeting based on PPBE framework.

Create/approve performance objectives of project staff, evaluate performance against the performance objectives, act as a mentor of the staff members.

Recommend high-performing staff for bonuses, promotion, or other incentive. Provide guidelines/help to underperforming to improve.

Extensively use SharePoint for Document Sharing, and Intra/Inter Project Communication.

Used DOD adjudication and clearance processes expertise.

As Senior Program Manager

As the Senior Program Manager responsible for a range of activities that will ensure the consistency and continuity of IT services, in charge of driving complex IT projects in a professional and timely manner. A few specifics are listed below.

Operated in DevOps/DevSecOps environment wherever possible. made use of automated testing. empowered developers to influence security changes. ensure we are in a continuous state of compliance. prepared for threats, always invested in advanced training for your developers and operators.

Conducted Cost/Benefit analysis of all projects, managed and reviewed all projects for FISMA compliance.

Managed geographically distributed and culturally diverse workgroups. Co-ordinated the project teams. Setup roadmaps for programs/projects in consultation with all the stakeholders, and Analyzing project risks, costs, and benefits.

Monitored, developed, and supported all IT projects of Dept. of Army, DoD, DHHS, and NIH. Managed multiple projects simultaneously from cradle to grave i.e., from proposal to project closing.

Controlled the overall IT program budget.

Developing disaster recovery plans.

Ensured that software licensing laws are adhered to.

Reported to Executive Management on all projects at regular.

Provide cost, technical data, and proposals for the new and existing program and projects.

Provide Rough Order of Magnitude (ROM)/Detailed pricing for new proposals using Bottoms UP/Top Down approach for new and existing programs and projects.

Extensively use Jira/Confluence for Task Management/Monitoring, and Project Status Monitoring and Reporting

As Senior Project Manager

As Senior Project Manager, planned and executed each assigned project within budget, within/ahead of schedule maintaining very high quality. Paid special attention to details, focus on process, time management and capability to multitask. A few specifics are listed below.

Lead complex projects, align with agency goals, guide junior staff, interface with government PMs, and deliver POAMs, risk registers, and reports

Participate in the negotiation of contracts and contract changes. Coordinate the preparation of proposals, business plans, proposal work statements and specifications, operating budget and financial terms/conditions of contract.

Act as primary customer contact for project activities.

Develop, Execute, and update detailed project plans, budget, and schedules to meet changing needs/requirements.

Facilitate project execution, monitoring, controlling, and closure where necessary.

Control Cost, Schedule, and Performance of company existing projects

Created and maintained comprehensive project documentation.

Calculate, Monitor, and report Earned Value Management (EVM) indicators.

Identify possible project risks. Recommended and implemented risk avoidance, mitigation, and elimination solutions.

Write evaluation plan, white papers of new cutting-edge technologies for Department of Army.

Planned, Design, Developed, and Executed COBOL based Child Support System for the Govt of Washington DC.

Executed following Health Care Related Projects:

Electronic Medical Record Software (EMR): Installed, Trained, Supported, and Updated EMR software of Tricare (now Defense Health Agency) at 140 Medical Practices, Hospitals, and Doctors Office.

Management of Medical Records System at National Institute of Health (NIH): Installed, Supported, Assisted Operations, Updated, Modified the Medical Records System at NIH.

Automation of Officers Personnel Record and Medical Record of Dept of Health and Human Services (DHHS): Redesigned, Updated and automated the Officers Personnel Record and Medical Record of DHHS.

System Development Director

ACS Inc Now Xerox Corp – (Jan 1997 - Aug 2011)

Worked as System Development Director, Project Manager, Software architect/analyst, head of software development, implementation and support for US Dept of Education Student Loan Program and managing over 20 million loans, over 4000 software modules and 1000 GB of Oracle 10g database with over 50 internal and external interfaces. The following are some of the professional highlights.

As Infrastructure Project Manager

Migrated ACS Datacenter at Rockville to Dept. of Education Virtual Data Center in Connecticut

Updated System/CPU from VMS/VAX to VMS/ALPHA supporting 128 CPUs.

Upgrade Desktops/Laptops from Windows 2000 to Window 8

Acted as liaison between project team and infrastructure teams to improve communication throughout the project lifecycle.

Developed and maintained infrastructure project plans, status reports, risk and issue logs, budget/ongoing project forecast of resources and materials and other project related artifacts.

Managed fixed network assets which includes accounting for additions, disposals, basis adjustments, transfers, depreciation, and other transactions.

Procured switches, routers, firewalls, console servers and network infrastructure systems.

As Application Project / Product Manager –

Lead complex projects, align with agency goals, guide junior staff, interface with government PMs, and deliver POAMs, risk registers, and reports

Worked with multiple modern project management tools and capacity to identify risks and develop appropriate mitigation measures.

Introduced the usage of Earned Value Management (EVM) in Project Management process.

Used SharePoint base tools for collaboration and communication.

Lead and completed PII making of 60 million accounts (both at database and application level)

Lead the team of Data warehousing initiative.

Responsible for leading and motivating large teams of professionals; coordinating cross-functional and cross-unit activities.

Successfully lead teams under high pressure projects such as Title – 4, Teach Grants, etc. Successfully delivered quality products on or ahead of schedule

Review and study of the organization's business strategies and link it to project goals and all project activities. Conducted Cost/Benefit analysis of all projects managed and reviewed all projects for FISMA compliance.

Responsible in building relationships with internal and external stakeholders.

Decomposed features into manageable work items. Created Requirement Traceability Matrix (RTM) mapping Requirement to Design, Development and Testing Objects.

Created, Installed, Tested, and operated Fraud Detection, Prevention, and Reporting System.

As Agile Expert

Performed the duties of Scrum Master (including but not restricted to the following)

Served and supported multiple Scrum teams. Worked with Scrum teams to manage team backlogs and facilitate continuous delivery of items on the backlog,

Lead and directed multiple project teams engaged in the design, implementation and modification of IT projects that span across functional organizations.

Built a delivery-focused, highly collaborative culture within the teams.

Facilitated the agile ceremonies including sprint planning, daily scrums, retrospectives, stakeholder meetings, software demonstrations, etc.

Ensured Agile SDLC processes are implemented effectively; provided coaching and training to individuals or teams as needed; improve, fine tune, document and improve these processes.

Managed AGILE Design, Development and Implementation of Interface with PAY.GOV for 1.5 million electronic debits including using multiple technologies and Service Oriented Architecture.

As Java Team Manager

Creation, Hiring, and supervision of Java Development Team

Identifying web-based services for online processing, and Java based functionalities.

Full Stack Java Development.

Integration of Java modules with MQ series for inter-process communication

Identification of Java based Batch Jobs and integrating with the Master Scheduler

Review, update, and upgrade of Java Based codes with new functionalities.

As Data Migration Expert:

Migrated 1.5 Terabytes sized database (350 tables having 2.5 billion rows) from ORACLE RDB database to Oracle 10g database.

Transferred 60 million loans (900 million records) from ACS Inc to other Loan Servicer after converting the data from current Oracle tables to the format acceptable by the recipient.

As Chief Systems Architect:

Designed/executed solution for migration from ORACLE RDB to ORACLE 10g database, involving dynamic selection of database tables by over 4000 software modules at run time.

Created and managed a complex system called TEACH Grant, using SCRUM (AGILE) software development methodologies (based on iterative and incremental development) as the requirements and solutions evolved

Managed the WEB based Self Service initiative using multiple technologies and MQ Series as inter platform interface tool. Played the role of a strategist for emerging technologies.

As Chief Systems Designer/Developer –

Designed and developed/enhanced key functionalities of DIRECT loan program interfaces with FMS, NSLDS, DMCS, CDDTS, PEPS, COD, Datamart, IRS, Treasury and Lockbox, to implement secure and efficient data transmission.

Conducted short and long-term trend analysis of all defects reported both in Development and Production environments with action-oriented recommendations to higher managements for Process and Product improvements.

Identified training and skill upgrading needs for the Project Team

Design/Develop/Review/Implement Shell Scripts using Linux/BASH/Powershell.

Lead the Crisis Management Team. Conducted all four phases i.e. Mitigation, Preparedness, Response, and Recovery. Managed all four stages i.e. (1) Identify warning signs, (2) Probing and Prevention, (3) Damage Containment, and (4) Recovery

Director of Management Information System (MIS) (Chief Information Officer)

Indian Air Force - (Jan 1992 - Dec 1996)

Worked as Director of Management Information System (MIS) (Chief Information Officer) at Air HQ. The following are some of the professional highlights.

Headed a team of about 200 personnel (Engineers, Analysts, programmers, operators and support staff).

Created and operated a pure DevOps environment by fully integrating developer and operation teams together to build digital services.

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