Quality Assurance Project Management
Resume:
DONALD
RILEY
*********@*****.***
Peoria, AZ 85383
Dynamic Delivery Manager at American Express with a proven track record in project management and stakeholder engagement. Expert in process optimization and quality assurance, successfully enhancing client satisfaction through strategic planning and effective resource management. Adept at mentoring teams, fostering a culture of continuous improvement, and delivering high-quality results on time. PROFESSIONAL SUMMARY
SKILLS
• Infrastructure coordination
• Reporting tools
• Strategic route planning
• Distribution coordination
• Project Management
• Program Management
• Process optimization expertise
• Mentoring and Developing Staff
• Proficient in Waterfall and Agile
• Strategic Planning
• Quality Assurance
Montana State University
Bozeman, MT
No Degree: General Coursework
Flathead Valley Community College
Kalispell, MT
General Coursework
Duke University, Online
Durham, NC
Programming
Received certification in HTML, CSS,
Java Script
EDUCATION
Six Sigma Greenbelt, AGILE, SAFE
CERTIFICATIONS
American Express - Delivery Manager
Phoenix, AZ • 02/2019 - 05/2024
American Express - Sr. Quality Assurance Engineer
Phoenix, AZ • 01/2008 - 02/2019
WORK HISTORY
Managed relationships with key stakeholders to ensure smooth project deliveries and overall satisfaction.
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Acted as a liaison between the delivery team and upper management, effectively communicating concerns and suggestions for improvements.
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• Managed resources effectively to avoid unnecessary delivery delays. Championed a customer-centric approach, consistently seeking feedback from clients to make improvements and enhance the overall delivery experience.
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Actively participated in post-project evaluations to identify opportunities for improvement in future deliveries.
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Cultivated strong relationships with clients through regular communication and transparent reporting on project status updates, fostering trust and long-term partnerships.
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Reduced project risks through proactive risk identification, assessment, and mitigation strategies.
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Collaborated with stakeholders to define project scope, objectives, and deliverables that aligned with business goals.
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Managed cross-functional teams for successful project completion and client satisfaction.
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Established strong partnerships with vendors and suppliers to secure competitive pricing while maintaining product quality requirements.
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Succeeded in establishing a strong reputation for consistently meeting/exceeding clients'' expectations through timely, high-quality project deliverables.
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Supported product managers and development teams across phases of testing from planning to execution, troubleshooting and reporting within high-volume, agile environment.
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Created test cases and test scripts to maintain cohesive team approach to product development.
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Collaborated with developers and project managers to assess program capabilities, features and testing demands.
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Agile, HTML, CSS, Java Script
American Express - Quality Assurance Analyst
Phoenix, AZ • 07/2005 - 01/2008
American Express - Acquisitions Executive
Phoenix, AZ • 06/2001 - 07/2005
American Express - Corporate Credit Analyst, Operations Phoenix, AZ • 01/2000 - 06/2001
Demonstrated new product features and functionality to project stakeholders.
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Proposed development and testing improvements to positively impact usability, function and performance.
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Trained and guided onsite and offshore team members in quality assurance standards, policies and procedures.
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Drove corrective actions to accomplish project closure and recurrence control.
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• Mentored and coached team members on QA topics and strategies. Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
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• Reported progress, test metrics and results to project stakeholders. Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout the QA process.
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Streamlined QA processes for increased efficiency and reduced time spent on redundant tasks.
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Championed quality assurance initiatives within the organization by promoting a culture of continuous improvement and striving for excellence in all aspects of product development.
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Reduced defect rates through meticulous attention to detail during code reviews, working closely with developers to address any identified issues quickly.
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Acted as a liaison between the QA team and other departments such as Development, Customer Support, and Product Management, ensuring effective communication throughout all stages of the project lifecycle.
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Responsible for winning new commercial business via effective targeted calls through following up on warm leads as well as through cold calling of a defined company's listing.
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Analyzed accounts on a global level to determine risk for American Express in order to manage profitability to improve Shareholder value.
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Consulted with Program Administrators and cardholders to develop payment solution.
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