Assistant Manager Customer Service

***********.********@*****.*** 754-***-****

NICOLE GONZALEZ

Key Skills

●Fluent in English, Spanish and German

●Customer Care experience

●Strong verbal communication skills including active listening

●Attention to details & ability to work in a pressurized time sensitive environment

Professional Experience

Customer Service Manager

Lowe’s - Home Depot

Atlanta, GA February 2019– April 2024

●Engage with customers to understand their needs and offer tailored solutions.

●Possesses in-depth knowledge of products and services, acting as a primary resource for customers seeking information and guidance.

●Responsible for guiding customers through the entire sales process—from initial inquiry to closing the deal, while also tracking customer feedback and adjusting strategies as necessary.

●Achieving target goals that involve upselling, cross-selling, and maintaining a high level of customer satisfaction.

Assistant Manager

Signet Jewelers

Birmingham, UK March 2017 - January 2019

●Collaborated with executives on customer management strategies.

●Provided valuable input into operational and merchandising decisions.

●Generated and maintained accounts by developing close relationships with clients and contractors.

●Experienced in shipping, receiving, loading, and unloading freight material while operating technical equipment to transport merchandise.

Assistant Manager

Mr. Pick-wicks Pub and Hotel Boutique

Luzern, CH February 2014 - February 2017

●Oversee daily operations, coordinate schedules and ensure that all team members perform their duties efficiently.

●Provided guidance and training to new and existing staff to keep high service standards.

●Ensured that the food and beverages met quality standards, and ensured that all areas follow health and safety regulations.

Education

Valencia Community College, 2011 - Orlando, FL

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