Customer Service Office Manager

Chadwick Wilson

Customer Service Administrator *

**** *********, ******, **, *****

901-***-****

*************@*****.***

Results-oriented Customer Service Administrator 2, leveraging an 8-year background in office management to enhance accuracy and efficiency in data processing and client service. Excels in streamlining operations and delivering top-tier customer support by directing visitors and handling phone coverage adeptly. Aims to drive service excellence at Southeastern Freight Lines. Employment history

Office Manager,

Monarch Dental, Dec

2020 - Present

Plano, TX

Practice Manager,

LoveJoy Dentistry, May

2019 - Dec 2020

Allen, TX

Assistant General

Manager, Social House

Addison, Oct 2018 - Apr

2019

Dallas, TX

FOH Manager, Lucy's

Retired Surfer Bar, Aug

2017 - Oct 2018

New Orleans, LA

Education

University of Memphis, Memphis, TN, May 2001

Bachelor of Science in Business Administration

Courses

Six Sigma Certification

Six Sigma

Skills

Policy Development Team Supervision Billing Operations Management Office Management Staff Hiring Customer Relations Training Financial Reporting Scheduling Organizational Skills Budget Management Additional information

Event Experience US Open • Beale Street Blues Ball • Nike Inc. Staff Appreciation • Taste of Chicago • Memphis in May • Fed Ex Open Golf Tournament • Southern Heritage Classic Enhanced team efficiency by overseeing front office tasks Ensured seamless service by coordinating staffing and operations Improved service delivery by implementing staff training Resolved guest issues to boost patient satisfaction and loyalty Identified and rectified bottlenecks, improving service delivery Implemented efficient procedures for service center operations, enhancing staff productivity

Led marketing efforts, improving brand visibility and customer engagement Coordinated staff training programs, fostering teamwork and service delivery improvement

Collaborated on marketing campaigns, amplifying brand visibility and sales Oversaw financial operations, meeting budget targets and optimizing resources Implemented strategic plans, enhancing operational efficiency Supervised 30+ staff, ensuring adherence to safety protocols Streamlined operations, elevating service speed

Leveraged sales data, enabling targeted revenue-boosting promotions Fostered team communication, effectively addressing guest concerns Assured food safety regulations compliance, providing a clean dining environment

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