Administrative Assistant Quality Assurance

KRUTIKA BHANOT

**************@*****.*** +1-403-***-**** 407 Hillcrest Manor SW Airdrie, T4B 4J9 Canada WWW: https://www.linkedin.com/in/krutika-bhanot-06b231125 Dynamic and results-driven administrative professional with extensive experience in office management, client communication, and document organization. Adept at maintaining confidentiality, managing schedules, and ensuring compliance with legal and procedural standards. Demonstrates strong organizational skills, attention to detail, and a commitment to service excellence. Proven ability to work efficiently under pressure while fostering a collaborative and productive work environment. Fluent in English, Hindi, and Punjabi, with a background in commerce and company secretarial practices.

Data Organization

Quality Assurance

Effective Scheduling

Jane app proficiency

Practice perfect software knowledge

Microsoft Office Proficiency

Service Excellence

Collaborative Teamwork

Accurate Minute Keeping

Time Management Expertise

Strong Verbal & Writing Skills

Organizational Communication

Administrative Assistant Evanston Physiotherapy Clinic - Canada 03/2021 - Current Handled over 100+ client communications weekly via phone, email, and in-person interactions, resolving inquiries within 24 hours and maintaining a 98% customer satisfaction rate.

Accurately processed and transmitted 200+ legal and medical documents monthly to clinics, insurance companies, and law firms, achieving a 100% on-time delivery rate.

Maintained and updated digital records with 99.9% data accuracy, entering sensitive client and patient information into internal systems within 12–24 hours of receipt.

Coordinated with over 30 legal and insurance partners monthly, reducing document processing delays by 35% through proactive follow-ups and deadline management.

Office Administrative Assistant Link Canada Immigration - Canada 05/2019 - 02/2021 Managed 80+ client interactions weekly across phone, email, and in-person meetings, ensuring timely completion of forms and consistent updates on case status.

Entered and processed 150+ immigration documents monthly with 99% accuracy, maintaining strict compliance with legal and procedural requirements.

Coordinated the shipment of 100+ files per month using computerized waybill systems, achieving a 100% on-time delivery rate and zero document loss.

Maintained organized filing systems and monitored office supply inventories, contributing to a 30% increase in operational efficiency and ensuring all deadlines were met without delay.

Chartered Legal Secretary Antarctic Industries Limited - India 11/2015 - 01/2019 Developed a strategic client relations pipeline, identifying and securing 50+ new retail opportunities, driving a 20% increase in client acquisition.

Managed and nurtured relationships with 15+ key strategic clients, improving client retention by 15% and generating a 25% increase in repeat business.

Professional Summary

Skills

Experience

Ensured 100% compliance with corporate governance and industry regulations, protecting the company from legal risks and ensuring operational integrity.

Organized and documented 20+ meetings and seminars annually, providing clear minutes and actionable follow-up that improved team accountability and project execution.

Retail Customer Executive Shree Balaji International - India 04/2014 - 03/2015 Consistently exceeded sales targets, contributing to a 15% year-over-year revenue growth and demonstrating top-tier sales performance. Maintained an up-to-date pipeline of 100+ client accounts, tracking opportunities and ensuring timely follow-ups to maximize conversion rates.

Proactively identified and resolved potential client issues, reducing account-related complications by 20% and maintaining a high level of client satisfaction.

Conducted regular industry research, providing insights on trends and competitor strategies, which enhanced client recommendations and strengthened business relationships.

IGNOU India 12/2018

Master's Degree: Commerce (BPCG)

The Institute of Companies Secretaries of India Delhi, India 07/2015 Professional Degree: Company Secretary

Punjab University India 04/2012

Bachelor's Degree: Commerce

Certified Member of Chartered Governance of Canada Education

Certifications

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