Customer Service Call Center
Resume:
Michelle Rogers
Ormond Beach, FL *****
*****************@*****.***
Professional Summary
Engaging and patient customer service professional with 20+ years of experience responding to all types of customer inquiries. Proven ability to provide excellent customer service and empathy in a fast paced call center environment.
Consistent positive interactions with customers and knowledge of time management. Offering excellent interpersonal skills in knowledge of conflict resolution. Eager to join a flourishing company to grow customer loyalty and maintain the highest level of customer service. Authorized to work in the US for any employer
Work Experience
Licensed Insurance Agent
Teleperformance-Remote
April 2024 to Present
Currently working on USAA project as a licensed personal lines agent. Sales, quoting and servicing personal lines auto policy's.
Licensed Insurance Agent
TTEC-Remote
March 2023 to April 2024
Started off in services and just recently was licensed in Property & Casualty insurance. Working on project for Progressive Insurance taking support calls. Educating customers on their auto insurance plans. Will also be selling auto and special lines insurance as well. Benefits Specialist
Conduent-Remote
August 2022 to March 2023
Assisted Humana members with all aspects of their Medicare policies. Managed customer records by updating account information. Conducted research for medical and pharmacy claims. Performed reviews on authorizations and referrals for medical and pharmacy. Verified member eligibility. Discussed current medical and pharmacy plan benefits as well as changes in upcoming benefits. Resolved member billing inquiries. Performed Web/Mobile App trouble shooting for account set-ups and password issues. Office Manager/Sales
Affordable Marine LLC-Plainville, CT
February 2016 to August 2022
Directed the overall day to day operations of the business. Day to day operations included but not limited to opening and closing the business each day, cash deposits, retails sales, heavy phone contact with customers. quoting boat parts and repair services, as well as managing the retail store. Collaborated with the business owner in advances of technology and phone system upgrades to become more efficient and modernized . Responsible for the sale of outboard boat engines and adhering to new sales goals each year.
Education
Bristol Eastern High School - Bristol, CT
June 1994
Skills
• Microsoft Excel
• Proficient user of Microsoft Word, Excel, and Outlook. Results Driven
Fast and Avid Learner
Honest & Ethical
Cooperative Team Player
Dependable & Reliable
Analytical Thinker and Excellent Judgement & Decision Making Skills High Stress Tolerance as Well as Empathetic
• Operating systems
• Windows
• Insurance Sales
• Communication skills
• Conflict Management
• Documentation review
• Machine learning
• Customer support
• Customer service
• Call center
• Operating Systems
• Live chat
• Troubleshooting
• Sales
• Time management
• Computer skills
• Upselling
• Retail sales
Certifications and Licenses
Personal Lines License
September 2023 to Present
Insurance Producer License
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