Patient Care Health

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April Copprue

Arlington, Texas *************@*****.*** 662-***-****

SUMMARY

Extremely motivated and driven health care professional, with a complementary skill set. Works well in a team and individually, strong belief in a growth mindset. Comprehensive knowledge of patient care, patient satisfaction, and problem solving. Excellent communication skills, innovative thinking as well as a thorough understanding of both patient’s and client’s needs.Proven ability to use leadership, innovative and critical thinking skills in the best viable way to successfully implement a company’s vision, initiatives, and goals. Strong interpersonal, organizational, and analytical management skills.

EXPERIENCE

Phlebotomist II Quest Diagnostics Arlington, TX December 2022 - Present

• Collect and process over 150 blood samples per week with a 99% accuracy rate, ensuring compliance with strict healthcare regulations and protocols.

• Verify patients information and process payment efficiently.

• Provide excellent support and expertise to patients, thus receiving an average of 97% in patient feedback reviews.

• Conduct drug screen collections in compliance with legal and clinical protocols, ensuring accurate sample handling and documentation. Customer Service Associate Amazon Seattle, Washington June 2017 - December 2022 Achieved a 95% customer satisfaction rate by effectively resolving over 150 customer inquiries and complaints weekly, utilizing CRM software to track and manage case resolutions.

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• Operated multi-line phone system and online messaging system to communicate with customers.

• Trained new hires on products, services, best practices and protocols to reduce process gaps. Lab Assistant Greenwood Leflore Cancer Center Greenwood, MS November 2015 - May 2017

• Collected, labeled, and stored lab samples according to laboratory specifications

• Operated and maintained automated hematology machine for precise analysis of complete blood count Phlebotomy Technician (ASCP) Greenwood Cancer Center Greenwood, MS November 2012 - November 2015

• Verified patient information.

Collected over 100 blood samples per week via venipuncture for medical testing ensuring patient comfort and adherence to proper handling and safety protocols.

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Phlebotomy Technician (ASCP) Greenwood Leflore Hospital Greenwood, MS May 2009 - November 2012

• Obtained a variety of blood samples through venipuncture and capillary puncture using lancets, syringes, butterfly and or straight needles.

• Conducted drug screen collections in compliance with legal and clinical protocols, ensuring accurate sample handling and documentation.

• Collected and properly labeled samples for DNA testing, following strict chain-of-custody protocols to ensure sample integrity and accurate results. EDUCATION

Bachelor of Science in Health Management University of Phoenix Phoenix, AZ 2024 Associate of Arts Healthcare Administration University of Phoenix Phoenix, AZ 2009 Phlebotomy Certificate Mississippi Delta Community College Moorehead, MS 2009 Certified Nursing Assistant Certificate Humphreys County Nursing Home Belzoni, MS 2006 High School Diploma Humphreys County High School Belzoni, MS 2001 CERTIFICATIONS

Phlebotomy Technician (PBT) American Society for Clinical Pathology BOC 2009 Certified Nursing Assistant Mississippi State Department of Health Facilities 2006 SKILLS

Technical Skills: Computer Skills

Hard Skills: Planning, Budgeting, Project Management Software: Adobe Acrobat, Microsoft Office Suite

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