Customer Service Data Entry
Resume:
KAREN MORGAN
Coconut Creek, FL *****
aleciamorgan75@yahoo
CUSTOMER SERVICE REPRESENTATIVE-RECEPTIONIST
Seasoned Customer Service Specialist with a proven track record at RemX/Fiserv, and excelling in client support. Skilled in fostering relationships and efficiently multitasking, successfully handling over 100 daily customer interactions, ensuring satisfaction, and streamlining service. Expertise in transforming challenges into positive outcomes and demonstrating exceptional communication and problem-solving abilities. Proficient in Microsoft Word, Microsoft Outlook, Microsoft Teams, Zoom, and Skype. Someone who can work cooperatively and independently and takes pride in doing a good job.
SKILLS:
Client support
Data entry
Retail cash handling
Excellent telephone skills
Account management
Effective multitasking
Relationship builder
Well-organized and with good time management skills
Proficient at organizing and prioritizing tasks
Eager to learn
Dependable and hard-working
Personable, patient, and receptive
Excellent at follow-up
Accurate, detailed work
Able to set and achieve goals
WORK EXPERIENCE:
RemX, Fiserv Coral Springs, FL
Customer Service Representative 03/2021 12/2024
Assisted cardholders with resetting their online password
Provided account balances, PIN resets, and updated account information, such as address changes and phone number, and email address updates
Created dispute cases for inaccurate charges
Communicated with other departments when cardholders' requests need to be escalated
Provided transaction history to verify that charges are legitimate
Replaced lost and compromised cards
Explained processes depending on cardholder needs
SiteI, Costco.com Pompano Beach, FL
Customer Service Representative 07/2020-01/2021
•Assisted members with their online orders
•Contacted vendors to get order and shipment status
•Contacted carriers, i.e., UPS, FedEx, for delivery status
•Issued member credits and refunds
•Assisted members with navigating the Costco.com website
•Escalated member issues and requested member compensation from second-tier departments
Walmart Kernersville, NC
Personal Shopper, Cashier 09/2017-03/2020
•Fulfilled orders placed by customers online
•Assisted customers with returns and refunds
•Received payments by cash, checks, or credit cards
•Issued change, receipts, credits, and refunds due to customers
•Assisted customers by providing information and resolving their issues
•Cashed cashing and sold money orders
Broward Center for the Performing Arts Fort Lauderdale, FL
Box Office Supervisor 03/2015-08/2017
•Supervised box office representatives
•Alphanumeric data entry and customer service
•Kept detailed accounts of customer issues and steps taken for a quick resolution
•Created settlement reports after every performance for the presenting company and the finance department
•Liaison for Broward Center and Ticketmaster, our ticketing agency also effectively communicated with and supported Finance, Group Sales and Administration, Front of House, and Production departments daily.
•Balanced each day’s sales and prepared bank deposits for pickup for the armored company
•Balanced the safe and reordered cash reserves when necessary
•Listened to and resolved customer complaints regarding services, products, and personnel
•Coached box office representatives in dealing with irate customers and ensured appropriate changes were made when necessary
Box Office Representative 05/2011-03/2015
•Alphanumeric data entry and customer service
•Notated customer records on their transactions, keeping detailed records of customer inquiries, complaints, and comments
•Processed sales in person and by telephone and accepted payments using cash and credit cards
•Conferred with customers in person, by email, and by telephone to provide information on products and services, took and entered orders, canceled accounts, and obtained details on complaints and compliments
•Printed and made copies
•Checked complete work for spelling, grammar, and format
•Earned management trust and became a trusted key holder, responsible for opening and closing the box office
Customer Service Representative 09/2007-05/2011
•Answered on average between 80-120 calls per day to assist customers with ticket purchases, venue, and other inquiries and provided up-to-date information
•Alphanumeric data entry and customer service
•Politely assisted customers via telephone and in person to provide up-to-date knowledge and details on current promotions and offers.
•Performed clerical duties, such as answering telephones, sorting mail, and sending faxes
•Located and corrected data entry errors and reported them to management
EDUCATION:
•High School Diploma, Dillard High School, Fort Lauderdale, FL
•Florida Notary Public License, HH525832, Valid until 05/2028
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