General clerk Farm Worker
Resume:
@
O
,
GRACE SIGAUKE
**********@*****.***
Warren Park
Harare
SKILLS
Excellent communication skills with
the ability to explain complex
financial information to clients
Exceptional customer service skills
with the ability to build trust and
rapport with clients and colleagues
Effective time management skills in
prioritising tasks and manage
multiple files
Impressive analytical skills with
experience in assessing credit
worthiness and risk
Microsoft office Suite
LANGUAGES
English
Shona
REFERENCE
Alisa Gumbo - Steward Bank
Manager
*****.*****@***********.**.**
OBJECTIVE
I aim at expanding professional network and establish strong industry connections through building relationships with clients, realtors and financial institutions
EXPERIENCE
Steward Bank
2019 - 2024
EcoCash Operations Officer
Resolving customer queries and deciding on query escalations on outstanding transactions.
Deciding on prioritising queries to act upon.
Deciding on when to trigger on receipt of banking services exceptions.
Resolution, reconciliation, clearance and batch processing for all EcoCash transactions.
Ensure that EcoCash Channel Users and customers are provided with adequate support.
Supervises the helpdesk clerks through planning sessions and daily briefing.
Stewart Bank
2016 - 2019
Buyer
Receiving purchase requisitions from various estates and raising purchase orders.
Sourcing of suppliers for required goods and services. Buying of inputs, stationery, and packaging material for ARDA estates.
General administration, car hiring, electrical repairs, machinery repairs, fumigation, etc.
Processing of invoices for payment.
Lawrence Mutinhima - Soul Healing
International Church
President and Founder
*****************@*****.***
PERSONAL DETAILS
Date of Birth : 05-05-1986
Marital Status : Married
Gender : Female
National Identity
Number
: 13-
191599T13
Stewart Bank
2012 - 2016
Loans Officer
Collection of amounts in arrears from customers.
Phoning and writing reminder letters to clients.
Preparation of arrears analysis returns.
Designing and updating clients' reminder material. Preparation of Reserve Bank of Zimbabwe returns.
File maintenance.
EDUCATION
Zimbabwe Open University
2018-2022
Bachelor of Accounting Honours Degree
Degree Class 2.1
Harare Polyt Technic College
2007-2010
Diploma in Banking and Finance
Credit
China's High School
2005-2006
Advanced Level
6 points
Lydia Chimonyo Girls High School
2001-2004
Ordinary Level
7 Subjects including Maths, English and Science
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