Qa Analyst Case Management

MANIDEEPIKA BOBBA

512-***-**** *****.***********@*****.*** Raleigh, NC – 27540

SUMMARY

Results-driven QA Analyst with over 10 years of experience in software testing, specializing in healthcare, services and finance applications. Adept at performing various testing methodologies, including functional, integration, system, regression, and user acceptance testing. Skilled in collaborating with development teams and business analysts to analyze test scenarios, ensuring accurate and complete test requirements.

Expertise in Health Care Application Testing: Extensive experience in case management and Medicaid eligibility testing for programs like MAGI, Non-MAGI, Special Assistance, Foster Care, Refugee Cases, SNAP, FNS, and CHIP, ensuring compliance with state and federal regulations. Validated forced eligibility cases, Managed Care Override, recertifications, and Retro-Medicaid cases in NCFAST.

Comprehensive Testing Experience: Hands-on expertise in testing client/server, ETL, SOAP, and web applications using both manual and automated testing tools like Selenium, Quality Center, and QTP.

Database & API Testing: Proficient in writing and executing SQL queries to verify eligibility determinations, claims processing, and financial transactions. Skilled in REST/SOAP API testing using Postman, SOAP UI, and SQL-based validations to ensure seamless data exchange between eligibility systems and third-party agencies like SSA, IRS and MMIS.

Automation & Framework Development: Skilled in framework development, implementing Hybrid and Data-Driven frameworks for efficient test execution

Agile & Waterfall Methodologies: Extensive experience working in both Agile (Scrum) and Waterfall environments for Medicaid, SNAP, TANF, and Integrated Eligibility Systems.

Cross-Browser & Performance Testing: Experienced in testing web applications across multiple browsers (Chrome, Firefox, Edge, Safari) and devices to ensure compatibility and responsiveness.

Defect Management & Reporting: Extensive experience in tracking, managing, and reporting software defects throughout the testing lifecycle. Proficient in using JIRA, HP ALM, Azure DevOps and Bugzilla for logging, prioritizing, and monitoring defects.

TECHNICAL SKILLS

Testing Methodologies: Manual Testing, Automation Testing, Functional, Integration, System, Regression, UAT

Eligibility Systems: Medicaid (MAGI and NON-MAGI), SNAP, FNS, Integrated Eligibility Systems (IES), Income Eligibility Group (IEG)

Healthcare & Financial Systems: Claims Processing, MMIS, ESDC, NCFAST

Automation Tools: Selenium WebDriver, QTP/UFT, TestNG, Cucumber, JUnit

Test Management & Defect Tracking: JIRA, Azure DevOps, Quality Center, Test Director, HPALM

API & Web Services Testing: SOAPUI, Postman, RESTful and SOAP API Testing

Database & SQL: Writing complex queries, Joins, Functions, Triggers, Data Validation

Scripting & Programming: Java, JavaScript basics, Manual Test Case Writing, Test Execution

Agile & SDLC Methodologies: Agile (Scrum, Kanban), Waterfall, CI/CD Processes

Version Control & CI/CD: GitHub, Git, CVS, Jenkins, Azure DevOps

Cross-Browser & Compatibility Testing: Chrome, Firefox, Safari

Performance & Security Testing: Basic Security Testing, OWASP Awareness

Test Strategy & Documentation: Test Plans, Test Cases, Test Scripts, Bug Reports

EDUCATION

Bachelor of Technology - Computer Science Engineering – 2010, JNTU, Hyderabad, India

WORK EXPERIENCE

E-Systems Inc, Quality Assurance Analyst Apr 2023 - June 2024

Employment and Social Development Canada ( ESDC) - Old Age Security Benefits Project

Eligibility & Benefits Testing: Validated OAS eligibility determination, ensuring compliance with Canadian federal regulations for seniors' benefits. Tested scenarios including automatic enrollment, income-tested benefits (GIS – Guaranteed Income Supplement), and pension recovery provisions. Conducted data integrity testing for IEG application calculations, ensuring that income, assets, and household information were processed accurately in compliance with state and federal Medicaid regulations.

System & Integration Testing: Conducted functional, regression, and data integrity testing across ESDC’s eligibility systems. Ensured seamless integration with related programs such as Canada Pension Plan (CPP) and GIS.

Data Exchange & Interface Testing: Verified data flow between ESDC, CRA (Canada Revenue Agency), and Service Canada, ensuring accurate pension calculations and payment processing.

User Acceptance & Accessibility Testing: Worked with business analysts and stakeholders to validate usability, accessibility, and compliance with Canadian federal IT standards.

Defect Management & Reporting: Tracked, prioritized, and reported defects in Azure DevOps, ensuring timely resolutions for eligibility and payment discrepancies.

Test Case Development & Execution: Designed, documented, and executed test cases in Azure DevOps, covering Eligibility & Entitlement Rules and Financial Scenarios.

Functional & Regression Testing: Conducted manual functional testing to validate application behavior, performed smoke and sanity testing for new builds, and executed regression testing to ensure system stability.

Database & Backend Testing: Wrote and executed SQL queries for data validation and backend testing in Oracle databases.

API Testing: Utilized Postman to verify the functionality and performance of RESTful services.

Curam Application Testing: Extensively tested both External and Internal Portals of the Curam application to validate business logic and user flows.

Test Environment Management: Ensured test environments were properly configured, stable, and available, including setting up test data, databases, and user roles.

Collaboration & Reporting: Worked closely with developers and business analysts to provide feedback, enhance test coverage, and improve application quality.

P9 Cloud Systems Inc., Senior QA Specialist Jun 2018 - Mar 2023

North Carolina Families Accessing Services through Technology ( NC-FAST/ DHHS) - Medicaid/Health Care Projects

Requirement Analysis & Test Planning: Gathered business, functional, and design requirements, ensuring alignment with Medicaid and Healthcare projects. Designed test plans, test cases, and test scripts based on functional requirements for different application modules. Maintained the Requirements Traceability Matrix (RTM) to ensure complete test coverage.

Test Case Execution & Defect Management: Created and executed manual and automated test cases for functional, regression, integration, and end-to-end testing. Used JIRA for defect tracking and collaborated closely with developers and business analysts to resolve issues. Performed data-driven testing, validating multiple test scenarios with varying data sets.

IBM Curam Testing: Conducted functional and regression testing on Curam (External & Internal Portals), ensuring compliance with business rules. Experienced in testing IBM Curam applications for social program eligibility, including Medicaid, SNAP, FNS and Foster Care. Validated the eligibility rules engine, ensuring that eligibility determinations adhered to state and federal guidelines for multiple public assistance programs. Developed and executed test cases for forced eligibility cases, re-certifications, and retroactive eligibility scenarios to ensure IEG calculations were correctly applied in these specific cases

Eligibility & Benefits Testing: Validated eligibility determination for primary Medicaid, prepaid health care, SNAP, FNS and Foster care programs. Verified the application of eligibility rules and confirmed correct calculations based on income, household size, and special circumstances such as pregnancy, disability, and child care needs. Tested Benefit History Tab Eligibility segments and Managed Care Preference Evidence

System Integration & Interface Testing: Conducted interface testing to ensure seamless data exchange between NC FAST, IBM Curam, MMIS, and external federal and state systems such as IRS, SSA, and other eligibility verification databases.

Defect Tracking & Reporting: Utilized JIRA, HP ALM, and AzureDevOps for defect management, tracking issues related to eligibility processing, data integrity, and system performance. Collaborated with development teams to ensure timely resolution of defects and conducted regression testing after fixes.

Reports & Documentation: Prepared and delivered comprehensive test reports and defect documentation. Provided feedback to stakeholders regarding potential system enhancements, process improvements, and compliance with state/federal policies.

Web Services & API Testing: Performed Web Services testing using SOAP UI, validating XML request/response data. Conducted ESB testing for EPass applications, Special Assistance, Medical Assistance Cases, FNS, MAGI and NCHC programs. Performed cross-browser compatibility testing across various browsers and devices.

System & Database Validation: Used WinSCP for system and batch log verification. Performed SQL-based database testing in Oracle RDBMS, validating backend data integrity.

Agile & Collaboration: Actively participated in Sprint Planning, Retrospectives, Reviews, and Daily Scrum Meetings. Coordinated with cross-functional teams to ensure seamless project execution and timely defect resolution. Provided UAT support, validated production defects, and assisted in test environment setup.

Documentation & Reporting: Utilized SharePoint for version control and document management. Provided daily status reports to the QA Manager, ensuring test progress and defect tracking were effectively communicated.

AT&T, Quality Assurance Specialist Apr 2016 - Jun 2018

Manual Testing: Conducted manual testing for customer enrollment data validation, ensuring accuracy and integrity of customer information. Verified data mapping (name, address, contact info, service plans) across systems (billing, CRM). Tested scenarios such as new enrollments, upgrades, plan changes, and cancellations, ensuring correct data processing. Performed regression testing to confirm system changes did not disrupt functionality or cause data discrepancies

Automation Testing: Developed and executed automated test scripts using Selenium and Cucumber for customer enrollment workflows, enhancing test efficiency. Automated data validation to ensure accurate processing of customer data across web, call center, and back-end systems. Implemented data-driven testing for end-to-end data accuracy and used JUnit/TestNG for improved test execution and error detection.

Data Integrity & Validation: Validated customer data integrity across systems, ensuring consistency in databases, third-party systems, and front-end applications. Collaborated with analysts and developers to create test cases for valid/invalid data, ensuring correct handling of exceptions. Reviewed customer data reports to ensure accuracy and proper system behavior during enrollment.

Defect Management & Reporting: Utilized JIRA for defect tracking, logging issues related to data discrepancies, enrollment failures, and system integrations. Worked with development teams to prioritize defects, conduct root cause analysis, and ensure timely resolution of critical issues. Generated test reports and metrics to provide detailed feedback on test coverage, defect trends, and project progress to stakeholders.

Collaboration & Communication: Collaborated with cross-functional teams, including business analysts, product owners, and developers, to ensure alignment of testing activities with business requirements and project goals. Provided regular updates to project stakeholders on testing progress, issues, and risks.

Acetrix Inc, Junior Quality Assurance Tester Jun 2010 - Dec 2012

Automated Testing & Lifecycle Management: Managed the end-to-end lifecycle of automated testing projects for software and large database applications. Utilized QTP (including Object Spy), Quality Center (QC), and various scripting/monitoring tools for test execution and defect tracking.

Collaboration & Stakeholder Communication: Maintained strong working relationships with developers, ensuring seamless communication between technical and non-technical stakeholders. Clarified ambiguous requirements and applied a “test-to-break” approach to enhance test plan effectiveness.

Performance & Recognition: Promoted within two months of hire (significantly ahead of ACETRIX’s standard six-month timeline) due to exceptional test planning and defect detection skills. Contributed to high-reliability technology releases, ensuring industry-leading sales rankings, market share, and customer satisfaction.

Defect Prevention & Cost Savings: Identified a critical software flaw in a major product release (2011), preventing $50K in potential product-replacement costs. Ensured rigorous testing standards, minimizing defects and improving product stability and market performance.

Process Improvement & Documentation: Enhanced QA testing documentation, improving process repeatability, efficiency, and standardization. Developed best practices that reduced time and resource consumption, optimizing testing efforts across multiple releases.

Contact this candidate