Customer Service Data Entry

Long Beach, CA ***** (*** )***- **** ************@*****.***

DORIS E. PALACIOS AGUILAR

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. PROFESSIONAL

SUMMARY

Database Maintenance Paperwork Processing

Data Entry Customer Service

Work Order Management Team Work Scheduling

Updating logs

SKILLS

DISPATCHER 04/2019 to Current

J&D Cargo Services, Inc, Long Beach, CA

CAREGIVER 06/2017 to 04/2019

Lifesteps Foundation, Long Beach, CA

WORK HISTORY

● Updated and maintained databases to track shipments and inventory. Enhanced customer satisfaction through proactive communication regarding shipment status and addressing concerns promptly.

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● Received new orders, prepared documentation, and assigned personnel.

● Monitored and tracked status of shipments in transit to confirm on-time delivery. Established positive working relationships with both internal team members as well as external partners, fostering a collaborative work environment.

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● Coordinated with drivers to facilitate efficient delivery routes and timely deliveries. Facilitated communications between customers and field personnel to answer questions or resolve concerns.

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● Answered phone calls and responded to customer emails.

● Scheduled deliveries and pickups according to customer needs.

● Utilized customer feedback to improve customer service.

● Managed customer accounts and invoicing.

● Checked that each scheduled route was appropriately covered by delivery drivers.

● Skilled at working independently and collaboratively in a team environment.

● Passionate about learning and committed to continual improvement.

● Excellent communication skills, both verbal and written.

● Strengthened communication skills through regular interactions with others.

● Provided safe mobility support to help patients move around personal and public spaces Recognized and reported abnormalities or changes in patients' health status to case manager.

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● Completed regular check-ins and progress report for each client.

● Assisted clients with daily living needs to maintain self-esteem and general wellness. RECEPTIONIST 11/2014 to 02/2017

Law Offices Of Jon M. Woods, Cypress, CA

SALES ASSOCIATE/FRONT END CASHIER 03/2011 to 09/2014 Mommy's Nutritional Center, Various Locations

● Assisted with daily living activities, running errands, and household chores. Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.

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● Provided compassionate and patient-focused care to cultivate well-being. Contributed to a positive atmosphere for patients by using effective communication and active listening skills.

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● Assisted clients with activities of daily living, promoting independence and quality of life. Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.

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Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.

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Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.

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Provided administrative support to staff members by handling correspondence and filing documents

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Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.

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● Answered phone promptly and directed incoming calls to correct offices.

● Responded to inquiries from callers seeking information.

● Answered central telephone system and directed calls accordingly. Facilitated clear communication between staff members by distributing memos and announcements in a timely manner.

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Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

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● Confirmed appointments, communicated with clients, and updated client records.

● Kept reception area clean and neat to give visitors positive first impression.

● Provided clerical support to company employees by copying, faxing, and filing documents. Sorted, received, and distributed mail correspondence between departments and personnel.

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Mentored new employees on cashier duties and best practices, improving overall staff performance.

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Contributed to store success by maintaining high standards of cleanliness throughout the facility.

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Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.

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Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.

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● Greeted customers entering store and responded promptly to customer needs.

● Restocked and organized merchandise in front lanes.

● Stocked, tagged and displayed merchandise as required.

● Assisted customers with returns, refunds and resolving transaction issues.

● Managed inventory.

Millikan High School, Long Beach, CA

High School Diploma, 06/2009

EDUCATION

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