Customer Service Front Desk
Resume:
DANA HOOVER
Columbia, SC *****
***********@*****.***
Professional Summary
Dedicated and detail-oriented Front Desk Receptionist with over 3 years of experience in managing customer service, office operations, and administrative tasks. Skilled in handling phone calls, scheduling appointments, managing invoices, and maintaining accurate records. Adept at creating reports, processing payments, and ensuring smooth daily operations in high-traffic environments. Proven ability to provide exceptional support in various sectors including education, healthcare, and finance. Strong communicator with a track record of efficiently managing multiple tasks while maintaining a high standard of customer service.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Front Desk Receptionist
Need it Moved, LLC-Columbia, SC
November 2022 to Present
• Handles Penske reservations, phone calls, quotes and weekly reports
• Answer phone
• Schedule and price moves
• Create Bills of Lading and Bill of Services
• Sends invoice
• Handles storage contract, inventory and monthly payments
• Responds to emails
• Make various spread sheets & documents
• Get crews paperwork for week ready
• Close out jobs for payroll each week
• Record hours
Substitute Teacher – Part Time
Lexington School District 2 & 5 - ESS-Columbus, OH August 2021 to Present
• Followed lesson plans provided by teacher
• Managed classroom and encouraged student participation
• Supervised students in and out of classroom, including halls, playground, and cafeteria
• Maintained a positive learning environment and minimized distractions Office Clerk
Coleman American-Columbia, SC
February 2022 to August 2022
• Answered phone calls and redirected as necessary
• Assisted with client billing issues
• Posted open positions on job hiring platforms
• Reviewed resumes and scheduled interviews
• Onboarded new employees and communicated with headquarters Administrative Assistant
Rapha Residential Care-Gaston, SC
December 2021 to February 2022
• Answered phone, transferred to appropriate parties, and took down messages as needed
• Completed state specific training and all Rapha required training
• Performed clerical and administrative duties including filling, copying, and scanning
• Communicated with residents, families, visitors, management, owners, outside vendors, and staff Loan Officer
North American Title Loans-Columbia, SC
October 2019 to October 2021
• Originated, reviewed, processed, closed, and administered customer loan proposals
• Reviewed and edited loan agreements to promote efficiency and accuracy
• Recommended loan approvals and denials based on customer loan application reviews
• Complied with regulatory requirements, including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act
• Coordinated daily cash reconciliation in high-volume location
• Executed customer transactions, including deposits, withdrawals, money orders, and checks
• Handled various accounting transactions
• Collected member loan payments
• Created member account profiles on organization's online banking program
• Closed average of 10 loans/month
Cashier
Walmart Supercenter
March 2018 to September 2019
• Helped customers find specific products, answered questions, and offered advice
• Read weekly sales inserts and tracked changing prices to remain up to date on store promotions
• Maintained high productivity by efficiently processing cash, credit, debit, and voucher program payments for customers
• Completed daily recovery tasks to keep areas clean and neat for maximum efficiency
• Served needs of as many as 200 patrons per shift, including collecting payments, tracking rewards, and handling customer service issues
• Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
• Reviewed and resolved differences between accounting information and cash drawer Caregiver
Caregivers on Demand
November 2013 to March 2018
• Completed general housekeeping work to help clients, including preparing healthy meals and keeping personal areas neat
• Assisted disabled individuals to foster independence while still closely monitoring safety
• Ambulated patients in personal spaces, across facilities, and in public locations with supportive care and attention to personal requirements
• Monitored vital signs and medication use, documenting variances and concerning responses
• Helped clients handle all personal needs, from simple cleaning and daily exercise to bathing and personal grooming
• Coordinated and administered medications and organized healthcare appointments to maintain optimal client health
• Assisted families in planning for meals and shopping for ingredients to meet nutritional plans
• Provided basic care for elderly patients, including scheduling appointments and managing finances and legal matters
• Assisted patients with grooming
• Assisted clients with daily living needs, to include maintaining self-esteem and general wellness Education
High School Diploma
Airport High School - West Columbia, SC
August 1999 to May 2003
Skills
• Microsoft Excel
• Cash handling
• Payroll
• Bookkeeping
• General ledger accounting
• Cash register
• Office management
• Teaching
• Analysis skills
• Adobe Acrobat
• Interviewing
• Front desk
• QuickBooks
• Google Docs
• Order entry
• SOX
• Organizational skills
• Human resources
• Restaurant experience
• Filing
• Customer support
• Accounts payable
• Data entry
• Transportation management systems
• Sales
• Microsoft Office
• POS
• GAAP
• Telemarketing
• Communication skills
• Clerical experience
• Administrative experience
• Debits & credits
• Customer service
• Relationship management
• Banking
• Accounting
• Hospitality
• Time management
• Retail sales
• Computer skills
• Microsoft Word
Certifications and Licenses
Driver's License
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