Customer Service Data Entry

Leticia Gonzalez

**** * **** **

Anaheim CA *****

SUMMERY

Strong Customer Service Skills, Proficient using windows OS, Microsoft Office Suite, (Word, Excel, Outlook), General filing, Logistics, mailing, windows OS, routing for Nordstrom, TJ Maxx, Bloomingdales, Saks, Century 21, DXL, Forever 21, Neiman Marcus etc. EDI processing UCC labels, ASN and Invoicing. Experience on using systems such as AIMS, Manhattan, EDI Central, Ship Station, and Shopify, Stitch Fix, USPS etc.

Work Experience

Pixior Commerce CA from 9/22/17 to present

In charge of many customer's orders from receiving and shipping. Insure the orders are pick, pack on timely manner and shipped. I create shipping labels, schedule and route orders with different carriers online and/or by phone, meeting all orders deadlines and due dates. Shipping and inventory reports are created using warehouse management systems if customer required it. Keeping the customer updated on orders status and providing answer to they’re questions, and needs is my priority. Customers have live updates for all orders via google doc and access to communicate via email and phone.

Knowledge on QuickBooks .

West Coast Distribution Vernon Ca January,2012 to September 2017

In charge of all customer's orders from receiving and warehousing inventory, receiving inventory in the system, picking packing and shipping outbound orders, creating shipping labels and hand tags, scheduling and routing orders with different carriers online and/or by phone, meeting all orders deadlines and due dates, crate shipping and inventory reports using warehouse management systems (Footprint WMS, Manhattan WMS, Full Circle WMS).

Alpha properties Los Angeles CA February,2009 to January 2012

Work with general office manager to check applications for approval on candidates applying for property rental contracts, background and credit history verifications, checking references and employment, filing and sorting tenant file, taking service or repair requests by current tenants and scheduling repairs by in-house handy men or ordering service from outsourced contractors as needed, general office duties, answering calls and general data entry.

Express Postal International service Torrance CA June 2005 to December 2008

Data Entry,

Entering mailing information into a database to create mailing labels for outgoing mail from customers, label, catalog and sort letters and packages for carrier pickups.

Computer Proficiency

Word

Excel

Systems, AIMS, Manhattan, Full Circle,

Ship Station, Rerun Logic, Stitch fix, Shopify, USPS, EDI Central etc.

Languages

Spanish

English

Personal Interests

Fast learner always improving and looking for new challenges

Looking for management position

New opportunities

Education

Manual Arts School Los Angeles CA

GED plus high school diploma.

Working on improving

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