Administrative Assistant Executive

CHRISTINE FOWLER

Alpharetta, GA 770-***-**** ****************@*****.***

E D U C A T I O N

Master of Business Administration UNIVERSITY OF PHOENIX Atlanta, GA 2013 Bachelor of Science in Psychology UNIVERSITY OF PHOENIX Atlanta, GA 2011 Project Management Certification In-Progress 2025

T E C H N O L O G Y & E X P E R I E N C E

Operations Management

Quality Assurance Management

Operation Sales Support

Coaching & Development

Business Ops Reports

Customer Relationship (CRM)

SOP/Training Manual Creation

Executive Council Board Support

Agile Project Leadership

Power Point

Client Engagement

Report Builder/BI Partner

Change Management

Strategic Leadership

Microsoft Applications

P R O F E S S I O N A L E X P E R I E N C E

DELTA DENTAL JULY 2022 – CURRENT

QUALITY ASSURANCE MANAGER

Future-Proofing QA Department to optimize cross-functional relationships customer-centric collaboration.

Established a sustainable QA foundation and business partnership with a 98% satisfaction rating according to internal surveys of leadership.

Change Management Analysis to identify problem-solving solutions for daily business needs, to include action plans.

Conduct GAP analysis, Process Improvement, Team Empowerment, and create Capacity for Leadership Development.

Build and maintain stakeholder engagement to ensure alignment with visionary leadership plans for QA goals.

Catalyst for change, utilizing data visualization, business intelligence, trend analysis, data modeling, and performance analytics to improve our ROI by reduced risks of errors varied by team, some 68%-92% improvement.

Collaborate with functional and enterprise leaders to identify process transformation initiatives that align with quality objectives and support overall organizational success.

Develop quality activities used in new company standard, supporting quality professionals through change.

Collaborate with stakeholders to define and measure key quality indicators, identify areas for improvement, & strategies for implementing process improvement to improve customer satisfaction & processes.

Communicate clear objectives and foster development for leaders to understand effective coaching and forecasting of QA.

Lead Change by communicating all expectations, hold meetings and measure progress.

Streamlined reporting processes to minimize waste.

Structured Performance Metrics in QA to always deliver Key Performance Indicators through operational efficiency.

Employee coaching plans led to revenue growth, reduced turnover, and higher performance results to bend cost curve. SR. EXECUTIVE ASSISTANT TO CHIEF VP OF OPERATIONS & QUALITY APRIL 2021 – JULY 2022 SR. EXECUTIVE ASSISTANT TO SVP OF GRIEVANCE & APPEALS / CLAIMS

Support multiple VPs with heavy calendar management, travel, expenses, and manage meeting content

Keep VPs on target with upcoming due dates for CEO & COO reports, set reminders for VPs and directors, compose reports for SVP review

Work closely with Directors & other Executive Assistants to align goals and ensure VPs needs are met

Manage department meetings and meeting space as needed, coordinate conference calls and record action items

Manage Distribution Lists as well as Organizational Charts

Manage Timecards, Paid Time Off Approvals for Directors, and VPs

Lead projects for reports to be presented to the CEO and Board Members that reflect our growth and opportunities in services provided that also influence the types of services found to be most common for insurance coverage for upcoming years

Point of contact for all direct reports of VPs

VOLKSWAGEN OF AMERICA JULY 2016 – DEC 2020

EXECUTIVE ASSISTANT TO SVP OF SOUTHEAST REGION OPERATIONS & FINANCE

Support Region SVP with daily calendar scheduling, coordinate travel, manage region meetings and meeting space, coordinate conference calls and meeting minutes, manage board council meetings, daily and weekly reports, liaison with Christine Fowler Resume, Page 2

financial officer for team and serve as main point of contact to VP’s calendar. Work with VP on daily and weekly deadlines to help where needed. Complete managerial duties as needed for VP regarding expense review and approval, time off requests, and travel approval requests.

Support Sales department director, distribution manager, marketing manager, and network manager as needed for 149 Dealers. Manage all Region Auto Show Project Management, transportation of vehicles, coordinate with vendors and manage auto show updates with marketing, sales, national, field, and distribution teams. IFM EFECTOR NOV 2012 – APRIL 2016

Executive Assistant/Marketing/Sales Negotiations

Provided direct support for Southeast Region Branch Manager (and 3 other Branch Managers for 10-month special project), managed calendars, travel, expense reports, meeting preparation with contracted pricing and power point decks.

Client relationship builder, find new business, run analytics, and buy history, cross-selling, and strategic contract negotiations, create price point packages leading to contracts, resulting in increased sales by over $4M.

Maintain relationships with key decision makers and work closely with logistics to ensure proper inventory of contract agreements.

Support Engineering Team of 80 while exercising independent judgment in meeting preparation, parts and orders, travel arrangements for meetings, trade shows, audits, create custom price contracts for portfolios for clients to increase business by 52% in 2 years through up/cross-selling techniques.

Office Manager for all guests, office access, vendors, invoices, meetings, transportation, office, and marketing supplies. FRONTLINE SELLING JUNE 2012 – OCT 2012

Sales Lead Generation Assistant (Demand Creation Executive)

Developed strong leads for sales representatives through web research and outgoing calls. Once contact was made, appointment was created to speak with sales representative and bonuses were established off how many appointments were set.

UNIVERSITY OF PHOENIX (PROMOTED FROM ANALYST TO MANAGER IN 9 MONTHS) AUG 2008 – APRIL 2012 Operations Manager / Quality Assurance Manager / Analyst

Operation Manager Responsibilities included discussing needs of Senior Region VP’s, Directors, and Managers and to influence them by explaining the benefits of my team and our abilities. Thus, creating project management opportunities to clean data to allow proper sales to occur and raising profits over 62%. Worked closely with Business Intelligence team, then trained and developed team in Atlanta of 12 to master the allocation process along with all policies and procedures. Wrote SOPs for entire department to follow. Managerial responsibilities included accountability for all Leadership functions including performance evaluations, coaching to performance, promotions, transfers, and setting SMART goals that were tracked and accomplished successfully. Created an open-door policy and worked diligently on the team atmosphere building a strong rapport, high level of respect and appreciating every level of diversity as we collaborated in team meetings.

Quality Assurance Manager (6 months simultaneously while managing operations) team in Orlando, FL of 5 that I also managed and wrote the SOPs for. Started department from ground up to review the work of the operation teams in each region. Reviewed performance with their managers, reviewed my team’s quality checks, findings and made final decision for corrective actions needed. Provided updates for new policies or procedures of the company and ensured everyone within the operations teams complied with all policies.

Analyst (9 months) responsibilities included running reports daily and weekly to provide analytical data mining to occur. Seeking ideal opportunities to increase sales and profits within company by grabbing leads and data and then to align them to create the best ROI. Role initially included managing the State of Florida and Puerto Rico. My team’s examples proved to be such a benefit, we expanded domestically. Within 9 months I was promoted to management and headed a team of 12 in Atlanta to take over Global support of a higher demand. V O L U N T E E R E X P E R I E N C E

COACHING/MENTORING MAR 2012 - CURRENT

BRIGHTEN A DAY NOV 2022 – CURRENT

ST. JUDE OCT 2016 - CURRENT

NORTHPOINT COMMUNITY CHURCH AUG 2011 – AUG 2014

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