Business Process Sap Sd

SAP SD

Name: Maharani Ammarnath

Professional Summary

Overall 10+ Years of experience as SAP SD OTC S4 HANA Lead Consultant

Involved in Five Support projects and Two S4 HANA Implementation Projects. SAP SD Functional Skills

SAP S/4HANA Functional Leadership & Business Process Implementation

SAP Functional Lead – S/4HANA SD: Expertise in end-to-end business process implementation, requirement analysis, data migration, troubleshooting, quality reviews, user training, and incident management, following the SAP S/4HANA Activate methodology.

SAP SD Configuration: Configured enterprise structure, sales order processing, pricing, billing, and logistics execution, ensuring seamless integration with business processes. Order-to-Cash (OTC) & Business Process Expertise

Quote-to-Cash (QTC) Process: Designed and optimized end-to-end QTC workflows, including pricing, quoting, order management, Delivery and Billing.

OTC Business Processes: Extensive experience in Order-to-Cash (OTC), Transfer of Requirements (TOR), Available-to-Promise (ATP) and Advance Available-to-Promise(aATP), Billing Plans, and Drop Shipment scenarios.

SAP Integration Knowledge: Strong understanding of SAP cross-functional integration with FI,MM, WM and LE.

Pre-Sales & Business Process Execution: Expertise in inquiries, quotations, probability configuration, and pre- sales documentation management to streamline business workflows. Master Data Management & Customization

Business Partner & Master Data Management: Configured and managed Business Partners (BP), including Customers, Dealers, Retailers, CVI, Materials, Customer-Material Info Records (CMIR), and Condition Masters

& Field Controls.

Custom Configurations: Configured Sales Order document types, Item Categories, Schedule Line Categories, Delivery Types, Billing Types, and Purchase Requisition (PR) Procure to Pay (P2P) Types to meet business- specific requirements.

Pricing, Special Business Processes & STO Management

Pricing Configuration: Expertise in Condition Technique, including condition types, condition tables, access sequences, pricing procedures, VOFM pricing routines, condition updates, and exclusions.

Special Business Processes: Experience in Cash Sales, Rush Orders, Free of Charge Deliveries, Scheduling Agreements, Contracts, Consignment Processes, and BOQ Orders.

Stock Transport Orders (STO): Hands-on experience with Intra- and Intercompany STOs, managing intercompany sales and transfers efficiently.

Technical Proficiency & Development Enhancements

ABAP Development & Enhancements: Experience in ABAP report development, BAPIs, BADIs, enhancements, and user exits for customized business solutions.

Advanced SAP Functional & Automation Expertise

Product Availability & Allocation: Expertise in Advanced Available-to-Promise (aATP), Integration, Middleware,

& Interface Management

Middleware & Communication Tools: Experience in ALE IDOCs. Documentation, Training & Deployment

Functional Specification Development: Created specifications for Z-Reports, Smart Forms, Z-Screen Developments, Z-Tables with Validations, and Query Reports to support custom SAP enhancements.

User Training & Knowledge Transfer: Developed training materials, conducted business user training sessions, and provided end-user support for SAP SD, OTC, and Service Management processes.

SAP Deployment & Support: Led post-go-live support, performance tuning, and system stabilization to ensure seamless production deployment and user adoption

Pricing & Condition Techniques, BRF+ for Billing & Output Management

Requirement Analysis & Solution Design: Gather business requirements for configurable products, design SAP VC models, and ensure accurate setup to meet business and customer needs.

Implementation & Support: Configure characteristics, classes, dependencies, and pricing rules, ensuring seamless SAP VC integration with SD, PP, and MM. Provide ongoing support, troubleshooting issues in sales orders, BOMs, and configuration models.

SAP LE-TRA & LE-WM Configuration: Configured Transportation Management (LE-TRA) for route determination, shipment costing, and Warehouse Management (LE-WM) for inbound/outbound logistics, picking, and packing.

Logistics Execution & Freight Management: Managed inbound/outbound logistics, including goods receipt, putaway, picking, packing, and shipment execution. Configured freight cost calculation, carrier selection, and transportation settlement.

SAP Data Migration: Managed end-to-end data migration processes using tools like BDC, LSMW, and IDocs to ensure seamless data transfer and integrity during system upgrades or migrations.

Change Request & Incident Management: Handled Change Requests (CR) and Incident Management through ServiceNow and Remedy, ensuring timely resolution of issues and smooth application of system enhancements. Client Exposure and Delivery of Duties

Client: Mckinsey & Company, NY Jan 2024 – Till Date Role: SD S4 HANA Consultant.

Responsibilities:

Project Management & Stakeholder Coordination: Led cross-functional teams to manage projects, enhancements, and production issues. Collaborated with business teams to obtain approvals for data mapping, pre-load, and post- load validations.

Business & Functional Analysis: Developed business requirement documents and functional understanding documents, ensuring alignment with business stakeholders. Conducted solution walkthroughs with core and super users to validate requirements.

SAP VC Support & Issue Resolution: Provide ongoing support for SAP Variant Configuration (VC), troubleshooting issues in sales orders, BOMs, pricing, and dependencies to ensure accurate product configuration and order processing.

SAP S/4 HANA Migration & Impact Analysis: Designed a pre-estimation tool for assessing SAP HANA migration impact, determining feasibility for brownfield vs. greenfield implementation.

SAP Application Support & Issue Resolution: Collaborated with SAP Application Support to troubleshoot and resolve unexpected SAP behaviors by raising SAP support tickets. Analyzed and resolved user-reported issues in ServiceNow (SNOW) per SLA-defined priorities (P1/P2).

Batch Job Management & Performance Optimization: Monitored and optimized batch jobs, resolving job failures due to long execution times and data loads. Implemented variant splits to enhance efficiency and reduce system load.

Documentation & Reporting: Created functional and technical specification documents for change requests and uploaded them to DMS for review. Prepared Root Cause Analysis (RCA) reports for critical (P1/P2) issues. Generated weekly, monthly, and quarterly review presentations for stakeholders.

System Enhancements & Transport Management: Promoted Transport Requests (TRs) from development to quality and production environments, ensuring compliance with Business UAT & Global Change Management policies.

SAP SD & Cross-Module Integration: Strong understanding of SAP SD integration with MM, EWM, and FICO, ensuring seamless process execution. Automated business processes between SAP and external systems like Oracle.

Incident & Change Management: Managed routine tickets in ServiceNow (SNOW), analyzing and resolving incidents while ensuring alignment with client requirements. Handled deployment activities across different environments.

Effort Estimation & Change Management: Prepared and reviewed effort estimates for new change requests and enhancements, securing business approval for work orders (POs).

Stakeholder Reporting & Presentations: Created weekly, monthly, and quarterly review presentations on issues and change requests, presenting insights to stakeholders.

Critical Issue Resolution (P1 & P2): Investigated, analyzed, and resolved high-priority (P1 & P2) issues, focusing on interface upstream and downstream integrations.

Incident Management & SLA Compliance: Managed user-reported issues in ServiceNow (SNOW), ensuring resolution within SLA-defined criticality levels and preparing relevant user documentation.

Production Deployment & Change Control: Implemented business-requested changes, obtained User Acceptance Testing (UAT) approval, and managed Transport Request (TR) migrations using JIRA per Production release management plans.

Root Cause Analysis (RCA) & Documentation: Prepared Root Cause Analysis (RCA) reports for P1 & P2 incidents, ensuring continuous process improvements.

Incident Management & Troubleshooting: Analyzed and resolved system errors on SD, ensuring seamless business operations. Developed end-user documentation to improve issue prevention and understanding.

SLA-Based Issue Resolution: Managed user-reported issues based on SLA-defined criticality levels (P1 & P2), ensuring timely resolution and minimal business disruption.

Managing end-to-end sales order processing, including creation, modifications, and cancellations for B2B and B2C transactions to ensure smooth order fulfillment.

Supporting e-commerce and retail operations by integrating SAP SD with online marketplaces (Amazon, Shopify, eBay, Walmart) for efficient order processing and inventory synchronization.

Facilitating seamless Point-of-Sale (POS) system integration to ensure accurate order fulfillment, real-time stock updates, and smooth retail transactions.

Configuring and maintaining retail master data, including setting up new stores, sales offices, and distribution channels within SAP.

ServiceNow (SNOW) Ticketing & RCA Reporting: Utilized ServiceNow (SNOW) for incident tracking and resolution, while preparing Root Cause Analysis (RCA) reports for P1 & P2 incidents.

Change Request Implementation: Designed and deployed SAP SD enhancements based on business requirements, aligning system improvements with operational needs.

Batch Job Monitoring & IDoc Management: Monitored and optimized batch job execution, resolved failures, and ensured successful IDoc data transmission across integrated systems.

Interface & Workflow Automation: Managed external system interfaces, troubleshooting errors for smooth data exchange. Designed automated workflows to enhance approval process efficiency.

On-Call & Standby Support: Provided 24/7 support, ensuring system stability and prompt resolution of critical incidents.

Client: Boston Scientific July 2021 – Apr 2023

Role: SD S4 HANA Consultant

Responsibilities:

SAP S/4HANA Green-Field Implementation & Project Delivery: Led end-to-end SAP S/4HANA implementation using the Activate methodology, covering Discover, Prepare, Explore, Realize, Deploy, and Run phases to ensure a structured and successful deployment.

Business Process Demonstration/Workshops & Alignment: Worked closely with stakeholders to execute and demonstrate business processes, leveraging SAP’s pre-defined industry solutions to align with operational needs.

Business Partner (BP) & CVI Integration: Configured BP roles, BP groups, and Customer Account Groups, ensuring CVI integration for synchronized BP and customer numbering in the S/4HANA system.

Sales & Contract Configuration: Configured sales document types, item categories, and schedule line categories for Quote-to-Cash (QTC), Order-to-Cash (OTC), Third-Party (IPO), Make-to-Order (MTO), Stock Transfers, and Service Orders.

Pricing & Revenue Recognition: Configured flexible pricing procedures for different business processes to support scalability, efficiency, and compliance with revenue recognition policies.

Availability Check & ATP Optimization: Configured Advanced Available-to-Promise (aATP), ensuring accurate stock availability and optimized order fulfillment.

Sales Order Processing & Status Management and output determination: Configured status profiles and set up the Incompletion Log for sales and pre-sales processes, ensuring efficient tracking of pending transactions. Configured output determination for automated billing print processes.

Configured LE Process: Designed and implemented shipment and shipment cost document types, enabling forward agent billing settlement through service POs for accurate shipment cost management.

User Training & Process Documentation: Prepared user manuals, conducted training sessions for SD and LE module leads, and trained business users on cut-over activities for Customer, Material, Open Contracts, Open Orders, and Open Deliveries.

System Integration Testing (SIT) & UAT: Completed baseline and integrated testing, documented test results, and presented findings to the business steering committee. Led User Acceptance Testing (UAT) and secured stakeholder approval for go-live readiness.

Data Migration & Cut-Over Management: Utilized BDC migration tools for accurate data uploads. Managed cut- over activities, ensuring smooth data transition from QA to production.

Custom Developments & Enhancements: Prepared functional specification documents for Z-Developments, Z- Screens, Z-Reports, and Custom Forms, collaborating with development teams for optimized solutions.

SAP Fiori & UI5 Implementation: Designed, developed, and deployed Fiori applications to streamline SAP SD processes and reporting, enhancing user experience and operational efficiency. Client: Universal Telecommunication LTD, India Dec 2017 – July 2021 Role: SD Consultant

Responsibilities:

Business Requirement Gathering & Analysis: Collaborated with business stakeholders to gather, analyze, and document SAP SD requirements, ensuring alignment with organizational objectives.

Business Process Mapping & Solution Design: Mapped business requirements to SAP SD processes, recommending standard and optimized solutions to enhance operational efficiency.

SAP SD Configuration & Customization: Configured SAP SD settings, including sales order processing, pricing, billing, and shipping. Partnered with ABAP developers for custom enhancements, user exits, and report development.

Data Migration & Master Data Management: Assisted in data migration, ensuring accurate transfer of customer data, material master, pricing, and transactional records into SAP.

System Testing & Quality Assurance: Conducted unit testing, integration testing, and User Acceptance Testing

(UAT) to validate system functionality and compliance with business needs.

User Training & Knowledge Transfer: Developed training materials and conducted hands-on end-user training, enabling effective utilization of SAP SD functionalities.

Troubleshooting & Post-Go-Live Support: Provided day-to-day support, resolving SAP SD transaction issues, and ensuring system stability post-go-live.

SAP Module Integration: Worked cross-functionally with SAP MM, FI, and WM consultants to ensure seamless integration and data consistency across modules.

Documentation & Change Management: Created detailed functional and technical documentation for configurations, custom developments, and workflows. Supported change management activities, addressing user adoption challenges.

Stakeholder & Client Communication: Maintained regular communication with clients, providing status updates, managing expectations, and discussing project deliverables.

Continuous Improvement & Best Practices: Stayed updated on SAP SD new releases and industry best practices, identifying opportunities for system enhancements and process optimization. Client: TVS Motor Company Aug 2015 – Nov 2017

Role: SD Consultant

Responsibilities:

Incident & Change Request (CR) Management: Monitored and managed incidents and change requests (CRs) using Remedy, ensuring efficient resolution within SLA-defined timelines.

Troubleshooting & Technical Issue Resolution: Analyzed and resolved trouble tickets, ensuring minimal business disruption and adherence to SLA commitments.

Stakeholder Communication & Progress Review: Conducted weekly meetings with customers, providing work status updates, tracking progress, and addressing key concerns.

Functional Specification & Effort Estimation: Prepared functional specifications and estimated efforts for new change requests (CRs), ensuring comprehensive documentation and smooth execution.

Cross-Functional Debugging & Collaboration: Partnered with ABAP teams for debugging activities and coordinated with SAP SD and FI teams to address system integration challenges.

IDoc Monitoring & Data Reprocessing: Monitored, resolved, and reprocessed IDoc data with business approval, ensuring seamless transaction flow and system accuracy.

Inventory Management & Reconciliation: Participated in physical inventory counts across store locations, ensuring data accuracy and compliance with audit requirements.

Service Management: Managed incidents, service requests, problem management, and change requests, ensuring efficient system performance and business continuity.

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