Customer Service Relations
Resume:
Erick Garcia
Houston, TX *****
*****.********@*****.***
I am a new father of two who is passionate about taking care of my family. I have a lot of experience in customer service, but welcome the opportunity to take on new learning opportunities. I am fluent in both the English and Spanish languages and have strong skills in many different areas of the workplace. Authorized to work in the US for any employer
Work Experience
Manager
Luby's Fuddruckers Restaurant-Webster, TX
January 2017 to November 2024
Leading a staff of 10
• Assisting at all work stations
• Ensuring customer satisfaction
• Enforcing safety and cleanliness protocols during Covid-19 pandemic
• Order accuracy
• Customer relations
• Money handling
• Assist with scheduling requests; labor cost
• Helping with orders and inventory; any potential issues with food cost Training Manager
Panera Bread-Friendswood, TX
December 2015 to January 2018
• Opened and closed restaurant as a key holder
• Focus on customer satisfaction and order accuracy; both in restaurant and to-go
• Ran breakfast, lunch and dinner services with 1-2 other managers
• Supervise staff of 20-25
Training of employees (new and existing)
• Assembling healthy sandwiches/wraps and salads
• Barista
• Drive-thru
• Dining room attendance/mobile orders
• Food preparation
• Bakery
• Cashier
• E-learning
Management
• New-hire paperwork
• Worked with cleaning supplies daily, swept, mopped, re-organized to ensure clean, warm & friendly atmosphere
• Delegated tasks according to Panera Bread standards
• Attended manager/company meetings
• Received inventory; properly put away incoming merchandise/food, etc.
• In charge of counting down registers and safe at the end of each night; creating deposit
• Food Safety Manager daily paperwork
• Entered daily numbers into computer at the end of each day
• Assisted in handling scheduling requests
• Answered phone and dealt with customer satisfaction and/ or complaints with appropriate responses Kitchen Staff
Chili's Bar and Grill-Pearland, TX
October 2014 to December 2015
• Trained in multiple areas of kitchen, dishwasher, prep, dining, expo, etc
• Opened daily; worked multiple split shifts and closed every station if needed too
• Communication skills in a fast paced environment
• Improvising and multitasking when pressure is maximized
• Learned multiple recipients on all stations
Part-Time Seasonal Associate, Waitstaff/Hospitality Azteca Reception Hall-Houston, TX
September 2012 to January 2015
Full service Waiter
• Work a 6 table section attending to guests for all food and beverage needs
• Pick up trash from tables and maintain cleanliness of bathrooms as hall waiter
• Assure high level of satisfaction of guests by providing excellent service
• Assist other waiters as needed to ensure all guests are attended to
• Report any guest issues to lead waiter
• Assist with general clean-up at the end of events Data Entry Supervisor, Packer, Auto Parts Distributor/Warehouse World Trading-Sugar Land, TX
September 2012 to September 2014
• Supervise 10 data entry workers
• Enter part numbers into computer inventory system
• Check parts for any bad or defective pieces and sort accordingly, using bins and label system
• Pull parts with forklift for workers to input
• Operate stand up picker to pull orders
• Inspect product and packaging; prepare for shipment
• Answer questions and report any issues to manager Delivery driver/Meat inventory control/Market sales-Contract Staff Hibiscus Hill Plantation/Village Botanica, Inc-Waller, TX September 2011 to September 2012
Food preparation and Delivery
• Prepare market coolers and inventory sheet for approx. 20 farmer’s markets in the Houston and surrounding areas (Stock coolers for eggs, beef, lamb and pork, chicken and special orders)
• Hand inventory all meats returned to farm each week and prepare numbers to email supervisors
• Prepare coolers for special order deliveries using invoice as pull ticket
• Deliver special orders to customer's homes in the Houston and surrounding areas
• Pick up and delivered meats, vegetables and other goods to and from the two store locations in Houston
• Pick up meat and special orders from butcher in Bellville and take to farm/stores or customers Sales
• Set-up farmers market booth including tent, tables, and arranging literature and produce
• Answer customer questions and resolve customer issues
• Take customer’s special orders
• Explain the benefits of grass-fed and organic meats and produce to potential customers
• Finalize sales and bag goods
• Accept cash, credit and check payments
• Balance cash box at end of market, including paid outs and market fees Assistant Kitchen Manager/Cook, Restaurant/Hospitality Jake's Grill-Pearland, TX
February 2003 to April 2008
Sugar Land, TX, (Live Oak Grill), Pearland, TX (Jake's Grill) 5/2003-12/2004 & 2/2006-4/2008
Assistant Kitchen Manager/Cook, Restaurant/Hospitality Worked all stations of restaurant
• Includes gas/mesquite wood grill, fry station, salad station, flat grill, and hamburger station
• Prepared menu items daily using secret recipes from scratch
• Worked double shifts for lunch and evening rushes as cook
• Operated touch screen register as needed to take orders, make change, process payments and correct employee clock-ins
Inventory of all products and par for ordering including:
• Cleaning products, produce, paper goods, bulk items, meat, dairy, liquid and dry goods as needed Certified Food Safety Manager
• Handled any complaints and/or concerns with clients
• Managed staff of 5-10 kitchen employees to ensure low labor and control food waste, covered for kitchen manager as needed and during vacation
• Opened and Closed restaurant including setting up and breaking down stations
• Washed dishes and cleaned prep areas following all food safety guidelines Education
G.E.D
Seaborne Challenge Corps - Eagle Lake, TX
June 2001 to December 2001
Skills
• Bilingual (Spanish and English) (10+ years)
• Kitchen Management Experience
• Food Safety
• Warehouse Distribution Experience
• Produce Experience
• GibbsCAM CNC (2 years)
• Molding Press Operator (2 years)
• UPS shipping label software (1 year)
• Customer service (8 years)
• Restaurant Management
Contact this candidate