Technical Support Customer
Resume:
Chris Allen Tant
Topeka, KS 66609
Job Related Skills:
· 8+ years of experience in Technical and Customer Support.
· 8+ years of experience in Computer, Hardware, Network and Software.
· 8+ years of experience in troubleshooting, installation and configuration.
· Good communication and interpersonal skills.
Summary:
· Customer Relations Specialist/Technical Support Specialist.
· Detail-focused, highly motivated customer relations expert known for outstanding ability to assist clients through customer service and troubleshooting.
· Technically astute and known for taking advanced support calls, experienced in managing teams and cross department members.
· Superior prioritization and project management skills. Outstanding multi-tasker.
· Self-taught Computer Applications and Networking Specialist, to take apart and restore any computer system to working order within a very short amount of time.
· Not afraid to research a problem, if I don’t know the solution right away, can find it in short order.
· Learn quickly and thoroughly and in experience, there is not a problem I can’t solve in a timely manner. Technical/Clerical Skills:
Windows 7/8/10/11, Microsoft Office, Typing, 68 WPM, 10,000 KPH, Hardware/Software Experience, Data Entry, Alpha/Numeric, Telecommunications
Professional Experience:
Self-Employed, Oklahoma City, Ok January, 2020 - November, 2024 Caregiver
Responsibilities: Assisted a close friend with personal care, administering medication, and providing companionship along with basic housekeeping duties and general hygiene.
Apex System Staffing, Oklahoma City, Ok March, 2019 - June, 2019 Technical Support Representative
Responsibilities: Advanced technical support at Dell, Inc. for Boeing, Nasa, and subsidiary companies and contractors
NTT Data, formerly Dell, Inc, Oklahoma City, OK 2015 – 2017 Senoior Analyst
Responsibilities: Provided contracting and data management for United Health Care by authoring and executing contracts and adding all applicable products. I was also a Subject Matter Expert assisting other agents in solving various problems and dilemmas.
Freelance Technical Support, Oklahoma City, Ok 2011 - 2015 Responsibilities: Through various short term contacts provided system support, installation and technical issues resolutions.
Intuit, Tucson, AZ 2011 - 2011
Support Representative
Responsibilities: Support and troubleshoot customer issues while delivering Account Management solutions for leading brands. I assisted customers in software troubleshooting for TurboTax issues and instructed customers on how to utilize account management and steps for tax filing.
Alorica Inc., Topeka, KS 2009 - 2010
Customer Care Representative
Responsibilities: Providing customer support and tier 1 technical support for Sprint Cellular Solutions. My primary responsibilities included resolving various billing and sales issues and completing basic technical support for Sprint customers as well as routing those customers to various other departments for further assistance. Also a Subject Matter Expert assisting other agents with billing or technical issues.
Cross Country Automotive, Tucson, AZ 2005 - 2006
Customer Care Agent
Responsibilities: Providing customer assistance with roadside rescue services during emergency situations including emergency rescue services during hurricane Katrina.
Convergys Corps, Tucson, AZ 1999 - 2001
Customer Service Representative/Subject Matter Expert Responsibilities: Provided customer service for AT&T Long Distance and International customers including billing, account creation and management and handling advanced support escalation calls.
Peace Security, AZ, Inc., Tucson, AZ 1996 - 2001
Marketing Manager
Responsibilities: As Marketing Manager, I was responsible for all sales leads provided by my agents. I managed a room of thirty telemarketers setting appointments for our sales department to provide all our customers security needs.
Education:
University of Arizona – Tucson, AZ June 1996 to December 1997 Major – Computer Science – Some Coursework Completed
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