Twelve years of travel industry experience

Winston Toolsie

**** ****** ***** **. ***** Hills, CA 91709 562-***-**** ********@*****.*** www.linkedin.com/in/winston-toolsie-13a4712a

Professional Summary of Qualifications

Cadence Travel, February 2025 – May 2025 Contract Period

Group Air Specialist – Remote

Booking air, hotel, rail, car and other transportation reservations.

Providing price quotes for proposed itineraries.

Applying and promoting the acceptance of fares, rates, and suppliers that match clients’ travel program policies, negotiated contracts, and preferred Cadence suppliers.

Applying discount programs accordingly.

Managing airline group blocks and deviations on group blocks.

Running QC mini-itineraries and arrival/departure manifests.

Seeing group air processes through QC and final accounting stages.

Setting exemplary client relations standards by maintaining prompt response times and always communicating professionally and courteously.

Keeping abreast of airline rules, regulations and current affairs and communicating relevant changes accordingly.

Meeting service level goals related to phone and email etiquette, quality, and productivity.

Maintaining client profiles as necessary (including updates to reward program information).

Daily monitoring, sorting and working of GDS queues to maintain quality control.

Participating in team conference calls and meetings as scheduled.

Direct Travel, October 2024 – December 2024

Corporate Travel Advisor - Remote

• Expertly Orchestrating Comprehensive Business Travel: Skillfully managing end-to-end business travel arrangements encompassing flights, accommodations, ground transportation, and train bookings through proficiency in SABRE.

• First Point of Contact for Client Services: Serving as the primary interface for Small and Mid- Market customers, adeptly addressing incoming service inquiries and requests, showcasing exceptional responsiveness and problem-solving skills.

• Strategic Consultation and Upselling: Delivering insightful consultation during reservation interactions, adeptly incorporating suggestive selling techniques to enhance travel experiences, ensuring accuracy, efficiency, and customer satisfaction.

• Exemplary Customer Service and Goal Achievement: Demonstrating a commitment to excellence in customer service and excelling in achieving diverse performance metrics.

• Unwavering Policy Compliance and Deadline Adherence: Ensuring unwavering adherence to both client and Direct Travel company policies, coupled with consistently meeting strict deadlines and service level agreements, maintaining impeccable professionalism and reliability.

Maritz Travel, October 2023 – April 2024

Incentive Travel Provider for Edward Jones Wealth Management US and Canada

Corporate Travel Counselor - Remote

• Expertly Orchestrating Comprehensive Incentive Air Travel: Skillfully managing incentive travel arrangements encompassing flight bookings through proficiency in SABRE utilizing strict budget forecasts according origination and destination of specific incentive trips domestically and internationally.

• First Point of Contact for Air Client Services: Serving as the primary air interface for EDJ financial advisors, adeptly addressing incoming service inquiries and requests, showcasing exceptional responsiveness and problem-solving skills.

• Exemplary Customer Service and Goal Achievement: Demonstrating a commitment to excellence in customer service, consistently surpassing monthly performance benchmarks, and excelling in achieving diverse performance metrics.

• Unwavering Policy Compliance and Deadline Adherence: Ensuring unwavering adherence to both EDJ Financial advisors and Maritz company policies, coupled with consistently meeting strict deadlines and service level agreements, maintaining impeccable professionalism and reliability.

The Judge Group, July 2022 – August 2023 Contract Period

Contractor for American Express Global Business Travel

Corporate Travel Counselor- Remote

• Expertly Orchestrating Comprehensive Business Travel: Skillfully managing end-to-end business travel arrangements encompassing flights, accommodations, ground transportation, and train bookings through proficiency in SABRE.

• First Point of Contact for Client Services: Serving as the primary interface for customers, adeptly addressing incoming service inquiries and requests, showcasing exceptional responsiveness and problem-solving skills.

• Strategic Consultation and Upselling: Delivering insightful consultation during reservation interactions, adeptly incorporating suggestive selling techniques to enhance travel experiences, ensuring accuracy, efficiency, and customer satisfaction.

• Exemplary Customer Service and Goal Achievement: Demonstrating a commitment to excellence in customer service, consistently surpassing quarterly performance benchmarks, and excelling in achieving diverse performance metrics.

• Unwavering Policy Compliance and Deadline Adherence: Ensuring unwavering adherence to both client and AMEX GBT company policies, coupled with consistently meeting strict deadlines and service level agreements, maintaining impeccable professionalism and reliability.

USA Wellness Service, February 2014 – current

Managing Partner

• Transformed Auto Transport Brokerage into Thriving Business: Revitalized and transformed an auto transport brokerage inherited from a previous client, achieving remarkable growth from $100K in revenue in 2019 to a robust and prosperous operation.

• Pioneered Remote Sales and Research Ventures: Spearheaded the establishment of dynamic remote sales and research operations based in the Philippines, capitalizing on the global talent pool to drive productivity and innovation.

• Holistic Oversight of Critical Business Functions: Exercised comprehensive control over mission-critical areas, including legal affairs, banking relationships, financial operations, and compliance management, ensuring the business's integrity, stability, and adherence to regulatory standards.

Pinnacle Travel Services, November 2002- November 2013

Contractor for American Express Platinum Travel Services

Travel Counselor/ Team Leader

Elevated Travel Experiences for Elite Clientele: Exclusively curated and orchestrated travel arrangements catering to American Express Platinum/Centurion cardholders, leveraging prestigious Membership Travel Services to deliver exceptional luxury travel experiences that set the standard for excellence.

Global Luxury Travel Management: Drove the seamless coordination of both international and domestic luxury travel bookings and services, adeptly navigating a dynamic and high-demand environment, ensuring the utmost satisfaction of clients seeking the pinnacle of travel experiences.

Strategic Supplier Collaboration: Forged strategic partnerships and collaborated extensively with a multitude of suppliers across hotels, car rentals, car services, and airlines. By orchestrating a symphony of services, consistently ensured clients enjoyed unparalleled travel experiences.

Masterful Reservation Expertise: Displayed unparalleled prowess in diverse reservation transactions. From crafting intricate itineraries to securing bookings, liaising with contracted vendors, and adeptly managing interactions with even the most challenging clients, consistently upheld a standard of excellence in service.

AWARDS: Pinnacle Platinum Club ($100,000+/month sales) – Awarded monthly numerously

Pinnacle President’s Award $2.1Million total sales July 2004-December 2004

Awarded February 2005

Team Leader responsibilities

• Strategic Leadership and Mentorship: Spearheaded the daily coaching and development of a high-performing team of 12-18 travel counselors, fostering a culture of excellence and continuous improvement to consistently exceed performance targets.

• Performance Evaluation and Direction: Conducted comprehensive annual reviews for each team member, delivering actionable recommendations to management that contributed to individual growth and overall team effectiveness.

• Innovative Team Enhancement: Orchestrated impactful monthly team meetings, serving as a platform to analyze and refine operational procedures while staying at the forefront of the rapidly evolving travel industry landscape.

• Exemplary Sales Leadership: Demonstrated unwavering commitment to success, consistently achieving top-tier team sales figures month after month, solidifying the El Segundo location as a leader in sales performance.

Education

University of Southern California – Los Angeles, CA

Major: International Relations

1986-1990

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