Customer Service, sales

Mina Sam

***.*******@*****.** 608-***-**** https://www.linkedin.com/in/aminata-sam-95a8a3145

Professional Summary

Versatile business professional with experience in sales, customer service, and operations across cosmetics, telecom, retail, and insurance. Proven success in leading a distribution business, driving revenue growth, managing teams, and negotiating supplier terms. Skilled in client engagement, social media marketing, and business management.

● Customer Engagement

● Marketing & Social Media

Management

● Product & Services Sales

● Technical Problem Solving

● Negotiation & Pricing

● Fluent in French and Wolof

● Business Operations & Team

Leadership

Business Work Experience:

2021-2024 Heyflawless, Dakar, Senegal

Business Owner

● Founded and managed an import and distribution business specializing in perfume and cosmetics, overseeing end-to- end operations from international sourcing to local retail partnerships.

● Identified high-demand products and negotiated competitive pricing with international suppliers, balancing quality and margin to optimize profitability.

● Handled all accounting functions, including budgeting, cost tracking, invoicing, and financial management

● Recruited, trained, and supervised a small team to support sales and delivery functions, fostering a performance- driven and collaborative work environment.

2021-2022 Majorel, Marrakech, Morocco

Customer Service Representative

● Identified customer needs and recommended service upgrades, mobile plans, and device bundles, consistently meeting or exceeding monthly sales and conversion goals.

● Handled billing inquiries, account changes, and service cancellations with professionalism, focusing on customer satisfaction and retention strategies to reduce churn.

● Provided prompt and effective support to customers regarding internet and mobile services, troubleshooting technical issues and ensuring high first-call resolution rates. 2019-2021 Jewelry D’or, Dakar, Senegal

Sales & Marketing Representative

● Delivered personalized service to clients, leveraging deep product knowledge to drive sales and exceed monthly targets in a high-end retail environment.

● Curated and managed social media content across platforms to showcase new collections, promote in-store events, and drive online engagement, increasing follower growth and store traffic

● Maintained visually appealing displays and ensured proper inventory management to enhance customer experience and support brand standards

2018-2019 Netcourtage Assurance, Dakar, Senegal

Sales Agent

● Educated prospective clients on medical insurance options, tailoring recommendations to individual needs and regulatory requirements to drive policy enrollment.

● Managed high call volumes, converting leads into sales while ensuring adherence to industry compliance standards. Education

ENSuP Afrique, Dakar, Senegal

Licence (Bachelor) in Business Administration with a focus in Human Resources and Marketing, 2017

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