Customer Service Insurance Sales

Annette White

SKILLS

Phone: 267-***-****

Email: ***********@***.***

EHR

Insurance Sales

HCPC/ICO Code

Dispatcher

M365 Suite

Communications Service Provider

Medical Terminology

Hardware/Software

Windows

Scheduling Inpatient & Outpatient Care

EPIC System

Customer Service

CPR

Education

Community college of Philadelphia –Philadelphia, PA 1970- 1974

Associate degree Business

Thomas Jefferson University – Philadelphia, PA 1975 -1980

Bachelor’s degree Nursing

Everest University Online- Philadelphia, PA 2010 –2014 Master’s degree Nursing

Work Experience:

Mercy Hospital-Nurse Manager for Transportation (1987-2013 Retirement)

Daily coordination/monitoring of patients

Accurate dispatching of patient testing

Management & Assignment for transportation request (customers, personnel, etc.)

Finalized transportation payroll

Ordering of all hospital equipment

Knowledge in Infection control guidelines, medical rules, and regulation.

Verizon- Call Center Customer Representative 2014-2015

Handled high call volumes

Customer service representative handling transactions

Achieving sales & call goals set for metrics (ex:

Handle customer collections, inquiries, complaints, billing and payments

Start/Stop service requests

Wal-Mart- Customer services associate 2015-2017

Managed check and credit card transactions/processed payments

Maintained knowledge of security practices, policies & procedures

Proficiently managed disgruntled customers

Excelled in Key performance indicators

Connect American-Client Service Associate 2017- current

Perform inbound and outbound collection calls

Proficient in account resolutions, billing, transactions and building rapport

Abide by standard operating procedures

Managed PPI (Protected Personal Information)

Strong organizational skills with the ability to multitask in a fast-paced environment

Utilized multiple systems for research and resolution paths

References Provided Upon Request

Contact this candidate