Client Support Loan Processor

DORJEE DOLMA

**** **** ***** ******** *** York 11377

Email: *************.**@*****.***

Ph#: 929-***-****

Professional Summary:

Detail-oriented Mortgage Loan Processor with 6+ years of experience in high-volume mortgage operations . Known for clear communication, empathetic client support, and a strong understanding of home insurance documents and compliance procedures.

CAREER OBJECTIVE:

The movement towards a global economy and unprecedented explosion of free trade and exchange worldwide has brought about immense opportunity to develop newer tools, instruments and methodologies in the field of business management and customer needs and satisfactions. It is this challenge environment to which I intend to contribute by evolving meaningful and optimal solutions to various problems and fulfill the organizational goals. Thus my goal is a career in a reputed company wherein I could advance analytical approaches and learn as much as I could theoretically and practically both and to become a great asset to company ultimately.

PROFESSIONAL EXPERIENCE:

Organisation: Altisource Business Solutions

Tenure: 27th June 2017-22nd June 2018

Designation: Associate

JOB PROFILE

Classification of documents related to the home loan application by using tool know as DASH.

Verifying insurance documents and updating all the required customer’s information.

Entering and recording customer loan information in the system with the help of application known as smartflow and trackall.

Meeting client SLA on daily basis without fail by overachieving the daily target set.

Ensuring all the properties are having insurance coverage.

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Cancelling the lender placed insurance if the homeowners has reinstated the insurance on the property.

Organisation: TSI

Tenure: 12th Aug 2019-28th March 2024

Designation: Sr.Associate

JOB PROFILE

To ensure all property mortgaged by Mr. Cooper has required coverage on the property.

Validate Insurance documents and making necessary outbound calls to update Insurance details on file.

Processing insurance premium payments for all customers with escrow accounts.

Processed 100-150 loans daily maintaining 99% file accuracy and compliance.

Educating and ensuring that all customers meet mortgage obligations for all insurance requirements.

Ensuring all customers has flood insurance for property in higher risk flood zone.

Help and suggest with process change and user education to ensure data irregularities are minimized.

Trained and supervised junior processors on loan workflow and compliance protocols.

Organisation: Moder

Tenure:25th July 2024-30th Nov 2024

Designation: Sr.Analyst

JOB PROFILE

Trained in verifying various home properties and processing loans by using tools named sagent and edms

Identifying and classifying the various type of home properties.

Recording all the verified property types on the excel sheet to ensure all those properties have required insurance and also checking the flood zone for all the verified properties.

EDUCATIONAL CREDENTIALS:

Degree

Institution/Board

Year

CGPA/Percentage

M.Com

Lovely professional university

2015

8.28

B.Com

Jyoti Niwas Collage, Bangalore, Bangalore University

2013

69%

SSC

TCV Bylakuppe, Mysore, Affiliated to CBSC

2010

72%

HSC

TCV Bylakuppe, Mysore, Affiliated to CBSC

2008

68%

ACADEMIC ACCOLADES:

International conference on “Strategies for global competitiveness and economic growth” by Mr. Swarnim Warnim Wagle, 2015 at Lovely professional university.

Attended “Mind and Body workshop “by Mr. Sachin 2014 Lovely professional university.

Participated in Quiz competition 2014 at Lovely professional university.

Participated in Youth Vibe 2014 at Lovely professional University.

RESEARCH AND PROJECT:

Successfully completed and submitted research project “ CAPSTONE PROJECT” on Impact of dividend payout performance on stock price for IPO’s issued in 2014, under the guidance of Asst. Professor Ms. Manpreet Kaur, Submitted to department of commerce.

KEY SKILLS AND COMPETENCIES:

Organized, accurate and detail oriented.

Confidence, resourcefulness, adaptability and understanding the importance of embracing change.

Ability to work with minimum supervision and solve problems swiftly and independently.

Enthusiastic and a quick learner. Keen to develop my understanding and acquire new skills.

Successfully undertaken various team projects within both academic and non-academic environment.

Good Written and Verbal Communication.

Basic knowledge on Microsoft office (Excel, Word and PowerPoint).

HOBBIES AND INTEREST:

Socializing with friends and family, watching movies, enjoy cooking, solving puzzles and trying different cuisines.

LANGUAGE KNOWN: English, Hindi and Tibetan

DATE OF BIRTH: 6th June 1991

HOME ADDRESS: 4838 65th place woodside NY 11377

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