Anywhere from and instructor to Senior Technical Writer

Cindy Arena-Pyles

Active DoD Secret Clearance

*

Professional Summary

Detail-oriented IT professional with 8 years of experience in technical support, system administration, and IT infrastructure management within the defense and technology sectors. Expert in developing technical manuals, troubleshooting IT systems, and providing end-user support to ensure seamless operation. Skilled in managing IT infrastructure, resolving complex technical issues, and implementing standard operating procedures (SOPs) to optimize operations. Committed to maintaining high-quality standards, ensuring compliance with industry regulations, and driving system improvements. Education

High School Diploma

Hillsboro High School, Hillsboro, MO

Skills

• Equipment Maintenance

• Simulation Support

• System Administration

• Data Analysis

• Microsoft Suite 365

• Remote Technical Support

• Hardware/Software Troubleshooting

• Team Collaboration

• Network Configuration

• VMware

• DHCP

• VPN

• TCP/IP

• LAN/WAN

• End-user Management

• Customer service

Work Experience

TADSS Operator 10/2024 to Current

Yorktown Systems Group Fort Sill OK

• Troubleshot hardware and software issues, identified root causes, and implemented corrective actions to ensure system and machine functionality

• Collaborate with engineers and technicians to resolve complex IT system and machine-related technical issues, including network and software problems

• Develop and implement standard operating procedures (SOPs) for system and machine setup, ensuring consistency and quality in both hardware and software operations

• Work with cross-functional teams to identify root causes of production issues, applying IT solutions to reduce defects and enhance operational efficiency

• Conduct end-user support for hardware and software troubleshooting, resolving technical issues efficiently

• Perform regular inspections of IT systems and hardware to identify signs of wear, malfunction, or security vulnerabilities, and reported findings for maintenance or upgrades

• Implement preventive maintenance schedules for both software updates and hardware checks, reducing unplanned downtime and improving system reliability

• Ensure proper calibration of IT systems and hardware before each production run to maintain optimal performance and quality standards

Cindy Arena-Pyles

Active DoD Secret Clearance

2

Sr. Analyst, Test Technical Productivity 11/2018 to 07/2024 Raytheon Technologies Lawton OK

• Instructed on the National Advanced Surface-to-Air Missile System (NASAMS), a highly adaptable combat medium-range air defense solution – Doha, Qatar, focusing on system integration and IT infrastructure

• Collaborated with Burlington to write technical manuals (TMs) for the military, including detailed IT systems documentation and secret projects

• Supported NAVSEA by creating advanced Excel spreadsheets for data analysis, developing and delivering lesson plans, and updating PowerPoint presentations for IT systems and software updates

• Conducted a Red Chat lesson on Communication Obsolescence Upgrade, focusing on updating and integrating IT communication systems

• Assisted in the development and troubleshooting of military network infrastructure and software solutions for secure communications and operations

Support Technician 1/2014 to 04/2016

AVImark Piedmont OK

• Monitored and controlled electronic computer systems and peripheral devices for processing business, scientific, engineering, and other data, including operations related to AVImark software

• Monitored and responded to operating and error messages, ensuring systems ran smoothly and efficiently

• Entered commands at a computer terminal and configured controls on computers and peripheral devices for optimal operation

• Troubleshot hardware, software, network, operating systems, and all technology-related issues, ensuring minimal downtime and quick resolution of problems

• Provided orientation and training to new users on the operation of existing technology, ensuring they become proficient and comfortable using the systems

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