Customer Success Human Resource
Resume:
Michael Smith
Detail oriented and dedicated Customer Success Specialist with over 5 years of administrative and Human Resource experience seeking to leverage proven skills in customer success, personnel management, employee relations and benefits administration in a dynamic and challenging role. Recognized for ability to work well under pressure, manage complex tasks and maintain confidentiality. Eager to bring a strong administrative background and a passion for ensuring customer success.
Atlanta, GA 30349
***********@*****.***
EXPERIENCE
Post University, Waterbury Connecticut
(Admissions Advisor Specialist) October 2021 to March 2023
Successfully provided comprehensive guidance to students and their families about the admissions process, and other academic programs.
Accurately reviewed and evaluated student applications for admissions.
Actively participated in recruitment activities such as college fairs, open house and answering an estimated 40 inquiry calls per day.
Consistently maintained accurate and up to date records of all interactions with current and prospective students.
Successfully collaborated with other academic departments to ensure a smooth enrollment process for new students.
Chesapeake Information Services Baltimore Maryland-
(Office Coordinator/HR Specialist) April 2017 to August 2021
Provided the day to day administrative support to the office, including managing calendars, scheduling meetings, and handling all correspondence.
Implemented and maintained HR policies and procedures to ensure compliance was upheld with company and legal standards.
Served a first point of contact for employee and client inquiries and or issues, providing guidance as needed.
Maintained accurate and up to date HR files, records and documentation including employee data, performance reviews and legal paperwork.
SKILLS
Leadership
Conflict Resolution
Problem-Solving
Project Prioritization
Strategic Planning
Communication
Empathy
Team Building
Time & Priority Management
Human Resource Technology
EDUCATION
Howard University-Bachelor of Arts and Sciences- Graduated (May 9, 2015)
Strayer University- Master of Business Administration- Graduation (June, 2024)
Currently preparing for the CAPM Certification (Certified Associate in project Management)
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