Mortgage Loan Customer Service

ANGIE FOSTER

Batesville, Arkansas ***** 870-***-****

*****.**********@*****.***

SUMMARY

Enthusiastic and highly organized Mortgage Loan Processor with 20+ years of experience in banking. Detail-orientated and results-driven, I have successfully processed numerous mortgage loans per month, resulting in error-free documentation and on-time closings. Proficient in document verification, regulatory compliance, and maintaining excellent customer service which has resulted in numerous awards and certificates. Team player not only for my department but for the entire organization. My outstanding customer service and process improvement achievements make me a valuable asset to any mortgage lending team.

EXPERIENCE

Merchants & Planters Bank, Batesville, Arkansas

Mortgage Loan Processor, May 2021-April 2025

●Interview prospective loan applicants and assist them in finding the best loan products for their needs.

●Work with the borrower to gather financial information such as credit reports, verify the accuracy to determine creditworthiness, and complete the mortgage loan application.

●Order property and loan documentation such as appraisals, inspections, title searches, contracts, and property tax records to help process mortgage loan files.

●Prepare and submit detailed loan packages to the lender underwriting department for approval or denial.

●Act as a liaison between applicants, mortgage brokers and loan officers, real estate agents, and mortgage lending underwriters to help further loan approval.

●Ensure loan files meet lending and regulatory guidelines and policies.

●Maintain detailed documentation of the process in our system from originator to close.

Life Strategies Counseling, Batesville, Arkansas

Qualified Behavioral Health Provider, February 2014-April 2021

●Motivated, guided, and advocated for clients of mental health disorders.

●Assisted with building personal, professional, and social skills useful for everyday activities per treatment plan of care and goals.

●Provided detailed documentation addressing presenting behaviors in a timely manner.

●Managed 30-client caseload and served several clients for many years.

BancorpSouth, Melbourne, Arkansas

Senior Loan Assistant, December 2000-June 2012

●Analyzed applicants’ financial status, credit eligibility, and property evaluations to determine feasibility of granting loans.

●Handled customer complaints and took appropriate action to resolve them.

●Experienced with handling required documentation for commercial and consumer lending.

●Conversed with applicants to obtain information for loan application and answered questions regarding the process.

●Reviewed loan agreements to ensure that they are complete and accurate according to policy.

BancorpSouth, Melbourne, Arkansas

Head Teller/CSR, March 1997-December 2000

Responsible for overseeing all tellers, ensuring they are doing their job properly.

Responsible for vault and the auditing, reporting, and balancing of cash draw.

Provided leadership, conflict resolution, process improvement and communication to the teller line.

Supervised the process of financial transactions, deposits, and loan payments.

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