Customer Service Data Entry
Resume:
Heather Blackford
Queen Creek, AZ *****
************@*****.***
Professional Summary
A seasoned individual in the customer service industry with well-developed skills in communication,
budgeting, research, administrative management and property maintenance and management. Possess
vast experience in planning, coordinating, and directing the effective flow of information, deployment of
resources, and development of process improvements. Able to lead, motivate, and keep team members
focused. Efficiently resolves customer complaints and grievances while maintaining exceptional
customer relations. Detail-oriented and personable individual with a commitment to hard work and
creativity.
Authorized to work in the US for any employer
Work Experience
Independent Contractor
Instacart & Doordash-Queen Cree, AZ
March 2024 to May 2025
• Delivered exceptional customer service by promptly addressing client inquiries and concerns.
• Utilized strong problem-solving skills to troubleshoot issues at restaurant pick up provide effective
solutions.
• Managed client expectations by setting clear deliverables and timelines for each order.
Administrator/ Maintenance Coordinator
Denali Real Estate-Mesa, AZ
December 2022 to February 2024
· Oversee the incoming maintenance request and log the request in Propertyware
· Coordinate the completion of open maintenance work orders with appropriate vendors
· Coordinated On/Offboarding with new clients
· Scheduled showing appointments for Property Managers
· Answer phones to assist customers with various issues
· Assist in the listing of Phoenix residential properties including editing pictures and description of
properties for ARMLS
· Assist in listing of Tucson properties in MLSSAZ
· Worked extensively with
· PropertyWare
· Microsoft Office
· Adobe
Office Administrator/HR
Scandinavian Designs-Mesa, AZ
October 2021 to December 2022
· Conduct all human resource documentation, including new hire letters, employee contracts, corporate
policies and procedures
· Sustain HR databases relevant to employee information, changes in benefits, an
· Handle payroll for store employees including timecards, mileage reimbursements, time off requests,
PTO and holiday pay.
· Maintained all store office supply needs for sales and implemented and maintained all administrative
duties
· Paycor
· Microsoft office
Manager
Rango Honey-Tempe, AZ
May 2016 to September 2021
· Implemented and maintained all administrative duties
· Maintained all documentation for new items and vendors
· Managed the retail store and offered inside sales support
· Oversaw all delivery drivers and deliveries
· Supervised the production crew
· Assisted in packaging product when needed
· Worked extensively with
· Microsoft Office
· QuickBooks
Education
HS Diploma in General Education
Chandler High School - Chandler, AZ
August 1989 to June 1992
Skills
• Customer service (10+ years)
• Supervising experience (10+ years)
• Management (10+ years)
• Maintenance management (2 years)
• Leadership (10+ years)
• Microsoft Office (10+ years)
Certifications and Licenses
Driver's License
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