Warehouse Associate
Resume:
Niko Graves
A congenial, tech-savvy, solution-minded, and overall hard-working employee.
Hyattsville, MD 20785
**************@*****.***
EXPERIENCE
Leprix Inc, Bethesda, MD — Enterprise Sale Operations Specialist JUL 2023 - PRESENT
● Maintained and updated detailed buyer portfolios using Excel, ensuring accurate and real-time data for enterprise sales tracking and reporting.
● Managed inbound and outbound logistics, including the shipment of high-value merchandise, while ensuring compliance with handling protocols for luxury goods.
● Conducted meticulous inspections of designer handbags to assess authenticity and evaluate quality, contributing to brand integrity and customer satisfaction.
● Communicated directly with buyers via email to coordinate orders, provide product updates, and resolve inquiries, maintaining a high level of client service.
● Received, cataloged, and organized incoming inventory; assigned SKUs and systematically stored merchandise to streamline retrieval and inventory control.
● Collaborated cross-functionally with sales and fulfillment teams to optimize the end-to-end buyer experience and support high-volume transaction processing.
White House Services LLC, Washington DC — Lead Concierge JAN 2023 - JAN 2024
● Greeted and welcomed visitors, guests, and employees with a warm and friendly demeanor, creating a positive first impression.
● Provided exceptional customer service by addressing inquiries, resolving complaints, and offering assistance in a professional and timely manner.
● Maintained a clean and organized front desk area, ensuring a visually appealing and welcoming atmosphere for all guests.
● Managed incoming and outgoing phone calls, transferring calls to appropriate individuals and taking accurate messages.
● Handled incoming and outgoing mail, packages, and deliveries, ensuring prompt and efficient distribution.
● Scheduled appointments and maintained appointment calendars for various departments or individuals.
● Assisted with various administrative tasks, including data entry, filing, and document preparation.
SKILLS
Marketing Strategy
Customer Experience
Social Media
Adobe Creative Suite
Email Marketing
Graphic Design
Cherry Picker / Forklift
Operator
SEM
LANGUAGES
English
● Coordinated visitor access and security procedures, ensuring adherence to company policies.
● Developed and maintained a comprehensive knowledge of company policies, services, and facilities to provide accurate information to visitors and guests.
F.H. Cann & Associates, Remote — CSR
JAN 2022 - DEC 2022
● Provide Tier I and Tier II, Technical Service Request support.
● Answered questions regarding system procedures, online transactions, systems status and downtime procedures from a remote environment
● Data entry of sensitive information.
● Provided compassionate and tactful service to the community.
● Operated multiple applications, databases, and computer programs.
● Offered superior customer service through active learning and listening.
● Meticulous attention to detail.
Rolling Kitchens, Manassas VA — Social Media Manager AUG 2021 - JAN 2022
● Directly reported to CEO
● Managed all company social media platforms (Facebook, Twitter, Linkedin, Instagram, Pinterest, YouTube)
● Created company promotional graphics using Canva and Adobe Creative Suite
● Edited promotional videos and testimonial videos for YouTube using Final Cut Pro X
Ashley Furniture, Fredericksburg VA — Cherry Picker Operator AUG 2021 - DEC 2021
● Responsible for operating a platform picker with an 8 ft deck and assisting material handlers in moving inventory in and out of the warehouse, while properly documenting all inventory movements.
● Transporting materials to different locations within the facility.
● Securing loads to machine before transportation.Creative Suite
● Operating and managing technical equipment.
Capstone Logistics, Fredericksburg VA — Forklift Operator JAN 2021 - AUG 2021
● Trained new employees on day-to-day warehouse operations
● Operated sit-down and/or stand-up forklifts to load, unload, and transport materials throughout the facility in a safe and efficient manner.
● Accurately picked, staged, and moved inventory based on work orders, shipping schedules, or production requirements.
● Operating and managing technical equipment.
District Ads USA, Washington DC — Marketing Manager JAN 2020 - JUN 2021
● Assist in the creation of digital marketing strategies and tactics and the creation of effective digital content.
● Manage digital marketing campaigns and work as a liaison between CEO marketing partners as appropriate.
● Manage social media communities, interacting appropriately with end users in a timely and professional manner.
● Manage paid media programs to company goals, which may include paid social and paid search (SEM) programs, depending on current needs. Work with vendors and through third-party platforms as needed. Report internally as appropriate. Dulles Glass & Mirrors, Manassas VA — Marketing Manager JAN 2020 - JUN 2021
● Design and develop email marketing campaigns, analyze email campaign performance data.
● Manage Google My Business profile; geotag images, and monitor company daily insights.
● Build and execute social media strategy through competitive research, platform determination, benchmarking, messaging, and audience identification.
● Generate, edit, publish and share content (original text, images, video, or HTML) that builds meaningful connections and encourages community members to take action.
● Set up and optimize company pages, profiles and groups within each platform to increase the visibility of the company’s social content
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