Claims Adjuster Customer Service

Contact

**********@*****.***

www.linkedin.com/in/stephanie-

king-662677a4 (LinkedIn)

Top Skills

Team Management

Problem Solving

LTD

Stephanie King

Property and Casualty Claims Adjuster

Dallas, Texas, United States

Summary

Experienced customer oriented representative specializing in auto and home claim intake and team level claim handling. : ) Experience

State Farm

Total Loss Specialist

May 2022 - Present

Accelerated Service International (ASI) / Smart AutoCare Claims Adjuster

May 2019 - November 2021 (2 years 7 months)

Richardson, Texas

Transamerica

Claims Specialist

September 2017 - April 2018 (8 months)

Dallas/Fort Worth Area

Claims Representative

Transamerica- Plano, TX- September 2017- April 2018 Responsibilities

Inbound contact center

advise of benefit knowledge and language for use of long term care policies providing information on claim status and reimbursement payment as it relate to benefits.

managed the timeliness of claim approval

advised of what documentation is needed as it pertains to certain benefits. Liberty Mutual Insurance

Claims Representative

October 2015 - August 2017 (1 year 11 months)

Dallas/Fort Worth Area

Provides efficient customer service by promptly and courteously responding to all inbound inquiries regarding Personal Insurance claims. Page 1 of 3

•Performs initial capture of new Auto claims; Processes all "First Notice of Loss" and performs enhanced capture steps as needed.

•Capture new claims and service existing claims through effective collaboration with internal and external partners.

•Set expectations with customers on when updates on their claim status will be provided.

•Provides contacts for temporary resources such as rental cars locations and or tow trucks to assist callers.

•Demonstrates understanding of policies and provides guidance and assistance to callers based on their needs; and may make limited recommendations on enhancements as needed.

•Processes caller transactions accurately and within established Contact Center time standards.

•Manages and utilizes time effectively to ensure the required service levels for call capture and service handle time as well as quality and customer satisfaction standards are met.

•Efficiently utilizes on-line reference materials to provide accurate and timely information and counsel to customers.

•Effectively operates systems and applications including computer desktop, Microsoft Outlook, call center specific phone systems and the internet. Etech Global Services

Customer Service Specialist

January 2014 - October 2015 (1 year 10 months)

Etech (Verizon) Dallas Tx 01/2014-present-inbound customer service rep.. job duties include but not limited to, answer incoming calls with a polite and courteous tone, research customer account information, assist customer with web navigation of Verizon web site, assist customer with changing information on the online site, authenticate account (CPNI), make changes to online account if need be, articulate with customers on account information such as billing inquiries and payment methods.

Education

Grand Canyon University

Bachelor of Arts - BA, American Government and Politics (United States) · (2018 - 2022)

Jarvis Christian College

Biology/Biological Sciences, General · (2007 - 2010) Page 2 of 3

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