Customer Service Representative

Vertina Pitts

**************@*****.*** 251-***-**** Mobile, AL

SUMMARY

Seasoned Customer Service Representative with 16 years of experience, including 7 years at Catalog Resources, adept at subscription sales and personalized service. Excelled in rapport-building and handling personal belongings with care at Lakeside Oaks Nursing Home. Seeking Customer Service Rep role to leverage customer assistance and heavy lifting skills.

WORK EXPERIENCE

Catalog Resources Clearwater, Florida

Customer Service Representative Jan 2015 - Oct 2022

• Managed customer inquiries and provided tailored recommendations for magazine subscriptions aligning with individual preferences and budget constraints.

• Facilitated subscription sales and renewal processes, ensuring customer satisfaction and loyalty.

• Consistently delivered personalized service, contributing to the maintenance of the company's customer base prior to the corporate relocation.

Lakeside Oaks Nursing Home Dunedin, Florida

Housekeeping and Laundry Aide Jun 2007 - Oct 2014

• Ensured thorough cleanliness and sanitation of resident accommodations through meticulous deep-cleaning procedures.

• Managed the laundering, delivery, and organization of personal clothing for residents, demonstrating attention to detail and respect for individual preferences.

• Cultivated trusting relationships with residents by reliably handling their personal items with care and discretion. Walmart Supercenter Clearwater, Florida

Cashier Jun 2005 - Jan 2007

• Assisted customers with efficient checkout and loading of their purchases to enhance their shopping experience.

• Facilitated the handling of heavy merchandise, ensuring customer safety and satisfaction.

• Provided exemplary customer service by efficiently managing the loading of items into vehicles. EDUCATION

Mattie Thomas Blount High School

High School Diploma

Prichard, Alabama

1987

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