Customer Service Support Specialist
Resume:
EBONY JACKSON (Cherry)
*****.***********@*****.*** 405-***-****
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About Me
Friendly, reliable, and tech-savvy, I’m someone who thrives on helping people feel supported—especially when navigating digital tools. With years of remote experience and customer service, I’ve learned how to solve problems with empathy, communicate clearly, and stay calm under pressure. I’m excited to bring that energy to a mission-driven team where support is proactive, and helpful.
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Professional Experience
Healthcare Support Specialist
Rose International – Remote
Sept 2022 – present
Helped hundreds of users troubleshoot technical issues while delivering a calm, positive experience—even when things got tough.
Used Salesforce to track support requests, spot patterns, and help improve processes.
Took pride in going beyond “just fixing it”—I made sure users felt heard and supported.
Earned strong satisfaction scores and exceeded KPIs consistently.
Reception & Customer Care Coordinator
Hanson Chiropractic – Edmond, OK
Dec 2021 – Jun 2022
Managed client appointments and check-ins with warmth and efficiency.
Improved daily scheduling and communication to keep the team organized and patients happy.
Took initiative to streamline backend systems and office workflows.
Remote Help Desk Technician
Dell Technologies – Remote
Aug 2018 – Dec 2021
Provided real-time support for VPN access, account logins, and device setup.
Used tools like ServiceNow and remote desktop software to resolve issues quickly.
Created documentation and shared knowledge to make the team stronger.
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Skills & Tools
Support Platforms: Outlook, ServiceNow, Google Workspace
Tech Knowledge: VPN troubleshooting, Active Directory, remote desktop tools
People Skills: Clear communicator, active listener, calm under pressure
Remote Ready: Self-starter, organized, great with async tools like teams & Zoom
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Education
Oklahoma City Community College – OKC, OK
Business Management (In Progress)
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