Customer Service Operations Manager

TAMMY ERIKSTRUP

*** ********* **, ******, ** ****3 386-***-**** *************@*****.***

PROFESSIONAL SUMMARY:

Dynamic professional with extensive experience, excelling in team leadership and strategic planning. Proven track record in enhancing customer satisfaction and operational efficiency through effective problem solving and relationship building.

MANAGEMENT

Team Management for a staff of 20+ employees

Schedule & Payroll Management

Interviewing, Hiring, and Promoting Staff

COMMUNICATION

Presenter at Conferences and Management Meetings

Active Listening & Open Communication Style

Lead with Transparency and Open-Door Policy

LEADERSHIP

Collaborative Leader

Problem-Solving Leader

Relationship Building Leader

Experience

CIRCULATION MANAGER & OTHER MANAGEMENT ROLES - ORANGE COUNTY LIBRARY SYSTEM ORLANDO, FL JUNE 2007-APRIL 2025

Ensured compliance with company policies to maintain a safe working environment for all employees and enhanced operational efficiency, customer service quality, and overall business performance in alignment with strategic goals and objectives.

Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.

Conducted regular performance evaluations of staff members to identify areas for improvement and provide constructive feedback.

Developed and maintained comprehensive monthly statistics for the Director and other Administrators.

Managed Branch and staffing at the library in Apopka, FL ensuring branch operations and reporting was running efficiently.

CUSTOMER SERVICE MANAGER - CITY OF MOORHEAD MOORHEAD, MN JANUARY 2005-MAY 2007

Coordinated all records management for the city, including the receipt, storage, retrieval and deposition of official city records in accordance with prescribed legal requirements and recommended management policies and procedures.

Respond and resolve sensitive customer concerns by developing and distributing customer communication regarding the city’s policies, practices, and procedures.

Coordinated meetings with city employees, managers, and supervisors to discuss improvements that may be made to the customer service program that the City of Moorhead provides.

OPERATIONS MANAGER - MEDWARE, INC MAITLAND, FL JANUARY 2001-JANUARY 2005

Responsible for the overall direction, coordination, and evaluation of the Operations Department of a major Medical Transcription company.

Responsible for shift scheduling and coverage for a staff of 7 coordinators, 365 days a year, for a 24-hour, 7-day operation.

Responsible for identifying and troubleshooting technical issues that affected customer service to physicians and hospitals around the United States.

Worked with remote Medical Transcriptionists around the country with various physician dictations.

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