Customer Service Delivery Driver
Resume:
Alexandria Cole
Jacksonville, FL *****
************@*******.***
Professional Summary
Results-driven customer service professional with 10 years of experience in providing exceptional support to customers via phone, email, and chat. Proven track record of resolving 80% of customer inquiries on the first call, exceeding departmental targets. Skilled in troubleshooting network connectivity problems, setting up new accounts, and providing step-by-step instructions to customers on how to use software applications effectively. Proficient in Microsoft Office and experienced in retail management, driving, and delivery driver experience. Possesses a strong background in customer service, with a customer satisfaction rating of 90%.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Tax Support Specialist
Concentrix-Jacksonville, FL
November 2024 to Present
• Provided technical support to customers via phone, email, and chat, troubleshooting software and hardware issues
• Resolved 80% of customer inquiries on the first call, exceeding departmental targets
• Demonstrated expertise in troubleshooting network connectivity problems, assisting customers with router configurations and resolving internet connection issues
• Assisted customers in setting up new accounts, guiding them through the registration process and explaining product features
• Collaborated with cross-functional teams to escalate complex technical issues and ensure prompt resolution for customers
• Maintained a high level of professionalism and empathy while handling challenging customer situations or complaints
• Identified recurring technical issues reported by customers and collaborated with the product development team to implement permanent solutions
• Provided step-by-step instructions to customers on how to use software applications effectively, increasing user satisfaction rates by 70%
• Performed remote desktop assistance when necessary to troubleshoot software installation or configuration problems for customers
• Documented all customer interactions accurately in the CRM system for future reference and analysis
• Managed a high volume of incoming calls while maintaining quality standards for response time and issue resolution
• Developed strong product knowledge across multiple software applications to provide accurate information and guidance to customers
• Contributed ideas for improving customer service processes based on feedback received from clients during interactions
• Participated in regular meetings with supervisors/team leads to discuss challenges faced by customers and identify areas for improvement
• Proactively followed up with unsatisfied or dissatisfied customers after issue resolution to ensure their concerns were addressed appropriately
• Provided guidance to customers on data backup procedures, ensuring the security and integrity of their files
• Resolved billing-related issues by coordinating with the finance department to investigate discrepancies and provide accurate explanations to customers
• Demonstrated strong problem-solving skills by identifying root causes of technical issues reported by customers and implementing effective solutions
• Achieved a customer satisfaction rating of 90% for consistently delivering exceptional service during interactions
• Investigated complex technical problems escalated from lower-tier support agents, utilizing advanced troubleshooting techniques
• Cultivated positive relationships with key clients through proactive communication, addressing concerns promptly, and providing personalized support when needed
• Contributed insights from customer interactions that led to improvements in product design or user interface enhancements for better usability
Delivery Driver
Instacart Shoppers-Richmond, VA
April 2020 to Present
• I shop for customers at the location they choose to shop.
• I make sure their items are nicely picked
• I always make sure i am updating them on the order.
• I communicate with the customer about items that are not in stock.
• Make sure I’m following their diet needs
• Making sure I follow the strict guidelines for Covid-19.
• Make sure I’m being proactive by wearing my mask around the store and customers house
• Safety follow traffic safety
• Always make sure I’m 6ft apart while delivering the customers Groceries
• Drove residential and commercial routes
• Maintained ongoing communication
• Consistently completed on-time deliveries
• Maintained receipts and income from deliveries
• Delivered packages and goods to customers in a timely and efficient manner
• Maintained accurate records of deliveries, including time of delivery, recipient's name, and any special instructions
• Adhered to all traffic laws and regulations while operating company vehicles
• Managed delivery routes effectively to optimize efficiency and minimize fuel consumption
• Ensured the safe handling and transportation of fragile or perishable items Customer Service/ Director of People and development 1-800-GOT-JUNK?-Jacksonville, FL
February 2023 to November 2024
• Operated a commercial truck to transport goods and materials to designated locations
• Maintained accurate records of daily activities, including fuel usage, mileage, and delivery schedules
• Ensured compliance with all traffic laws and regulations while operating the vehicle
• Performed routine inspections and maintenance on the truck to ensure its safe operation
• Delivered goods in a timely manner, meeting or exceeding customer expectations for on-time delivery
• Managed loading and unloading of cargo, ensuring proper handling and securing of items
• Collaborated with dispatchers to plan efficient routes for deliveries, optimizing time and fuel efficiency
• Communicated effectively with customers regarding delivery updates or delays
• Adhered to company policies and procedures related to safety protocols during transportation operations
• Demonstrated strong problem-solving skills by resolving any issues that arose during transportation processes
• Maintained a clean driving record throughout employment tenure without any accidents or violations
• Utilized GPS systems or maps to navigate unfamiliar routes efficiently and accurately
• Coordinated with warehouse staff for efficient loading/unloading processes at each destination point
• Ensured proper documentation of delivered goods through accurate completion of paperwork such as bills of lading or delivery receipts
• Implemented defensive driving techniques to minimize risks on the road
• Efficiently managed time by prioritizing deliveries based on urgency levels
• Collaborated with logistics team members to optimize overall supply chain operations
• Maintained regular communication with supervisors regarding any issues encountered during transportation tasks
• Safely operated specialized equipment such as refrigeration units or hydraulic lifts when required
• Successfully completed all assigned deliveries within specified deadlines
• Demonstrated exceptional customer service skills by providing friendly assistance during deliveries
• Effectively resolved conflicts or complaints from customers in a professional manner
• Achieved an accident-free driving record over XX years of experience
• Maintained a clean and organized truck interior, ensuring the safety and security of transported goods
• Adapted to changing weather conditions or road obstacles to ensure safe transportation
• Demonstrated strong attention to detail by accurately recording all necessary information on delivery documents
• Ensured proper handling and storage of hazardous materials in accordance with safety regulations
• Provided assistance in loading/unloading heavy or oversized items using appropriate equipment or techniques
• Maintained regular communication with dispatchers regarding any changes in delivery schedules or instructions
• Efficiently managed time by planning routes that minimized travel distance and maximized productivity
• Managed paperwork related to vehicle inspections, maintenance records, and delivery documentation
• Utilized electronic logging devices (ELDs) for accurate tracking of driving hours and compliance with regulations
• Collaborated with warehouse personnel to verify accuracy of loaded items before departure
• Implemented fuel-saving strategies such as maintaining optimal tire pressure and reducing idle time during stops
• Collaborated with team members to resolve logistical challenges during multi-stop deliveries
• Demonstrated excellent navigational skills by consistently delivering goods without getting lost or delayed due to incorrect directions
Warehouse Worker
Arvato-Kenosha, WI
May 2022 to January 2023
• Maintained a safe working environment
• Responsible for cleaning Packing Station
• Took orders and packed items for customer deliveries
• Staged shipments
• Ensured that all merchandise counts were in order
• Used dolly
Amazon Fulfillment Associate
Amazon Warehouse-Kenosha, WI
September 2022 to December 2022
Ship Dock Associate
Customer Service Representative
Doherty Enterprises-Pleasant Prairie, WI
May 2022 to August 2022
Yeah
• Performed data entry for shipments, customer information and orders
• Provided policy and service information
• Managed client records
• Set up client appointments
• Answered calls from customers
• Assisted customers with a warm and professional attitude
• Answered general questions
• Provided policy and service information
• Resolved customer information and complaints
• Responded to claim inquiries
• Responsible for tracking and maintaining inventory
• Responsible for cashier duties
• Handled online orders and credit card transactions Customer Service Representative
MAXIMUS FEDERAL SERVICE-Chester, VA
October 2020 to November 2020
• Healthcare customer service representative
• Help customers with marketplace health insurance
• Answer questions about coverage
• Help with technical problems with marketplace
• Give clear understanding of what marketplace health is.
• Help customers apply for marketplace health insurance
• Help customers with finding doctors in their area that are in network
• Help with tax forms for healthcare coverage
• Answered general questions
• Answered calls from customers
• Assisted customers with a warm and professional attitude
• Provided policy and service information
• Responded to claim inquiries
• Resolved customer information and complaints
• Created credit card applications
Store Associate
CVS Health-Fredericksburg, VA
November 2019 to July 2020
Cashier for pharmacy and front store
Put up signs for new sales
Ring up patient’s prescription
Answer phones
Work drive thru
Get all the past due prescriptions that patients haven’t picked up and put them back on shelf Education
High school or equivalent
Massaponax High School - Fredericksburg, VA
Skills
• Microsoft office (4 years)
• Billing
• Inventory
• Order Picker
• Customer Support (6 years)
• Driving
• Filing
• Customer Service Skills (10+ years)
• Unloading
• Loading
• Basic math
• Sales
• POS (10+ years)
• Order Picking
• Typing
• Scheduling
• Picker Packer
• Call Center (6 years)
• Retail Management
• Microsoft Word
• Cash Handling
• Cashiering
• Customer Service (10+ years)
• Organizational Skills
• Data Entry
• Merchandising
• Materials Handling
• Warehousing
• Receptionist (4 years)
• Load & Unload
• Microsoft
• Delivery Driver Experience
• Customer Care
• Communication skills
• Retail Sales (10+ years)
Certifications and Licenses
Driver's License
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