Business Analyst
Resume:
Kimberli Hardman
Perry, GA *****
***************@*****.***
Professional Summary
In my search for a new challenge where I can leverage my experience in Life Cycle Logistics to include quality control, strategic planning and execution, and customer satisfaction and retention. I am eager to learn more about this exciting opportunity. I have enclosed my resume for your review. As my career profile illustrates, I am ready to make an immediate and longstanding contribution to your company.
I know what it takes to balance competing tasks, adapt to shifting priorities, and proactively address emergent issues. Additionally, my talents in quality control, communication and relationship building will enable me to seamlessly integrate with your team.and provide exceptional service to your clients. Further, I feel that I would bring the following strengths to your team. Demonstrate expertise in providing excellent services to ensure maximum client satisfaction and retention.
Adept at resolving and reducing customer complaints, identifying and meeting company needs and requirements, and responding to complex queries.
Instrumental at designing and implementing robust strategies and devising effective plans to enhance service efficiency.
Skilled in leading, monitoring and supervising employees to achieve goals that contribute to growth of your organization.
Exceptional talents in assessing individual requirements and cross-selling solutions to meet requirements In me, your organization will gain a diligent, goal-oriented professional with the agility, dedication, focus and skill required to successfully fill the role you are seeking. As such, I would welcome the opportunity to discuss this position in detail.
Very Respectfully,
Kimberli Hardman
********.*******@*****.***
Work Experience
Business Process Analyst
US Defense Logistics Agency-Robins AFB, GA
May 2016 to February 2025
Duties, Accomplishments and Related Skills:
Provides direct logistics and customer service support to end users to ensure knowledge of Planning concepts, principles, practices, governing regulations, policies, laws, precedents, and guidelines that govern functional processes.
Provides understanding of systems functionality and business capabilities for business operations, Military Service Systems and Commercial end users, missions, and partners. Serves as subject matter expert in projects and initiatives involving multiple directorate and local process areas such as Order Fulfillment, Tech/Quality, Planning, and Military systems to provide the most current and up to date policies and practices while ensuring end users are following specified guidelines. Serves as subject matter expert for projects such as systems implementations and/or interfaces with military service enterprise resource planning solutions and non-recurring special projects. Assists end users with problems encountered in daily operational settings and am comfortable speaking in front of managers and leaders.
Provides root cause analysis to identify issues that stem from technical, procedural, or functional source and works with the appropriate groups such as military service liaisons, other process areas, end users, and business partners to develop corrective measures. Escalates problem issues that cannot be resolved at a local level and follows through on problem escalation to ensure resolution is accomplished and implemented. Provides guidance and advice in the development and implementation of new or substantially modified local standard work documents and desk guides, based on company policies and procedures which result in significant changes in operations or which serve as a basis for future policies. Provides responsive support to such documentation such as local policy and procedures for audits to ensure integrity and relevance of Business Processes. Participates in numerous detailed program reviews such as Functional Forums and Engineering Reviews that involve evaluating, advising on, and improving the effectiveness of a broad range of supply chain programs.
Provides policy concept inputs and assesses projected end resulted impacts to end users. Analyzes projected impacts to systems, workforce productivity, policies and procedures, and finances. Responsible for development and delivery of Enterprise planning and supply process training for Retail Planning functions and supply training functions on policies and logistics management for stakeholder support.
Provide Business Process Retail Planning policy and procedure input to training plans and schedules and identified new training requirements as a result of project developments. Monitor, distribute, and process SharePoint workflow box for incoming customer requests and provide timely resolution to numerous planning and supply transactional related issues. Perform causative research to ensure accurate file maintenance and retail record accountability. Develop strategies to enhance procedures that adhere to project timelines and gather appropriate resources and tools to meet stakeholder's operating requirements and policies Inventory Management Specialist
US Defense Logistics Agency-Robins AFB, GA
June 2013 to May 2016
Duties, accomplishments, and related skills:
Specialized knowledge and use of retail supply and inventory management functions. Expert knowledge and use of established supply principles, concepts and methodologies to perform tailored customer support functions relating to consumable and/or exchangeable parts required for depot maintenance and repair activities.
Process, monitor and evaluate actions to ensure sufficient assets are available to meet customer needs. identify and coordinate the resolution of problems/discrepancies. Evaluate customer needs in relation to partner services to identify and recommend proactive solutions to meet customer mission requirements.
Analyze transactional data to isolate root causes and recommend solutions to problems/issues impacting customer operations.
Expert knowledge and usage of systems used to track and work gap order reports. Refer problems encountered to higher level specialists for resolution. Provides support for alternate procurements such as offset procurement packages, including local purchases and organic manufacture to meet customer need. Ensure all assets purchased meet required specifications. Follow up on overdue package responses on delinquent sales orders and contracts. Initiate expedite action on established contracts. Coordinate with suppliers to research and track stock and replenishment actions to facilitate resolution of support gaps and backorders.
Expert knowledge of applications related to planning and procurement and the ability to apply and adapt analytical and evaluative methods and techniques to perform customer support studies. Expert knowledge and use of various customer processes, databases, organizational attitude and behavior to determine the constraints and opportunities presented by existing automated support systems and proposed customized support options.
Contacts customers to facilitate the resolution of complex and/or widespread customer issues. Advises customer on how to avoid the recurrence of problems based on experience and results of previous studies.
Provides real time status to customers regarding sales orders, discrepancies, and other requests and takes action to ensure timely support.
Monitors ticket workload and researches to resolve aging tickets. Researches, interprets, analyzes and applies a wide range of supply support policies, procedures, regulations and operating instructions.
Provides input to improve business practices to leadership and coordinates with process management to provide advice on changes to processes, policies and procedures. Provides input to higher graded specialists regarding root cause analysis in areas requiring performance improvement. Evaluates existing and potential customer requirements for specified goods and services by acquiring and analyzing both company and customer data.
Participates in forums designed for communication of ideas and feedback in the business environment. Customer Support Specialist
US Defense Logistics Agency-Robins AFB, GA
March 2010 to June 2013
Duties, accomplishments, and related skill:
Specialized knowledge and use of retail supply and inventory management functions, material coordination, awaiting parts (AWP) and MICAP procedures, support repair programs and local purchases/local manufacture processes. Expert knowledge and use of established supply principles, concepts and methodologies to perform tailored customer support functions relating to consumable and/or exchangeable parts required for depot maintenance and repair activities.
Process, monitor and evaluate actions to ensure sufficient assets are available to meet customer needs; identify and coordinate the resolution of problems/discrepancies; evaluate customer needs in relation to DLA services to identify and recommend proactive solutions to meet customer mission requirements;
analyze transactional data to isolate causes and recommend solutions to problems/issues impacting customer operations.
Researches and processes COPA and DO35K exceptions. Expert knowledge and usage of systems used to track and work unfilled order reports. Refer problems encountered to higher level specialists for resolution. Researches sources for urgent procurement packages, including emergency local purchases and emergency organic manufacture.
Ensure all assets purchased meet required specifications. Follow up on overdue package responses from engineer and contact vendor on delinquent sales orders and contracts. Initiate expedite action on established contracts. Coordinate with resolution specialists and supplier ops to research and track stock and replenishment actions to facilitate resolution of backorders. Reviews and analyzes data products from both production and supply systems to ensure overall supply effectiveness and compatibility of asset requisitions with end item requirements. I nitiates efforts to obtain compliance with all required Air Force specifications and AWP criteria. Recommends new and/or changed parts strategies to solve material support problems. Monitors and tracks items due-in for overhaul(DIOH) and due-in from maintenance/Duo-out to maintenance(DIFM/DOTM).
Ensures accurate accountability records for DIOH/DIFM/DOTM are maintained by tracking system discrepancies and resolving complex problems/issues. Establishes good rapport with other SSC/MSS personnel, supervisors and others within the immediate organization and/or related or support activities to resolve out-of-balance conditions. Expert knowledge and use of Resolution Packages, LDMS, DO35K, D043, G004L, Asset Visibility
(AV),ABOM, NIMMS, COPA, FUSION, ECF, ES-S, EMALL, G402A, COGNOS, DIBBS, FEDLOG, AOTS, ILS, WEBSDR and DSS.
Knowledge of applications related to planning and procurement and the ability to apply and adapt analytical and evaluative methods and techniques to perform customer support studies. Knowledge and use of customer and DLA processes, databases, organizational attitude and behavior to determine the constraints and opportunities presented by existing automated support systems and proposed customized support options.
Contacts customers to facilitate the resolution of complex and/or widespread customer issues. Advises customer on how to avoid the recurrence of problems based on experience and results of previous studies. Follows up to ensure supply and product quality discrepancies are accurately and completely resolved. Works with resolution specialist, supply planner, product specialist, and packaging specialist to ensure timely processing of complaints, and provides customers with status. Explains organization policy and procedures and resolves problems that arise. Educates customer on DLA services and systems.
Provides immediate status to the customer regarding sales orders, discrepancies, and other requests and takes action to ensure timely support.
Creates or responds to Customer Relationship Management(CRM)service tickets for issues requiring support from other DLA organizations or escalated from other DLA customer support employees following established business rules and procedures.
Monitors ticket workload and researches and resolve aging tickets. Researches, interprets, analyzes and applies a wide range of supply support policies, procedures, regulations and operating instructions.
Provides input to improve business practices to leadership and coordinates with process management to provide advice on changes to processes, policies and procedures. Provides input to higher graded specialists regarding root cause analysis in areas requiring performance improvement. Evaluates existing and potential customer requirements for specified goods and services by acquiring and analyzing both DLA and customer data.
Participates in forums designed for communication of ideas and feedback in the business environment. Represents DLA in supply meetings such as DREPs and Backorder Reviews. Presents and explain customer support issues and/or problems at internal DLA meetings Retail Item Manager
US Defense Logistics Agency-Robins AFB, GA
March 2008 to March 2010
Duties, accomplishments, and related skills:
Provide supply support for production, overhaul, repair and/or other operations for electronics maintenance wings.
Coordinate short to long range material support for future aircraft workloads with Supportability Specialists and Prime Item Managers.
Analyzes supportability documentation at various intervals and coordinates with Prime Item Manager, Planners and Schedulers.
Monitors repair priorities. Reviews end item status on a daily, weekly and monthly basis and monitors parts to resolve production backorders.
Monitors and tracks due-in from overhaul (DIOH) and due-in from maintenance/due-out from maintenance (DIFM/DOTM).
Manages listings, maintenance and supply systems to correct out of balance conditions and in-transit detail records.
Reviews reports of usage and past program documentation and all other applicable material to accurately determine requirements and demand factors.
Initiates actions required to procure, distribute and/or redistribute material within the supply systems to support critical material movements.
Provides daily item management support for aircraft repair, overhaul and modification operations. Monitors and evaluates usage transactions. Tracks the timing of re-orders and other actions to ensure items are available when needed. Takes action to initiate, cancel and schedule procurement and validity of backorders and excess material.
Determines whether the priority on items should be changed to meet critical requirements. Provides guidance to Prime Item Managers, Planners, Schedulers, Shop Supervisors, MIC managers, supply technicians and AWP monitors.
Participates in meetings and conferences to provide parts/material status to all involved parties through monthly DREP meetings. Takes any and all corrective actions to ensure all parts, materials and documentation are correct and in order. Conducts research to determine reason for patterns of transaction errors and failures. Monitors and enters data and/or conducts research using multiple supply databases.
Researches supply availability, characteristics, data information, history and availability using multiple supply systems. Retrieves appropriate data and responds to inquiries in a timely manner. Monitors local purchase and local manufacture orders. Maintains all records and documentation in files for reference and security.
Supply Technician
United States Air Force, Air Force Materiel Command-Robins AFB, GA February 2004 to March 2006
Duties, accomplishments, and related skill:
Provide supply support for production, overhaul, repair and/or other operations for electronics maintenance wings.
Coordinate short to long range material support for future aircraft workloads with Supportability Specialists and Retail Item Managers.
Analyzes supportability documentation at various intervals and coordinates with Retail Item Managers, Planners and Schedulers.
Monitors repair priorities and tracks due-in for overhaul (DIOH) and due-in from maintenance/due-out from maintenance (DIFM/DOTM).
Manages listings, maintenance and supply systems to correct out of balance conditions and in-transit detail records.
Reviews reports of usage and past program documentation and all other applicable material to accurately determine requirements and demand factors. Initiates action required to procure, distribute and/or redistribute material within the supply system to support critical material movements. Provides daily item management support for aircraft repair, overhaul and modification operations. Monitors and evaluates usage transactions, tracks the timing of re-orders, customer complaints and other actions to ensure items are available when needed. Takes action to initiate, cancel and schedule procurement and validity of back orders and the excess material. Participates in meetings and conferences to provide parts/material status to internal senior management and all other internal/external involved parties. Takes any and all corrective actions to ensure all parts, materials and documentation are correct and in order. Conducts research to determine reason for patterns of transaction errors and failures. Enters data and/or conducts research using multiple supply databases.
Researches supply availability through DO35K and characteristics, data information, history and availability using DSS and D043A systems.
Retrieves appropriate data and responds to inquiries in a timely manner. Maintains all records and documentation on files for reference and security. Supply Technician
United States Air Force, Air Force Materiel Command-Robins AFB, GA November 2002 to February 2004
Duties, accomplishments, and related skills:
Various secretarial skills such as typing 75 words per minute, shorthand, customer service, office organization and payroll. Proficient in Microsoft Office programs such as Word, Excel, Access and Outlook. Used many systems to conduct research and provide guidance and backup paperwork in establishing purchase requests for contract awards.
Office Automation Clerk
United States Air Force, Air Force Materiel Command-Robins AFB, GA July 2000 to November 2002
Duties, accomplishments, and related skills:
Various secretarial skills such as typing 75 words per minute, shorthand, customer service, filing, office organization and payroll. Proficient in Microsoft Office programs such as Word, Excel, Access and Outlook. Education
college in Business Administration
Middle Georgia Technical College - Warner Robins, GA May 2020
Honor Roll
Level 2 in Life Cycle Logistics
Defense Aquisition University - Robins AFB, GA
August 2013 to October 2015
Skills
• Microsoft Excel
• Communication skills
• Data analysis skills
• Analytics
• Microsoft Word
• Analysis skills
• Microsoft Office
• Microsoft Powerpoint
Awards
Career worth of awards, can provide dates
Outstanding and Fully Successful on yearly appraisal ratings Many on the spot recognitions/cash/time off awards for individual and team Additional Information
References:
Councilman James (Jim) Moody
***********@*****.***
Don Jarzenka
Dr. Michael Abbott
Judith Luke
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