Administrative Assistant Customer Service
Resume:
DENISE COLSTON-SCOTT
*************@*****.***
Jacksonville, FL 32218 352-***-**** ******************@*****.*** Professional Summary
Organized and dedicated Administrative Professional. Providing keen attention and experience with written and verbal skills. Pleasant speaking voice and a professional demeanor. Ability to work successfully with others as part of a team or with little to no supervision. Punctual, reliable, detail-oriented, with great work ethics. Excellent customer service and conflict management skills.
Skills
Database and Client Management Systems
Document and File Management
Ease with Computers and Technology
Appointment Coordination
Multi-Line Telephone Systems
Work History
Extremely great interpersonal skills
Strong Organizational and leadership abilities
Judgment and Decision Making Research
Analytical Skills Verbal and Written
Communication Microsoft Office Suite
NCBA/Metro North and Northwest Jacksonville Community Development Corporation-Jacksonville, Florida My current job and title is with NCBA/Metro North and Northwest Community Development Corporation. I am the Senior Administrative Assistant/Receptionist and have been employed here since the beginning of January 2023 until the present. My duties are to answer the phones, type correspondence, check emails, address issues with tenants, process receipts and payments of rentals, monitor a 16 cite camera of property, meet and greet board members,provide secretarial and assist with arrangement of equipment delivery. Maintain scheduling of electricians, maintenance, cleaning,filing of blue prints and any and all duties requested by CEO and Partner. Update policies and manuals pertaining housing and potential home ownership
01/2015 to 09/2015 Stonegate Mortgage Corporation – Clearwater, FL Purchased, inventoried and maintained office supplies for the office. Processed and prepared collateral files.
Provided clerical support as needed for the Chief Operating Officer in regards to preparation of letters, memos and emails.
Administrative Assistant, Receptionist 11/2008 to 01/2009 Patricia Strowbridge, P.A. – Orlando, FL Monitored an in-house security system on a daily basis for entrance to and from the company lobby and various areas throughout the office.
Distributed and delivered outgoing and incoming FedEx and UPS packages and mail. Welcome on-site visitors; determined nature of business. Legal Administrative Assistant 07/1996 to 08/2006 The Practice, Inc. – Orlando, FL Drafted legal documentation per Attorney's direction. Case management of 200 files and overflow Secretary duties. Ordered medical reports and requested accident reports. Knowledgeable legal and medical terminology.
Prepped files for litigation.
Prepared discovery documents and provided accurate research cites. Education
Bachelor of Science: Business - 193 Credit Hours
Rockhurst College - Kansas City, MO
Associate of Science: Accounting
Penn Valley Community College - Kansas City, MO
Certifications
Clayton State University - Paralegal Studies
Interactive Learning Center - Corrections Officer
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