Customer Service Risk Management

Bruce Allen Bush

Trussville, AL *****

Summary:

Over 40 years of leadership experience in military and federal civilian roles, including a 25-year career in the U.S. Air Force and 16+ years as a Federal civil servant.

Proven track record of managing large, diverse organizations and overseeing strategic operations across military, defense, and homeland security environments.

Expert in financial and budget management, with oversight of annual budgets exceeding $300 million and extensive experience in cost analysis, spend planning, and regulatory compliance.

Strong background in construction and infrastructure management, facility planning, and logistics for federal campuses and multi-agency operations.

Skilled in contracting oversight, acquisition strategy development, and execution of multimillion-dollar procurement and construction projects.

Demonstrated success in business operations, administrative leadership, and internal controls across complex, high-impact programs.

Adept at interagency coordination, stakeholder engagement, and customer service, with experience working alongside organizations such as the FBI, CDC, HHS, and USCG.

Proven ability to lead organizational transformation, resolve conflicts, and improve operational efficiency in high-pressure environments.

Experienced in policy formulation, compliance assurance, risk management, and personnel supervision with a focus on accountability and mission success.

Recognized for exceptional problem-solving skills, integrity, and a hands-on leadership style that fosters teamwork and performance excellence

Department of Defense Certified Acquisition Professional level III, Department of Defense Certified Business Financial Manager level III, and Department of Defense and Homeland Security Certified Contracting Officer Technical Representative Level II

Skills:

Leadership

Strategic Planning

Budget Management

Financial Analysis

Operations Management

Contract Oversight

Project Management

Construction Management

Facility Planning

Infrastructure Support

Personnel Management

Policy Implementation

Risk Management

Compliance

Logistics

Procurement

Records Management

Emergency Response

Interagency Coordination

Conflict Resolution

Problem Solving

Customer Service

Training & Development

Team Building

Government Contracting

Program Oversight

Stakeholder Engagement

Internal Controls

Security Management

IT Oversight

Education:

Bachelor of Science in Economics, Troy State University, Troy, AL. 1981

Master of Business Admin, Florida Institute of Technology, Melbourne, FL 1984

Master of Strategic Studies, Air War College, Maxwell Air Force Base, Al 2000

Job Experience:

Missile Defense Agency, Department of Defense, Redstone Arsenal, Al. Full time

November 2018- April 2024

Financial Budget Analyst, Test Integration Lead, Directorate of Test

Ensure financial funding for all aspects of flight, ground, and cyber tests is accurately accounted for and appropriately funded.

Collaborate with each of the Agencies’ Directorates to finalize test design costing, budgeting, and financial planning.

Develop, manage, and execute the annual budgets for the Directorate of Test, overseeing more than $300 million in funding annually.

Create and adjust financial spend plans quarterly based on mission execution and actual costs, ensuring efficient allocation of resources.

Prepare executive-level financial briefings on test funding, cost analysis, and financial status.

Work with the cost team to develop detailed financial cost estimates and create cost slides for every test.

Respond to Congressional Request for Information (RFIs) related to test funding, providing clear financial data and justifications.

Ensure financial compliance with Office of Management and Budget (OMB), Congressional, Department, and agency financial management guidelines and regulations.

Maintain adherence to financial budget precedents, controls, and regulations set by relevant authorities to ensure fiscal responsibility.

Department of Homeland Security, Anniston, Al.

October 2016 - November 2018,

Deputy, Superintendent, Center for Domestic Preparedness

Assisted the Superintendent in providing executive-level management and leadership for the CDP, which trains over 45,000 emergency responders annually from local, state, and tribal agencies.

Responsible for the operations of the CDP’s 176-acre campus, which includes:

The only toxic agent training facility for civilian responders in the country.

The nation’s only hospital training facility dedicated to mass casualty events related to terrorism or natural disasters for healthcare, public health, and environmental health communities.

Managed all aspects of day-to-day operations, including:

Financial Operations, Contracting, Human Capital Programs, External Affairs Operations, Quality Assurance, Coordination with Federal training partners.

Conducted complex reviews to ensure compliance with standards, analyze trends, deviations, problems, and oversee resolution of issues.

Routinely represented the Center with higher headquarters.

Established and maintained effective working relationships with multiple organizations and agencies, including:

FBI, CDC, Department of Veterans Affair, HHS, Federal Law Enforcement Training Center, US Coast Guard Other training partners.

Met with stakeholders, customers, and coordinating officials to assess satisfaction, explain policies, and resolve issues.

Provided guidance and training for staff members.

From April 2017–July 2017, served as dual-hatted Superintendent while a new superintendent was appointed.

Department of Homeland Security, Anniston, AL. Full time

Sept 2008-Oct 2016

Director of Business Operations, Center for Domestic Preparedness,

Annual Budget Management: Develop, manage, and execute the Center’s $64.991 million operating budget and oversee $7M+ in annual facilities funding.

Finance and Accounting Operations:

Oversee daily operations of the finance and accounting offices, including invoice and travel claim processing.

Reconcile account balances and funds, including open commitments and obligations, on a monthly basis.

Internal Control Program: Implement and manage extensive internal control programs.

Compliance and Regulations: Ensure compliance with OMB, Congressional, and agency financial management objectives, budget guidelines, and controls.

Funds Disposition: Ensure proper allocation of funds to meet the Center’s mission requirements.

Logistics Operations: Direct logistics operations, including managing over $24 million in government property (owned and leased assets).

Property Management: Serve as the Center’s Property Management Officer, overseeing the management of over 100 government and leased vehicles.

Records Management and Document Control: Responsible for managing the Center’s records and document control systems.

Contracting Oversight:

Oversee millions of dollars in contracts (cost-plus and firm-fixed price).

Coordinate procurement actions related to over $55M in contracting actions with the Office of Acquisition Management.

Acquisition Strategy: Develop short- and long-term acquisition strategies and goals for the Center.

Operations & Support Programs: Provide direction and oversight for programs including Operations, Security, Emergency Operations, IT, Engineering, Safety, Industrial Hygiene, Environmental, and Sustainment.

Facility Management: Oversee complex facility operation support services, including lodging, maintenance, guard services, and food service contracts.

Construction Project Management: Plan and manage construction projects and infrastructure upgrades for owned/leased properties, working with U.S. Army Corps of Engineers and contractors.

Contractor Oversight: Conduct regular reviews of contractor operations and assess contractor progress and challenges.

Program and Project Management: Oversee project and program management across the business enterprise.

Advisory Role: Advise and represent the Superintendent on various management areas, supporting the CDP mission to provide hands-on emergency response training.

Policy and Procedure Formulation: Develop policies, procedures, and long-range plans to govern operations and support programs, ensuring personnel and financial resource management.

Security Management: Oversee physical and personnel security management for the Center.

IT Program Management: Manage IT systems, including security and network certification/accreditation.

Contracting Officer Technical Representative (COR): Act as the certified Tier II COR by DHS.

BE&K Government Group, Birmingham, AL. Full time

May 2006-Sep 2008

Project Manager

Responsible for the complete development of projects for the Government Group.

Responsibilities include the research of possible project opportunities, developing a win strategy, writing a proposal, bidding the project, and execution of the project.

Work has included major construction projects for the Department of Defense, Federal Emergency Management Agency, National Aeronautical and Space Administration, Department of Labor, and State Government Agencies. Projects range from $10-$110 million.

January 1982– May 2006

Multiple assignments at different levels within the United States Air Force. Highlights included commanding two squadrons and a group. Headed a Directorate at a Major Air Command and at an Air Staff Agency.

Specifics can be provided on request for each Air Force Assignment.

References available upon request.

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