Project Manager Senior Program
Resume:
Jeffrey G. (Jeff) Hodgkinson
*******@*****.*** C#: 602-***-**** www.LinkedIn.com/in/jeffhodgkinson
Director/Senior Program/Product/Project Manager/Agile Coach/SAFe
Program / Project Mgr Organizational Development Mentor/Instructor PMO / Agile Coach Facilitator
Highly adept senior program/project manager with over 40 years of experience in directing and managing cross-functional teams. Most experience with enterprise/global-sized portfolios, programs, and projects. Exceptional management qualities, delivering complex, deadline-driven programs and projects within rigid time constraints and under budget. Proven ability to integrate the business value of innovation and technology to realize organizational goals and objectives. Excellent coaching/mentoring, speaking, instructing, and facilitation skills. Proficient in Scrum, Agile, and SAFe processes, ceremonies, and metrics.
Core Competencies
CMMI
Cost Estimation
Agile/Scrum/SAFe
PMO
Program/PM
Quality Assurance
Risk Management
Scheduling
Facilitator
Training
Professional Experience
MayStreet/LSEG, New York, NY Nov 2021- Present
Senior Project Manager
oWorked primarily on various projects and programs aimed at supporting the development client marketing data with main client being the SEC (Securities and Exchange Commission). Requires SEC Security Clearance.
oNumerous operational process and productivity projects and initiatives such as client support (technical help desk), common metrics, and Agile support tools.
oSupported the LSEG acquisition transition in various temporary roles ensuring continuity and mitigating loss of client service support while adopting LSEG systems and tools.
oActed at times as Account Manager for key revenue clients where a 'one stop shop' entity support level was required.
oCoached others on obtaining PMP (Project Management Professional) certification and other Agile processes.
oSupported internal training on various products offered to clients.
Molina Health Care, Phoenix, AZ Jan 2021-Aug 2021
IT Director, Implementation Management
IT MCC Support Team Director:
oOptimized the Contact Center from an IT support approach minimizing ‘agent lost days’ due to IT problem origins.
oSupported the ESD (Enterprise Service Desk) reconfiguring for Molina to reduce iServe ticket volumes to an acceptable TAT (Turn Around Time) and improved customer service level.
oManaged 11 Production Support Techs dispositioning 800+ request tickets per month. Worked with the team to put improved infrastructure in place based on CMMI (Capability Maturity Model Integration) going from a 0.5 to a 2.5 assessment in process improving customer service and average ticket TPT (Through Put Time) from 9.0 days in 2020 to 1.9 days in 2021. Continued to work with this team to resolve process issues and improvements.
Molina TSA (Transition Services Agreement):
oAs part of an acquisition, Program Manager for IT work stream moving MCC business group (~2000 employees) to Molina.
Magellan Health, Phoenix, AZ Jan 2018-Dec 2020
IT Director, Implementation Management
Molina TSA (Transition Services Agreement): Program Manager for IT work stream moving MCC business to Molina.
MCC (Magellan Complete Care): Managed various programs/projects as directed by the CIO.
Project Focus: Implement technology partnered medical management system application with operational redesign to transform healthcare for all lines of business.
Completed Project Moonshot 201 – Iteration Manager (ExO)
TriZetto/Cognizant, Phoenix, AZ June 2015–Jan 2018
Release Train Engineer /Agile Sr. Project Manager (RTE/APM)/Agility Health Program Coach /Asst. Program Manager
T3 Ops Program Manager working various process, productivity, quality improvement, data metrics/analysis (Tableau Server) projects, and AgilityHealth for 12 development org teams consisting of over 120 Scrum teams / 800+ members.
As an RTE (Release Train Engineer) /APM (Agile Project Manager), I managed three healthcare products and over 25 scrum project teams in a SAFe (Scaled Agile Framework) environment.
Member of the Cognizant Mentoring Program, Veterans Network, and Delivery Excellence Team.
SolarCity, Phoenix, AZ May 2014—March 2015
Field Energy Consultant (FEC) / Area Group Leader
As an FEC, I worked with clients to switch to cleaner energy (until Utility Company changed Policy) by:
Educating: Explain to homeowners the feasibility of solar power and their ability to reduce their electrical bill with clean solar energy.
Consulting: Provide options for reducing carbon footprints and substantially lowering energy bills through solar power using advanced software tools and satellite imagery to analyze current energy data usage and design custom proposals.
Energy Auditing: Evaluate customers' energy usage and identify opportunities for improvements with sustainable, cost-effective alternatives to their current energy consumption profile.
Advising: Showing the many examples of features and benefits that are included in the SolarLease and MyPower agreements.
Managing: My own business using tools and resources provided in part by SolarCity to obtain my own customer referral base
Intel, Phoenix, AZ June 1980—April 2014
DCH Ops (DAT Automation Team) Program/Project Manager Nov 2012—Apr 2014
Managed various automation initiatives and projects using Agile Project Management that support DCH transformation and adoption to an Enterprise Open Cloud. Primary projects are iConfig, iConfig engagement, Hosting University training, and DAT Request Tool
DCH Ops Efficiencies Efficiency Program Manager Feb2012—Nov 2012
Program manager to drive efficiency items to fruition for a 300-person organization with a goal of 40,000 hours of productivity gain and achieved~54,000. Identified, launched, and managed two major efficiency automation projects.
IT Engineering ASE (Automated Solutions Engineering Program Manager) Aug 2011—May 2012
Program manager to support engineers and developers focused on reduction of costs and elimination of manual work via automation to numerous processes and tools used in IT.IT Host Engineering PM Forum Chairperson and PM Coach/Mentor.
IT PMO PMI Credential Mentor (separate responsibility org agnostic) Jan 2011 –Sept 2012
Side responsibility as a request of IT Senior Management to offer coaching to IT PM’s on obtaining any of the PMI credentials.
IT OPS DCH (Data Centers &Hosting Internal Cloud (Hosting Transformation) Program Manager Jun 2009—Aug 2011
Hand-picked to manage multi-million-dollar program designed to leverage and showcase Intel IA multi-core and virtualization capabilities causing increased value to the business by resolving current datacenter issues, lowering overall TCO (Total Cost of Ownership), improving sustainability, and putting Intel in a global leadership position for cloud computing and virtualization.
IT OPS SM Delivery PMO Manager/Program Manager/Organization Coach Feb 2008—Jun 2009
Supported the Service Management organization in various capacities ultimately resulting in the creation and sustained management of a role model PMO. Also created and implemented a widely successful career mentoring program for program and project managers.
Implemented and managed a program/project capability maturity model in a 1,900 person IT organization.
Developed the Service Management Portfolio Roadmap and managed the PMO.
Named ST (Service Technology) PMO Lead responsible for all ST Workflow projects.
Served as Program Manager for IT Principal Program Manager Talent Planning Pipeline Program.
Supported the IPRO (Remedy) Crisis Team as Technical Project Manager.
IT PMO Strategic Process Coach Jan 2006—Feb 2008
Recruited to be the PMO Coach for the IT Business & Quality Services (BQS) organization supporting adoption of Program Life Cycle (PLC), CMMI to Level 3, and PMO Tools. IT Safety Champion for BQS.
Assisted four IT organizations (BQS, EPS, IIRS and SAI) moving them to be self-sufficient and self-governing.
Supported several Capability and Account Management business groups as a Process Coach for PLC, ESP (CMMI) adoption to L3 by guiding Program/Project Managers in all aspects of project optimal processes.
Certified Intel University Instructor for PLC, PLC Decision, ESP, Configuration Management, Requirements Management, Test Processes and MAPP Day Facilitation courses. Train the Trainer instructor for several courses.
Sr. Program Manager July 1998—Dec 2005
Developed and led multidisciplinary teams consisting of engineers, project managers and technicians on major global projects within the Information Technology department. Charged with full P&L responsibility for several projects with annual operating budgets of up to $25M annually
Oversaw Information Security program of removing non-company managed systems globally, significantly improving protection of Intel proprietary information and intellectual properties.
Spearheaded implementation projects of 9,000+ WLAN access points at 500 Intel locations worldwide and maintained average annual budget of $3.5M Led up to 60 projects per year working in a CMM L2 environment.
Designed, implemented, and managed wireless upgrade for 4,000 conference rooms Intel-wide. Increased productivity and cost savings resulted due to improving real-time collaboration and work capabilities.
Pioneered and executed Intel’s first web-based internal on-line training system including detailed documentation and interactive training modules.
Program Manager/Problem Tracking Report/Operations Aug 1995—July 1998
Supported Digital Camera Operation (DIO) in many capacities. Worked with product development teams to develop organizational infrastructure, acquire key talent and resources and manage services to meet organization’s objectives. Acted as Intel’s recruiting liaison to University of Arizona’s Engineering Department. Appointed Emergency Response Team (ERT) Incident Commander.
Established and led 971 KIT Problem Reporting System, partnering with all disciplines to resolve any issues related to the 971 KIT camera design. Chaired debug meetings and reported findings to senior management.
Integrated over 20 product development project schedules into a master schedule providing schedule analysis, resource projections and constructability studies. Supported management of three high volume manufacturers.
Collaborated and developed DIO Internet homepage that has become model for other departments’ homepages.
Program Manager May 1993—Aug 1995
Directed and managed building move for equipment and 300+ people developing infrastructure and product teams. Provided business resumption/recovery and administrative redesign leadership, reporting directly to Vice President.
Crafted and activated disaster/business recovery plans for all EMD, SPG and EPD organizations. Identified and coordinated all activities necessary to return business to normal conditions following an emergency situation.
Realigned administrative processes for EMD organization reducing costs by eliminating duplication and upgrading technology. Provided training to staff emphasizing teamwork, productivity and organizational support.
Empowered with Building Czar authority keeping facilities operational at maximum productivity by streamlining processes. Leader for Emergency Response Team and partnered in several organizational infrastructure revisions.
Project Team Manager/Project Engineer Jan 1988—May 1993
Prepared and administered five-year capital plan for site’s facilities upgrades and general construction projects. Worked with finance and management to develop long-range goals and forecasts. Coordinated over 40projects annually with budgets totaling up to $12M per year.
Gave overall direction to all project activity and team members. Acted as liaison to customer groups. Ensured standards for scope, schedule, quality, and budget for every project in an Empowered Work Group (EWG) environment.
Determined cost of projects, formulated funding packages, worked with customers to determine schedule and with vendors to ensure quality workmanship and on-time delivery within established budget.
Devised procedures and formal/informal training programs to facilitate utilization of in-house and contractor resources. Assisted other project supervisors with administrative and budget processes.
Facilities Project/Senior Services/Administration Supervisor May 1985—Jan 1988
Tasked with guaranteeing safe and efficient facility operations of a 24/7 shop in compliance with federal, state, local, and Intel codes, policies, and quality standards. Administered materials procurement and developed a 2,000-item automated inventory system. Consulted with purchasing, finance, and accounts payable departments while supporting four maintenance groups. I had the additional responsibility of managing a full staff of 20+ technicians, contractors, and administrative personnel. system. maintenance groups. I had the additional responsibility of managing a full staff of 20+ technicians, contractors, and administrative personnel.
Maintenance Supervisor/Facilities Technician May 1980—May 1985
Oversaw maintenance operations at various Chandler, Deer Valley, and Tempe facilities each consisting of at least 250,000 sq. ft. of building space, 32,000 sqft. of manufacturing clean room and 25 acres of grounds. Trained and supervised up to 25 employees on various operating schedules.
Petty Officer
United States Navy, Honorably Discharged May 1976—May 1980
E5 Electrician’s Mate, Ship’s Master at Arms, Armed Forces Police (Philippines)
Education
M.B.A., Project Management, Barrington University, 1997, Mobile, AL
B.S., Management of Information Systems and Business Administration, 1993, Barrington University, Des Moines, IA
A.A., General Studies, Mesa Community College, 1983, Mesa, AZ
A.A., Management, Mesa Community College, 1985, Mesa, AZ
A.A., Executive Management, Rio Salado Community College, 1985, Mesa, AZ
Master’s & Advanced Master’s Certificates in Project Management, 2000 & 2003, George Washington University, Washington D.C.
Credentials and Certifications
Acronym
Full Description
#
Organization
AgilePM®
Agile Project Manager(200750421)
#04202277-01-2JGQ
APMG-International www.apmg-international.com
AHF
Agility Health Facilitator
n/a
Agility Health www.agilityhealthradar.com
CAPM®
Cert. Assoc. in Project Management
#1380687
(PMI) Project Management Institute
CCS
Cert. Construction Superintendent
n/a
(AGC) Association of General Contractors)
CDT
Construction Document Specialist
n/a
(CSI) Construction Specifications Institute)
CPC™
Certified Project Consultant
#55
(AAPM)American Academy of Project Mgmt
CIPM™
Certified International Project Mgr.
#55
(AAPM)American Academy of Project Mgmt
CPPM
Certified Professional Project Mgr.
n/a
(MSI) Management Science Institute
CPPM – L10
Certified Practical Project Manager
#794
www.practicalprojectmanager.org
CDRP
Certified Disaster Recovery Planner
#1526
(DSI) Disaster Recovery Institute
CMMI
Capability Mgmt. Maturity Int.
n/a
Intel Corp Certification
CSM™
Certified Scrum Master
#141044
http://www.scrumalliance.org
CSP™
Certified Scrum Professional
#133672
http://www.scrumalliance.org
CSQE
Certified Software Quality Engineer
#1384
(ASQ) American Society of Quality
GPM-b®
Green Project Manager-Basic
#000001
GreenProjectManagement.org
GPM®
Green Project Manager
#3502
GreenProjectManagement.org
GPM-M®
Green Project Manager-Master
#000001
GreenProjectManagement.org
IPMA-B®
Senior Project Manager
#B09-0201
(asapm) Amer. Society for Advancement in PM
Iteration Manager
Proj. Moonshot 201 – Iteration Mgr.
n/a
MagellanHealth <part of ExO training>
ITIL Foundation
ITIL Foundation
#773971
(EXIN) Examination Institute for Info Science
Manager
TriZetto Manager
n/a
Trizetto/Cognizant Corp
MPM™
Master Project Manager
#12362
(AAPM) American Academy of Project Mgmt
MSP Orange Belt
MS Project – Orange Belt
n/a
Intel Corp
PME™
Project Management Expert
#0508-540
Econsultingwww.ecgmn.com
PMOC
Proj. Management Office Certified
n/a
PMOUSA www.pmousa.com
PMP®
Project Management Professional
#713
(PMI) Project Management Institute
PgMP®
Program Management Professional
#481059
(PMI) Project Management Institute
PMI-ACP®
Agile Certified Professional
#1569853
(PMI) Project Management Institute
PMI-RMP®
Risk Management Professional
#1309857
(PMI) Project Management Institute
PMI-SP®
Scheduling Professional
#1374087
(PMI) Project Management Institute
PMW
Project Management Wizard
#0001
LCG www.LambertConsultingGroup.com
SAFe SA
SAFe Scaled Agilist
Scaled Agile, Inc.
SSGB
Six Sigma Green Belt
n/a
Intel Corp Certification
LinkedIn Courses
Open this link for a list of completed LinkedIn Learning Courses
Molina Health care Certifications
iServe
Magellan Health Certifications
Iteration Manager
Manager
Trizetto Certifications
Manager/Team Leader
Risk Manager
Project Manager
Intel Certifications
Project Team Leader
MAPP Day Facilitator
Office Ergo Assessor
Product Mgr SME (PdM)
ERT Incident Commander
IT@Intel CMMI PM/Facilitator
Intel University Instructor Certifications
Master Intel University Instructor for MAPP (Make a Project Plan) Day Facilitation & Principles of Program Management classes
Intel University Instructor for PLC Workshop; PP& PMC for PM/Teams; Configuration Management; Requirements Mgmt; MSPS Project; Facilitating Retrospectives; Organizational Change Resiliency; Test Processes; & Office Safety classes
Awards
[2021] Top recognized employee for June 2021 (Molina) [2010] PMI Distinguished Contribution Award
[2021] Top recognized employee for May 2021 (Molina) [2015] SolarCity Top 50% Performer Award
[2009] Kerzner International PM of the Year™ – 2nd place
[2009] PMI Phoenix Chapter Volunteer of the Month (March 2009)
[2014] July AZ Top New FEC (Field Energy Consultant)
[2008] Intel ST (Service Trans) Hall of Fame Award (Q3 2008)
[2013] IPMA Bronze Achievement-integrating sustainability in PM
[2012] Intel Achievement Award (IAA)
[2011] Intel IT Excellence Award (2nd one – other in 2005)
[2011] Green Project Management – Sustainability Award
[2011] PMI Kerzner Award Semi-Finalist – 2nd place
[2005] Intel IT Excellence Award
[2005] Intel Outstanding Achievement Award
[1982-2014] 14 Intel Divisional Recognitions
[1982-2014] 45 Intel Spontaneous Recognition Awards
[1977] US Navy “Sailor of the Quarter” (July – Sept 1977)
Associations
-Agile Business Consortium (ABC)
-American Association of Cost Engineers (AACE)
-American Society for Quality (ASQ)
-Arizona Solar Energy Industries Association (AriSEIA)
-Disaster Recovery Institute (DRI)
-Green Project Management (GPM)
-International Project Manager Association/American Society for the Advancement of Project Management (IPMA/asapm)
-Project Management Institute (PMI)
-Project Management Association of Canada (PMAC)
-Scrum Alliance
-TUSK (Tell Utilities Solar won’t be Killed)
Volunteering
oVolunteer on a rotational basis at BCC (Broadway Christian Church) in services production support
oServed on my community as member of the Rules & Regulations and Finance/Long Range Planning Committee
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