Operations Manager Administration

Julie Bock

1-847-***-**** ********@*****.*** New River, Arizona

SUMMARY

Experienced Administrative Operations Manager with 11 years of expertise in optimizing management processes, strategic planning, and vendor relations. Proven track record in enhancing efficiency, leading teams, and driving cost-saving initiatives across diverse industries. Adept at aligning operations with organizational goals, ensuring seamless coordination and high-level support for executive leadership. WORK EXPERIENCE

Alturas Capital Partners Scottsdale, AZ

Assistant Property Manager Mar 2024 - Present

Created and maintained lease and property files.

Maintained building floor plans, created where needed. Maintained reserved parking space logs and performed audits of all properties in portfolio (8). Reviewed invoices for appropriate property and expense categories. Obtained and tracked vendor W-9s.

Researched and resolved past due balances.

Requested appropriate insurance information from new vendors. Developed and maintained courteous, service-oriented rapport with all tenants and owners. Cognizant Phoenix, AZ

Senior Executive Administrative Manager Jun 2016 - Jun 2023 Streamlined global executive support by optimizing administrative processes, resulting in a 30% increase in operational efficiency

Established and nurtured partnerships with internal clients and stakeholders, fostering a culture of trust and mutual support

Implemented innovative team motivation strategies, leading to a 25% improvement in employee satisfaction and a 20% reduction in turnover

Facilitated cross-functional teamwork to address operational challenges, resulting in a 30% decrease in recurring issues

Developed and scaled service delivery and performance metrics, resulting in a 50% increase in efficiency.

Spearheaded talent acquisition initiatives, reducing time-to-hire by 30% and improving new hire retention rate by 25%

Orchestrated a company-wide All Hands event for 500+ employees, showcasing the new CEO's vision and improving employee engagement by 40%

Managed 5 facility budgets and analyzed actual results against forecasts. Drove strategic initiatives to enhance departmental efficiency, consistently delivering high-impact results within tight deadlines

Negotiated national vendor contracts, achieving cost savings of 15% for office supplies and 10% with Aramark.

Voit Real Estate Services (now Kidder Mathews) Phoenix, AZ Business Operations Manager Apr 2013 - May 2016

Led daily operations for high-performing commercial real estate team, fostering a collaborative environment that improved team synergy and client satisfaction Developed and executed performance improvement plans for 6 employees, enhancing overall team efficiency and stakeholder relationships

Provided comprehensive executive support to Managing Director, enhancing organizational efficiency and facilitating strategic decision-making

Developed and implemented a streamlined onboarding process, reducing time-to-productivity for new hires by 25% while ensuring full compliance

Managed transaction coordination and file auditing processes, ensuring 100% compliance with AZDRE regulations and reducing error rates by 15%

Optimized invoicing and commission processes, reducing payment cycle time by 40% and improving cash flow management

Managed 25 Broker Ledgers and optimized Marketing Expense Budgets, resulting in 25-30% cost savings without compromising effectiveness

Streamlined information flow between local office and corporate leadership, resulting in 30% faster decision-making processes

Managed vendor relationships and financial operations, reducing operational costs by 20% while maintaining service quality

Developed and implemented comprehensive employee appreciation program, improving team morale and reducing turnover by 20%

EDUCATION

Patten University Oakland, CA

AA, Business Management

SKILLS

Yardi Vendor Management Microsoft Office Suite

Concur Customer Service Conflict Management

Team Building Onboarding & Integration Office Operations Strategic Planning Coordinate Meetings Google Suite Confidentiality Procurement Data Interpretation

Leadership & Employee

Engagement

Budgeting Business Process Improvement

Critical Thinking Adobe Pro Management

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