Customer Service Retail Sales
Resume:
Jeremy Milinazzo
San Francisco, CA
******.*********@*****.***
Summary
Dedicated and results-driven customer service representative with over 12 years of experience. Demonstrated success in growing business and increasing profits by 20%-50%. Proven ability to multitask and organize multiple projects efficiently. Renowned for reliability, clear communication, and consistently fulfilling clients' needs. Possesses over 8 years of high-end retail sales experience and more than 4 years in the painting and construction industries. Eager to excel in diverse roles and explore new fields of work.
Skills
● Customer Service: Exceptional client needs assessment, building professional relationships
● Sales & Business Growth: Retail sales, upselling techniques, acquiring new clientele from neighboring markets
● Technical & Administrative: POS transactions, Quickbooks, Google Docs, Microsoft Word/Excel, maintaining clean work areas
● Personal & Safety: Adherence to safety protocols, OSHA standards, information confidentiality, CPR & first aid certified
● Communication & Organization: Excellent verbal and written communication, attention to detail, multitasking abilities, inventory control
Experience
Meals on Wheels, Stella Courier, UberEats/DoorDash Delivery Driver/ Messenger - San Francisco, CA - (03/2020 - 04/2024)
● Safely operated various vehicles to transport meals to destinations.
● Maintained efficient delivery schedule, ensuring timely and accurate deliveries.
● Utilized navigation tools and GPS to improve delivery times by 25%.
● Handled prepared meals with care, preventing loss or damage during transit.
● Provided excellent customer service, professionally representing the company.
● Adhered to all traffic laws and safety regulations, maintaining perfect driving record.
● Oversaw delivery paperwork through documentation and accurate record-keeping.
● Collaborated effectively with dispatch to streamline deliveries and shifting priorities. Intrinsic Precision
Sales & Office Manager/ Customer Service Specialist - San Francisco, CA - (02/2013 - 12/2019)
● Assisted clientele in ordering from an extensive catalog of over 500+ high-end body jewelry products, ensuring a seamless purchasing experience.
● Maintained paperwork filing, bookkeeping, phone calls, and accounts payable successfully daily
● Demonstrated comprehensive knowledge of all products and services.
● Maintained inventory for 10,000+ jewelry items as well as receiving raw materials for production.
● Proficient in using QuickBooks and Google Docs, reducing billing errors by 15%.
● Ensured product quality through inspection processes, leading to a 25% decrease in returns.
● Handled worldwide shipping for over 160+ clientele, maintaining 98% on-time delivery rate. Vanguard Piercing, Sideshow Tattoo, Unbound Tattoos, Quantum Body Piercing Owner/ Piercer/ Branding/ Sales - Pacifica, CA, Boise, ID, Kennewick, WA - (01/2008 - 06/2014)
● Built/ re-established the piercing side of businesses, transforming them into profitable endeavors.
● Successfully sold high-end jewelry and services, emphasizing value and benefits to clients.
● Ensured all BOH and FOH inventory was full for optimal piercing and retail experiences.
● Provided exceptional customer service, ensuring positive experiences for all customers.
● Managed client files, appointments, and the booking system efficiently.
● Maintained strict sterility and hygiene practices, prioritizing client safety and well-being.
● Operated the Point of Sale (POS) system accurately for retail and services.
● Developed custom branding designs, enhancing customer satisfaction and individuality.
● Adhered to OSHA standards for equipment reprocessing and sterilization. Still Smokin
Assistant Manager/ Sales/ Apprentice - Modesto, CA - (03/2007 - 12/2007)
● Successfully up-sold clients on high-end merchandise, emphasizing unique features and benefits.
● Implemented sales techniques and customer engagement strategies to increase monthly profits.
● Managed inventory through ordering and organized merchandise daily for an appealing layout.
● Promoted the business, increased brand visibility, and attracted new customers.
● Demonstrated responsibility by opening/closing the store, managing registers, and securing cash. Labor Ready, Independent Contractor Services
Construction Laborer/ Painter/ Cleaner/ Driver - Modesto, CA - (09/2002 - 02/2007)
● Assisted journeymen and trade professionals in new home construction.
● Drove workers to and from job sites using personal vehicles.
● Maintained knowledge of hand tools (screwdrivers, hammers, wrenches, saws, etc.) and basic power tools (drills, saws, sanders, etc.).
● Comfortable working outdoors in various climates and conditions.
● Conducted thorough preparation work, including cleaning, taping, and organizing supplies.
● Ensured job site cleanliness for maximum safety.
● Managed supplies and maintained ample inventory. Education & Training
Fakir Intensives
Various Body Modification Training Seminars and Courses - San Francisco, CA Beyer High School
General & Music (Orchestral, Symphonic, Jazz) - Modesto, CA Graduated with 3.5+ GPA
Contact this candidate