Customer Service Home Health

Page - */KEJones

KHISHA E. JONES

Washington, DC ***********@*****.*** 202-***-****

SUMMARY OF QUALIFICATIONS:

•Ability to size up a situation with creative thinking and bringing new ideas to the table

•Excels at multi-tasking in a fast-paced environment and completing projects within deadlines

•Strong communication skills, problem solving and organizational skills

•Possess excellent interpersonal and team management skills

•Exceptional customer service skills

•Proficient computer skills using MS Word, Excel, Outlook, and PowerPoint EXPERIENCE

Home Health Aid/Caregiver

January 2022 – March 2024

Washington, DC

● Built strong functioning relationships with the medical team which included the Doctor, Social Worker and Patient Advocate.

● Served as the point of contact for patient services and daily activities.

● Consistently and thoroughly maintained an accurate medical folder for doctor appointments, medical treatments and procedures.

● Provided support in activities for daily living services which included, administering medication, personal hygiene care, everyday domestic tasks and light cleaning to maintain a sanitary environment; and prepared meals and ran errands.

● Monitored health, nutrition and physical condition to ensure medical milestones were maintained.

● Provided transportation to and from doctor appointments and community events.

● Attended quarterly progress meetings with the medical team and Program Coordinator; provided input regarding health care and suggested services if necessary. Data Entry Specialist

February 2011 – January 2022

TekPro / Arlington, VA

• Read investigative arrest reports, graphical dictionaries and coding books to verify accuracy of information

• Analyze and evaluate criminal records and extract data to be entered into the NADDIS database, making required annotations when necessary

• Create new electronic arrest files

• Modify file errors and referenced data, take appropriate measures to complete verification of typographical inconsistencies

• Compare data with source information for completeness, accuracy and consistency Page - 2/KEJones

Fulfillment Specialist

March 2007- Feb. 2011

JBS International, Inc. / Bethesda, MD

• Compiled, archive, and disseminate information regarding Alzheimer’s disease (AD) for health professionals, individuals with AD & their families, and the general public.

• Communicated daily with individuals of all levels responding to routine and complex questions regarding AD

• Examined incoming mail, personally answer verbal and written inquiries of routine correspondence and direct technical matters to the appropriate staff member for action

• Processed NIA request, postal and return mail, emails, faxes, TTY, cost recovery items, refund letters, donations, batching an inventory maintenance

• Reviewed all responsive correspondence for adherence to procedural regulations, service policy, grammatical errors, typographical accuracy, spelling and surnames.

• Maintained filing and database system for regular reference materials.

• Analyzed and organized the flow of work to ensure its expeditious completion Financial Services Representative III

October 2005 – September 2006

Sun Trust Bank / Washington, DC

• Interacted daily with customers regarding a variety of financial products and services

• Interviewed customers to determine which product or service best met their needs

• Executed various transactions, deposit, withdrawal, set-up saving, checking, or money market account, and order personal and business checks.

• Processed a variety of loan applications, personal, home equity, business, and lines of credit, and forward to underwriting for processing

• Performed in-depth reconciliation of daily transactions, and being authorized to make corrections when necessary to ensure data integrity

Sales Supervisor (SA III)

April 2003 – September 2005

Provident Bank / Washington, DC

• Conducted monthly audits of the general ledger and Teller difference books to reconcile and resolve account discrepancies

• Performed surprise audits of Teller cash drawers to ensure drawers are balanced

• Reconciled ATM transactions. I served as technical supervisor for three bank tellers, primary responsible for issuance, receipt, processing, control and accountability of sales transactions

• Maintained inventory of cash availability, placed routine cash orders from Dunbar Armor when reserves reached a specific amount

• Met and often exceeded my monthly sales quota. I provided excellent customer service responding to customer requests and resolving account inconsistencies Page - 3/KEJones

Head Teacher

August 2000 – April 2003

Early Childhood Education / Washington DC

• Developed academic lesson plans which assisted toddlers with reading and writing skills; increased their social skills through circle and story time.

• Collaborated with colleagues to develop children’s large and small gross motor skills, cultivate manipulative skills, and encouraged toilet training skills, charting the progress of each child.

• Prepared and submitted monthly progress reports and class curriculum and planned activities to the program director.

• Met with parents quarterly keeping them abreast of their child’s developmental progress and growths EDUCATION:

Sanz Business School

Medical Billing Certification

October 2004

Harvard Moore

Early Childhood Development

Child Development Associate Certificate

October 1998

REFERENCES UPON REQUEST

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