Customer Service Social Media

JB

JULIA BREWINGTON

***********@*****.*** 803-***-**** Columbia, SC 29209 WWW: Bold Profile

Compassionate professional with background in personal care and service, skilled in providing top-notch support and comfort to clients. Possess strong communication abilities and adeptness at creating positive environments for diverse client needs. Have improved quality of life for individuals through personalized attention and care strategies. Demonstrated ability to manage various tasks efficiently, ensuring client satisfaction and well-being. Customer Service

Communication

Independent Problem Solving

Adaptability

Time Management

Culture Sensitivity

Composure Under Pressure

Report Writing

Personal services

Project planning

Attention to detail

Strong communication skills

Exceptional organization

Razors Edge Salons CHARLOTTE, NC

Personal Assistant & Customer Service

Associate

01/2017 - 01/2024

Acted as a point of contact for clients, addressing inquiries, scheduling appointments, and managing client records - all while ensuring exceptional customer service

Assisted in the creation and distribution of salon promotional materials, such as flyers, social media posts, and email campaigns; Encouraged client referrals and assisted with loyalty programs to boost client retention Scheduled and confirmed client appointments efficiently, optimizing stylist schedules and minimizing downtime

Sent appointment reminders to reduce no-shows and keep the salon's calendar organized

Managed inventory levels and tracked turnover, placing orders as needed and recommending adjustments to inventory levels

Operated the salon's front desk, managing payments and handling daily financial reporting

Assisted in organizing and executing special salon events, such as hair styling workshops, product launches, and customer appreciation days Pursued certifications or courses related to the beauty and salon industry to enhance skills and expertise

Acted as the liaison between the executive and clients, maintaining strong professional relationships.

Handled confidential documents and communications with discretion, safeguarding sensitive information.

Performed various clerical tasks and organized office areas to promote productivity.

Mundo Dentistry FORT MILL, SC Answered phone calls promptly and responded to inquiries regarding Summary

Skills

Experience

Dental Assistant

01/2016 - 01/2017

appointment scheduling or billing issues with accuracy Assisted dentists in providing quality dental care to patients, including taking and developing x-rays, charting teeth, preparing materials, and sterilizing instruments

Offered gentle support and delivered compassionate care during dental procedures

Assisted with ordering supplies and maintaining inventory Charted patient data and treatment in an electronic health records system Managed patient records in accordance with HIPAA regulations while maintaining the confidentiality of all information

Nation Ford High School FORT MILL, SC

High School Diploma

06/2015

Palmetto School of Career Development

Some College (No Degree) in Chair-side

Education and Training

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