Human Resources practitioner
Resume:
BLESSED ARABA QUAYSON
Telephone: 057******* / 024*******
Email address: *******************@*****.***
PERSONAL SUMMARY
A dedicated and organized individual with a proven ability to manage office operations and streamline administrative processes. Demonstrated success in handling customer service inquiries, resulting in increased productivity and customer satisfaction. Proven ability to work in a team and adapt to new environments quickly. With a Knack for fostering efficient communication and a welcoming office environment, I am eager to contribute my skills and enthusiasm to a dynamic administrative team.
WORK EXPERIENCE
Assistant Customer Service Personnel -November 2023 to November 2024 Societe Generale, Ghana
• Handled customer service inquiries, resolving 95% of issues on the first contact improving customer satisfaction ratings.
• Managed and streamlined the office filing system, resulting in a 50% improvement in document retrieval times and enhancing overall office efficiency.
• Managed the reception area, greeting and directing visitors, and handling incoming calls, contributing to a welcoming and professional office environment.
• I had the opportunity to manage cheque books, VISA cards, and other relevant documents for our customers. I provided top-notch services for our customers and also gain experience in customer support.
INTERNSHIPS:
Human Resources Trainee - September 2022 to November 2022 Sekondi-Takoradi Metropolitan Assembly
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• I assisted in maintaining comprehensive records of completed training, attendance and participants information. In addition, I assisted in the proper maintenance of documents. Customer service support - September 2021 to November 2021 Lower Pra Rural Bank PLC
• I acted as the primary point of contact for inquiries concerning the bank and directed all complex queries to the relationship officer. Also, I assisted with proper maintenance and filling of documents.
EDUCATION AND QUALIFICATIONS
Kwame Nkrumah University of Science and Technology (KNUST), Kumasi, Ghana (2025- To Date) student in Master of Science in Management and Human Resources Strategy Kwame Nkrumah University of Science and Technology (KNUST), Kumasi, Ghana (2019- 2023)
Bachelor of Arts in Sociology, with human resources management, organizational behavior, management in organization, industrial sociology, entrepreneurship and media sociology as elective courses.
Sekondi College, Sekondi -Takoradi, Ghana (2016-2019) West Africa Senior School Certificate Examination (WASSCE), General Arts with Economics, Geography and Government as elective subjects
KEY SKILLS AND COMPETENCIES
• Strong interpersonal skills and customer service oriented
• Ability to work independently as well as with team
• Ability to handle multiple tasks and meet deadlines in a structured environment
• Ability to oversee proper maintenance of documents and records
• Problem solving skills
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• Knowledge of Microsoft office persuit; Word, Powerpoint, Excel etc
• Outstanding Communication skills
• Strong analytical skills to interpret feedback
• Team player with a commitment to supporting effective learning outcomes
• Great attention to detail and accuracy
SEMINARS AND EDUCATIVE PROGRAMS
• A training session on operational risk in organization
• A program on Career and Family summit
• A training session on information security, conflict of interest, tackling inappropriate behavior, ethics and conduct, fight against corruption. PERSONAL DETAILS
Date of Birth: 11
th
April, 2002
Nationality: Ghanaian
Marital status: Single
INTEREST: Adaptability to new environment and learning new things HOBBIES: Reading and Writing
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